Cortland Galleria

Amazing property management. They are responsive and the staff around the complex are friendly. I feel safe in the community. It is reasonably clean. If it's unclean, it's mostly due to the residence, not the staff who frequently cleans the premises.

Great experience living here so far. Very professional and friendly staff.

I don't have a particular issue with the apartment tbh, the apartment is just old and the management team does a very poor job with taking care of the place. The Trash situation is a mess, the amenities are not up to standard.

Cortland Galleria is not all that... it's an older apartment that sort of tries to look more current but is not. There are a lot of little things that they do not attend to (like cleaning the hallways) which make you feel like you are living in a dirty apartment. The valet garbage is a rip off as they make you take your own cardboard to the trash compactor so what's the point of garbage valet? I think that the Cortland Galleria is a mediocre apartment complex and for what they are charging for rent, you could probably find a better apartment.

I have lived here for almost two years now, and to say I love it is an understatement. I have told my friends about this place and the great amenities and how wonderful the staff is. If I ever have a question about anything, and I do mean anything, even the smallest thing. I get a response with that same day or the day after. If you're looking for a new place to live or if you're new to the area, I hardly advise you to come look at Cortland. You won't regret it!

I've lived here for three years and am happy with my experience. The staff is courteous and takes the time to make residents feel welcome. They are also timely with resolving maintenance issues.

Clean community and quiet community. Noise only heard when people are at the pool. Enough parking space. Problem is false secured community sales. The doors are broken. Anyone can literally get in. You don't even need an acces key. One of the major reasons why I got this apartment was how secured it was. All the access doors need to be fixed. That's false advertising

The community is beautifully landscaped and the model unit is very well maintained. However, when we moved in the place felt unclean and there were many broken, missing, damaged, or not working things in the unit.

Cortland is an not just another apartment, but a community, where staff, maintenance and fellow tentants are collaborating to create a warm, safe, peaceful, respectful, and enjoyable place to reside.

Super efficient gets things done on time very satisfied with amazing customer service!

My rent has increased 40% since living here, while the service has gotten increasingly worse. Doors outside the complex do not work, security is a major risk. Gym AC is broken in the middle of the summer and has not been fixed. Dog waste and urine throughout the hallways. Poorly kept complex that charges residents for upscale amenities that they never provide.

This is a nice place to live Everyone is friendly and they get service calls done very quickly.

Cortland Galleria is the Chik-fil-la of apartments. Friendly staff, amazing room layouts, and a great community.

My husband and I have lived here for over 6 months, and we absolutely love living here. We initially looked at more than 20 apartments, but Cortland Galleria was the best decision by far. Shoutout to Nada! She was so knowledgeable and caring with our tour and application process. The staff and maintenance team is so friendly and very responsive. You will always feel appreciated as a resident. 10/10 highly recommend!

Cortland is an amazing community with incredible staff!!! This is why I have been here for 4 years and continue to rent here!!! Great location as well!!!

Poor customer service Great maintenance staff, but they are overworked Very poor insulation, you will hear pretty much everything your neighbor does Dirty and unkept gym Great location and great floor plans, but ultimately you will pay 5 star rent for 2 star service/amenities

Would NOT recommend living here. Poor security. Dog waste and urine frequently. Trash service is ridiculously expensive for something nobody asked for.

The team and apartment complex here at Cortland Galleria has been second to none. They make you feel at home from the day you tour your apartment to the day you move out.

This apartment is in the most convenient location. I have never had a security issue here and feel safe everyday. The employees are very kind and professional. The community amenities and resources are very well maintained as well.

Management team is nice and responsive but the complex itself is poor quality and in need of improvement. ( cabinets, floors, doors are noisy and old. AC units on roof arent installed correctly so its noisy and the building vibrates . No resident events since we moved in. )

Cortland Galleria is a great place to live. Truly the Chik Fil La of Apartments

Everyone at the office is great and the manager is very friendly and warm as well, great team at Cortland, which is why I am on my 4th Lease!!! I love the location, cleanliness, friendliness of staff, maintaining the pool, weight room, and other common areas is important and I appreciate that. Love this place, feels like home, and when I want to shop, I'm there!!!, I'm there!!! Want to go to south, north, west, or east side of town, access is right there!!!, Great place to work and live!!!

I've been living here for over a year now and I love it! Especially our apartment with the spectacular view of the Galleria Mall! Cortland Galleria is an excellent place to live overall. I appreciate the fact that they try their best to make sure our community is in top notch condition. From promptly carrying out repairs and maintenance when needed to sending out periodic reminders about the rules to keep our community in 5-star condition. This is one of the best places to live in the Dallas area. Since I love it here so much, I am going to stay here, if possible, till probably when I am old and grey! Cortland Galleria team, you all are awesome, and I am confident that this fact will never change! Thank you all for all that you do!

When I first moved in to Cortland Galleria in 2018 were problems, but management at that time was at least easy to work with. Major failures like elevators were fixed properly for the most part. Not everything was fixed, but things were amicable and the ball was rolling on improving the place. When that team manager left in 2020 things started going downhill far faster. Whether it be lack of budget or whatnot that allows them to have the elevator out of service a dozen times since January of this year or not put up signage identifying the buildings for deliveries, the bald faced lies presented to tenants is unacceptable. Critical things like elevators being regularly out of service are unacceptable. Things like the pool being unavailable constantly throughout a summer in Texas can be bearable, but these apartments are not exactly cheap.

Management team was very helpful during the application process and after I moved in. The gate was fixed quickly when it was broken, and management kept everyone updated via text.

Do NOT live here unless your only concerns is saving money. It is inexpensive and you get what you pay for...wish we could move out without losing money.

I've just moved here from Seattle and finding a place to live was my biggest worries. But when I reached out to Corland Galleria, Serena helped me find a right apartment and made the process as painless as possible. She was very kind and patient with me to resolve any uncertainties I had from Seattle. When I finally arrived here and saw the place, I was surprised how clean everything is and how great all of the amenities are. Plus, this apartment is conveniently located close to a mall(Couple blocks away),a Costco(10mins), and H-Mart(16mins). I am looking forward to spending more time here and experience the amazing community.

The front desk is always really friendly and helpful. Great team overall.

My fiancé and I have lived at Cortland Galleria for almost two years. We are happy with our experience here! The staff is very friendly and helpful. Recently, they helped us move to a new apartment unit, and we are happy with the smooth transition and outcome. The maintenance staff also is great. They are quick to help us with any issue.

I’m not a fan at all. Perhaps over time it will get better and I’ll change my review, but first impressions right off the bat aren’t good. My old apartment, a different Cortland property, had a fire, so I relocated to this property. Loved the other property so I figured I’d love this one. And I’ll start by saying that the office people here are great. Very sweet. Perhaps not as responsive to email as they could be, but whatever, still nice people. However, I haven’t been happy since moving here. My dryer was died blue and tinted my white bedding. To their credit, they did come fix it the next morning after mentioning it (the office staff and quickness of coming to look at the dryer are why the 2 stars instead of 1). After continuing with my washing I then noticed the dryer actually doesn’t really work. A normal sized load of clothes has taken 3 attempts to dry and is still a bit soggy. They’ll likely come look at it quickly so no stars docked for this either (put in the order on a Friday, so I understand), but first impression moving in, just a bit annoying. Anyway, my real qualms come from the noise around here. My first night here, there was a couple in a very loud, very heated argument/screaming match at 10:30/11pm. Every floor is wood which is super cute ... except it makes for a very noisy ceiling. I’m sure this would be fine for most, but I have someone above me who is either very heavy, very heavy footed, very rude, or all 3. Despite attempts to get them to be more considerate, they seem to actually be purposefully stomping around. I’ve noted this to the office and it was ignored. There’s a TV in the courtyard that has a very loud volume so if you’re around the courtyard like I am, sorry I guess. It got left on one night (I’ve only been here for a week). Also, I have decided to pay for a reserved spot that I can’t even currently park in because someone else has set up camp there and there doesn’t appear to be a way to have them move, particularly on the weekend. They were very smart in parking there on a Saturday evening and not moving, knowing the office is closed. They don’t even have a sticker, so the bit about having to have a sticker and having this section of the garage be for residents only and they have a person checking that does not appear to be true.

Great community. Very clean and very safety! Highly recommend!!

We have liked living here a lot. The amenities and apartments are very nice and we love that it's close to a lot of restaurants, supermarkets, the Galleria mall, etc. I would recommend living here!

I love my apartment here at the Cortland Galleria. The staff is very courteous and friendly, and maintenance issues are taken care of promptly. The apartment buildings are attractive and well built.

I came here for work on a 1 year contract, and Cortland helped make my stay in Dallas all the better. Thank you to the team.

My job is within 5 minutes and I really wanted to live nearby, but the other apartments I looked at were not as nice or unaffordable for me. Cortland has been an absolute wonderful fit. The apartment is spacious, I love the tall ceilings and the renovated appliances. The neighborhood itself is pretty quiet- i very rarely hear my neighbors and everybody is pretty respectful when it comes to noise. I saw the reviews online and came in person to speak with a leasing agent. The agent had to step out for a minute to take care of a resident, and i had the opportunity to speak with a current resident who was able to give me an honest opinion. They'd been with Cortland for 3 years and really liked the management. I think having good management makes absolutely all the difference. And the renovation has been fabulous!

Great location and centralized between all major cities. The staff is knowledgeable, efficient, and friendly. The apartments and grounds are well kept.

Easily the best apartment staff I've ever had the privilege of working with! Alexis in particular has always been helpful whenever I need a problem addressed. Whether it be a non-functioning appliance, leasing questions, or package retrieval, I know I can always count on her for a quick and professional resolution.

I love it here it was so clean and the service was amazing here when my door handle got stuck the workers instantly fixed it I stayed there about 6 months.

'- Gym runs out of wipers and water frequently. - Garage (floor 1) should be cleaned frequently. There is litter that hasnt been cleaned for a while now (weeks). -Frequently, people fail to comply with pool time hour rules.

So far my wife and I love it here. We have a fabulous view and the location is awesome. We truly feel at home here and it is relatively peaceful here. The Cortland team are so far an awesome bunch and never made me feel like I cannot rely on them. My wife and I plan on staying here for years to come! I want to give a shout out to Alexis who treated us to an excellent moving in experience and consistently assisted us when needed.

Coltland Galleria is a lovely community to live, would recommend.

Cortland offers 1hr complimentary move. I recently transferred from a upstairs unit to a downstairs townhome unit. The maintenance guys helped moved all of our boxes. The service was fast, they made the work look easy. They were nice and very professional. Thank you to both Jose's and the two other gentleman that assist. I have lived here for two years, the work you do (maintenance guys) every day doesn't go unnoticed by the tenants. Thank you again. Ms.Lang.

Cortland does a great job maintaining this location, and ensuring the tenants are Happy. Multiple events organized to get to know your neighbors, to fast service to up keep your residents. Great location, great team, great service.

I really Appreciate living here. The staff has been amazing, and Shelby was just extremely understanding of my situation.

The up keep needs to better we pay a healthy amount for rent to live here.

Office staff is unhelpful and rude. They literally ignored my roommate and asked her to take care of something during the weekdays because the employee was lazy and couldnt be bothered to call a manager on a Saturday. Buildings 1 and 3 are never cleaned, but building 2 is kept in mint condition because people tour there. There has been vomit in the bridge for a week now, as well as urine up and down the hallways that hasnt been cleaned in quite some time.

Apartments are beautiful... It is just sooo poorly managed. Something is always wrong - either the gates aren't working, key fobs/doors don't work. 48 hr service guarantee is a JOKE! The Cortland staff at this location don't seem to have a clue on what they are doing.

Great place! Fantastic front desk team.

Overall a great community to live

Do not listen to the staff when they sell you on things like a no smoking policy because it is not enforced