The Manor at Jersey Village

I have consistently experienced the best residential support services at the Manor at Jersey Village. The staff is friendly and helpful… Anytime I have submitted a maintenance request I have received a prompt response. They have community events like bingo, movies, breakfast, and dinner get-togethers where you can mingle and make friends. I couldn’t be happier with the staff at Manor at Jersey Village, they are helpful, knowledgeable, and friendly. There are many nice residents, I feel very welcome in this environment.

I have been on so many waiting lists getting the run around from lots of managers then found this place. Its great. Its a safe environment for those over 55 without feeling like my kids dumped me off at a rest home. Neighbors have become family. Maintenance is decent they could be better but stuff gets done.

I have live here since 2019 and plan to be here many more years. Everything is kept clean and we have activities to choose each month In the news calendar. Office staff is friendly and professional. I have made new friends and love my apartment.

This notice was recently posted on every door and billboard in late November 2017: Packages must be picked up on a DAILY BASIS. If you do not pick up your packages within 24hrs we will return the package. We DO NOT DELIVER PACKAGES. Please refrain from calling, as we stay busy with daily work. WE ARE NOT RESPONSIBLE FOR PACKAGES!!! We understand the office is understaffed and is very busy. However, is it really ok for the office to return someone else's package? And what if the postman forgets to leave a note in our small mailbox. How is a renter supposed to know there is a package waiting in the office? The postman drops the packages off at the main office just inside the door where anyone can pick the package. The front gate is unlocked every day and stands wide open to the street and sometimes at night too and weekends. We have a standard 5" square small box. There are no large boxes to put a package into. My friends apartment complex has large boxes with keys that the postman puts into the small mailbox so the renter can retrieve the package. If the Manor is not responsible for packages, then who is? Once again the management seems to enjoy making our life as senior citizens more difficult instead of helping when they can.

The apartments themselves are pretty nice. Granite kitchen tops, disposal, ice cube maker in the refrig, washer/dryer combo provided. Noise level is very low, rarely hear our neighbors. Large walk-in storage room/closet, although the bedroom closet proper is small. Recently doorside garbage pickup was started, very helpful. Public areas galore and a large community room. Management initially was excellent. Then new mgmt took over and has systematically dismantled our once-happy community. The first thing to go was a gate which actually shuts to the street. It is left standing open 24/7 so anyone can drive through. There aren't cameras to record anyone walking through the open front and back doors. The residents are vulnerable. The pool is small and not kept up. It may, or may not, be safe to swim in. The "spa"/Jacuzzi mostly doesn't work. We had one excellent maintenance guy for 200 apartments, but he was recently let go. Now we have two new maintenance men, so maybe things will get better. Our poor assistant manager does the paperwork for 200 apartments mostly by herself, very little help from the "head" manager, whose nasty attitude she has gradually adopted. It seems like the manager truly hates the residents plus she's a malicious gossip. We had jigsaw puzzles on the walls, framed under glass, which many residents helped put together. It was a community project, friendly and unique. We could walk the halls and point out the tractor we'd assembled, or the angel's wings we worked on. Mgmt took all pictures and puzzles off the walls, then painted the barren walls gray and white. Gray! like an institute or prison. Put up mostly monochromatic "artwork" like one finds in cheap hotels. Residents had to remove all items outside our doors, including doormats, wreaths, anything interesting with personality. Now any decoration has to be "approved" first. Christmas used to be a riot of color down all the hallways, everybody went crazy with the decorating. Happy. Now it's a bore. We did have the best cable deal in town at the Manor, through Comcast, an excellent basic package for $20, added onto the rent. That disappeared recently, but it could have been at Comcast's request, not sure. So we had to get our own cable. That cost $55 instead of $20, then my rent was raised $35. $90-$20=$70 increase to live there. Things are not looking at all appealing for our remaining at the "Manor".

The residents are great.....very unhappy with everything else.