Riata

I have filled up an application , however to get the 8 weeks offer , they wanted someone to visit the apartment and they have very very restricted time slots which is Tuesday around 10:30 ,11:00 ,3:30 and 4:00 pm , it’s hard to send any of my friends to have a visit on a workday and it’s not possible for me to visit as I currently reside in California . I also tried to call them a 100 times . Once the call got connected however they are not responsive or useful . They could definitely do a better job. I just felt like they don’t really care .

Good Luck, these apartments are infested with ROACHES!!

The pictures do not represent the actual conditions of the apartments. You will be extremely lucky if you happen to get an apartment with no issues. I’ve lived in 3 separate apartments here in the Riata and the first one was my lucky 1. The next 2 kept getting worse. If you are fine with good looking apartments but the functionality of them is deteriorating, this place is for you. The amenities don’t function ever. The security gates never work. We experience break ins and car jacking constantly with management don’t assisting in anyway. 5 of the 7 pools are closed. The landscaping is terrible, with land management teams leaving dead trees everywhere and the trash service leaving bags everywhere. The apartments have good looks but the bones suck. They are old and need a full renovation. Adding fake laminate flooring and covering the walls with paint don’t solve the issues these apartments have

DON'T MOVE! DON'T MOVE! DON'T MOVE! I wish I could given zero stars. Moved in 1.5 months ago & the premises are awful- so many issues at home. I have listed them all & sent many emails to the move in team and not even one got resolved. They did not even provide trashcan for the first 2 weeks. When I mailed maintenance team, they said it takes 17 days to handle one regular maintenance request. Roaches, roaches, roaches. Someone even saw a centipede at their home. So if you have kids and want to be safe, better search else where.

So, these people have an on-site team and an off-site team. You call the off-site team, and they always take your calls. But if you have specific questions like does your apartment comes with a parking space attached or not, they will ask you to contact the on-site team and you can never reach them thru any means (you leave a message, email them etc.) After wasting a week of my time calling them multiple times only to have to repeat my questions to the off-site team and never reaching the onsite team, I was finally suggested by one of the off-site people if they'll check sister properties for me!! Good luck getting tenants with such business ethics :)

PSA: It’s a beautiful property but THIS PLACE PRIORITIZES PROFIT OVER EVERYTHING. During the freeze storm, my units was one many that lost power. I ended up having to go to a hotel for a few days and tried asking if there was a way I could split payment due to the emergency. Not only did they say no, but they charged me a $200 late fee that they’re not willing to waive due to this public statewide emergency and am now facing eviction.

I don't usually write reviews but I didn't want others to have the same bad experience as I did. I made an appointment to view the apartment; I went there and looked at the apartment and the representative gave her card so that I can call if there was any questions. Next day, I started my application, but before submitting it, I wanted to understand the fee structure associated with the rent. I called the number numerous times for multiple days, which always went to voicemail. I tried emailing them as well but never did get an response. I did get an response after several days saying, the representative who showed me the apartment would get back shortly, but she never did. I am very disappointed with the management team and the service they are providing. I am going to withdraw my application. If they can not answer my questions now, how are they going to take care of the issues later? Please check the review others have provided before leasing.

Don’t pick this apartment for any reason, they will not take care of maintenance requests/ referrals Process. Move in managers Hester & Chelsea will not respond to any requests/ provide any useful move In information. Not sure why the move in managers are there as part of the process

Been here a few years and the new ownership is so bad they deserve 0 stars. They’re extremely cheap and don’t up keep the property like past owners. Not too mention they’ve increased rent since taking over. Half of the pools are closed because they would rather close them than maintain them. Never once did I experience any pools closed with previous owner. Also maintenance request go ignored for weeks on end, even if you continue to submit request. Hallways, stairs, everything has been let go and I would recommend to look elsewhere unless this is all you can get.

Pretty Old apartment with high price. VERY BAD MAINTENANCE. Forget about normal maintenance requests, If you have any emergency maintenance requests then god knows when it will be attended. Have terrible experience in following up on several maintenance requests with no technicians turning up despite multiple follow ups. I reside at Arrowwood village where the pool is always closed. You need to deal with lot of roaches and ants. Pathways in your apartment are dirty or never cleaned.

I've been living here for 10 months and just renewed for another 12 months. I love living here. However, Riata's newest owners, Bell Partners, has secretively updated their Photo Release waiver giving them permission to take pictures of you, your kids, and your property ANYWHERE, including inside your apartment. If you care deeply about your privacy, make sure to double-check everything you sign. Hopefully they fix this. If not, then this apartment is great. There are multiple pools that are clean and quiet. A fantastic gym, easy-to-use package room. Ample parking with EV and car wash stations scattered around. The maintenance technicians are mid. They mostly band-aid problems rather than fix them, but usually have good response times (next day or same week). The walking trails are wonderful, lots of shade, a myriad of path choices, and not crowded. For its proximity to Austin, and how easy it is to take Mopac downtown, I'd say the rent is good value too.

This is the worst experience I have ever ever had as a tenant. 1. The staff is very unprofessional that doesn't communicate in a timely manner. 2. I was provided misleading and false information multiple times 3. Bell Partners is the new management at Riata's and I am glad I don't have to deal with this place anymore. 4. They tried to charge an extra day of rent without reasonable justification. 5. That extra money that appeared on my rental portal was their miss. 6. My move in date was changed without me being notified and it caused a loss of time and money for me as well as for Riatas. 7. My lease was not ever signed! They were going to sign in on my move in date, nobody even notified me of how things work there. A new lease was sent to me because the previous one was messed up. The reason being for that: 1. They don't do move in on Sundays 2. It was not provided in writing to me. 3.Moreover, they allowed me to sign the initial lease and have my move in say as Sunday. Even my emails were saying July 17th -- Sunday. 4. I have made plans and transferred all the utilities, only to find out, the day before I had move in, that I am still an applicant in their system!! Utterly outrageous! The day before I had to move in one of the employees in the main office told I haven't signed a lease yet. Which was false! I read what I sign. Worse for them, nothing was countersigned, initial leased was messed up because of the wrong move in date. So the apartment will stay on the market even longer. And it always took me going to their office to get answers. Absolutely no respect to my time. Their renting portal is a joke too. Amenities are not bad but not that great. Lots of stuff is just sitting there and not even working. Understaffed or not, lack of communication and professionalism is tremendously high. I ran out of patience.

You can tell this place used to be great, and it has the potential to be. However, management takes extremely long to answer, have been unable to get ANY of the gates working (promised to be completed MONTHS ago), and simply seem to not care about solving any of the issues affecting residents, including amenities that simply do NOT work (while charging residents high fees to maintain them ???). Just stay away, there is definitely better out there for the price. You can tell the place can be amazing but management seems to be uninterested in making Riata so.

The Riata has been a wonderful place to live. The amenities are incredible, the community is well kept and safe, and the apartments are quiet and clean.

Almost everything is good except maintenance and rent price.

RIATA's strengths are on the outside. It's one of few apartment communities with a full (outside) basketball court, it has a couple miles of trail on which you can get a decent run or walk without leaving the safety of its premises, and it's green all over. The location is prime for being on the edge of the city. With both Mopac and 183 within seven minutes of RIATA's entrances, getting to the other parts of Austin is straightforward. I wish there were a few more complimentary or built-in (partnered or discounted) services for interior upkeep, but I wouldn't trade in longer kitchen counters for them. For those who like looking out their window or standing on their porch seeing trees and people walking, for those who like to be active (indoors at the gym) or outside doing whatever, RIATA is a pretty nice spot.

Community is really good , but little expensive for me. Management is not supportive at all.

Worst manitenance and more charges on monthly for no reason.

Riata is clean and beautiful, with friendly neighbors and the most incredible amenities I've ever come across in any complex.

Don’t do it! You will regret moving to Raita within hours . Poorly rundown apartments with zero security for yourself, packages/mail.. both WILL get stolen.