Alto Highland Park

Somethings are better unsaid. Management and maintenance need to work on their professionalism.

Talk about location, this is it. Nestled between the Park Cities and Dallas , we get the best of it all!! Nearby restaurants, prime retail, excellent school district and best of all safety. The Alto HP staff is always willing and able to help. They keep the community up and running, easy to communicate with and even hold fun themed events for all to enjoy… even our beloved pets! Come see for yourself!!

I've lived at Alto for 2 + years now and have loved it the whole time! I haven't had any issues, my neighbors are all really nice and it's a quiet place to live. My apartment is huge and I have tons of closet space. I'd definitely recommend Alto Highland Park to anyone looking for a great place to live in a good, safe, and quiet area with a good staff and maintenance!

Our experience has been mixed in the short time we have lived at this property. The service level is lack luster with spotting management and general lack of interest pre and post purchase related to maintenance and care of the property. Remodeling is always a challenge, no exception at the ALTO, what is concerning is the lack supervision and access to the building of a multitude of outside contractors. This lack of supervision has manifested itself in alarming ways with over a dozen cars vandalized and burglarized with a few days (July 2019) of each other including one resident who found a large knife left in the car. While the perpetrator/s are unknown the fact that countless individuals have access codes to the buildings is troublesome. Disappointing is the fact that the management took no steps notify residents in a timely manner and only after the Highland Park Police requested footage from the cameras was it revealed the cameras were not working. While the management did replace the cameras, and sent a notification after numerous complaints from residents, the spirit of resident well being and safety is not authentic. Regarding the remodeling, substandard, beautiful hardwood floors replaced by laminate, old appliance remain in updated units with no plans to replace. Most of the current issues could be addressed with proper and caring management. As a prospective resident I would press the leasing agent on safety concerns, the odorous smell of rotten trash, poor performing HVAC (old), and general condition of the property, dead or missing landscape, dirty windows, and on and on. Pay attention when walking the property. On a positive note, the location is great, and perfect if you want to have your child attend HP schools.

Be prepared for a great location, great place to call home, and a new staff interested to help. BUT, be aware that they will increase your rent a lot and not give you more than 30 day warning. Mine is up over $400/month at one time! Management cares, but the new owners do not. Just be prepared. I even asked for details more than 60 days in advance and didn't get them until 30 days. That is not enough time to make other arrangements. Clean. Safe. Nice property management. Great location other than airplane noise.

Our family has lived here for 2 years. The property has recently been purchased by Alto. We are so pleased with the upgrade in customer/maintenance service. Alto is in the process of thoroughly going over the property and is renovating the office/gym and will be providing residents with a new community room. It’s a great place to call HOME. Ask for Marisol or Christy in the office. They are kind and professional. Roberto is the head of maintenance and his work is outstanding. Great family oriented people.