Andorra Apartments

Resident from July 2020 - May 2023 Overall: Would I recommend living here? No - the units are great but it's not worth the price and dealing with management and other members of the community. The management changed 3 (might even have been 4) throughout our tenure and each time things got increasingly worse. When we first moved in, we absolutely loved the community. The staff, amenities, resident actives and general sense of community was amazing. Once it was bought out, the quality of life continued to decrease while price of living within the community increased. Leasing Office Difficult to get a hold of. Two of the leasing agents are fairly helpful, one genuinely has no idea what they are talking about. Had multiple occurrences where I had to continue checking in over multiple weeks after something was said to have been completed for it to actually be done. The property management group does not care about you or what type of tennent you are, so if you expect to have to renew your lease here, be prepared to pay for it in gold. If you're considering living here and it's on the higher edge of your budget, you won't be able to afford it after a few years. It's honestly ridiculous, especially since they do less for us now than when we moved in three years ago. Maintence Super responsive, friendly and efficient. Never had any issues with maintenance staff. Move Out Genuinely the worst move out process we have ever experienced. We were told something different from every single person we spoke to about the procedure for move out. Did we need an appointment for the move out inspection? Did we need a reminder? Who knows? Also, we never received our final itemized list of what we were charged for upon move out, which is required under California law, so ??. Don't expect your deposit back and expect to be severely overcharged. Unfortunately the lease terms do not specify not define what normal wear and tear is, meaning they can charge you for whatever they want. We were charged over 1k for what should have been considered normal wear and tear on the unit. Would recommend bubble wrapping every wall and not coming within three feet of anything in the unit if you don't want to be charged when leaving. Amenities Residents do not follow the rules and leasing office does nothing to enforce them, just an fyi. The pools are amazing though when respectful tennants are there.

Management here goes out of their way to delay any communication. A simple lease renewal involves three in person visits, four phone calls, and six emails only for them to not respond until your lease expires.

I lived here for 3 years. During my time, I was happy with the apartment (upgraded, lots of storage), the grounds, and the general neighborhood. I honestly would have left a great review if it weren't for my awful move-out experience. However, when I moved out, I was completely shocked to be charged approx. $3000 for full carpet replacement, full painting and cleaning! I couldn't believe this, because I did a deep cleaning and did not have any damage to the walls or floors. I have lived in rentals for 20 years and never had this happen. It seems like other recent reviews include similar stories, so there is a definite pattern. Renter beware.

Please review ALL recent reviews. I had a similar situation. Renting there was fine, staff was rarely available. We lived in the apartment for less than 3 months. Paid the outrageous fee to get out of our lease (which we respectably paid upon leaving). I was curious about when the $500 deposit would be returned to us to find out a week or two later....we OWE THEM almost $1k! They are charging us for painting and reglazing of a couple old tubs that I could NOT get white to save my life. $500+ for Painting...for three months. And $550 for reglazing of an old tub?!!!! If your cleaning crew could not get those stains out, then that reglazing is on you. Your tub is old and I could not get out with bleach. And even better, the Asst Mgr who did the walk through a week before with me, said the apartment was the cleanest they have ever seen with a departure. And the carpet, which was used when we moved in, was most likely going to get replaced since it was older. CAREFUL!!!! CAUTION!!! They will try to charge you for items that should be replaced on their dime.

Small, overpriced apartments with horrible management. In the 10 months I've been a tenant I have been constantly surprised by the inconveniences and constant new charges for everything under the sun. Despite the fact that you will obviously need to park where you live, this place gives you the option- pay additional parking rent (monthly now) or walk and still pay parking rent. Wait- thanks for the option! yes, you do get a garage that is too small to park a full-size vehicle in, however, you will still be charged additionally for a "monthly parking fee" as well as a yearly "sticker fee" and many other things monthly. It's so cool that these huge conglomerate management companies want to turn everything into NYC. Just stop developing these big disaster communities and leave the land alone. This place is a horrible place to live... only consider if it's the last possible choice. You will not want to stay. -trust me.

Love the place and all amenities. Staff is wonderful.

The staff we have interacted with has been nothing but kind & friendly. We’re looking forward to moving in & living in the community.

Great location, price, and staff everything one would want when looking for an apartment to live in.

I completely agree with the review written about new management company (BROOKFIELD PROPERTY). They removed all the rules from lease agreement that were important. There are currently no rules about number of visitors and their frequency. The noise insulation between floors is HORRIBLE. The one bedroom apartment below has hard floors (management removed area rug rule from lease agreement)and 4-6 adults in unit most evenings and weekends. My walls vibrate from all the walking and the constant in and out on patio to talk on the phone because there are too many people in a small space to hear. AND DURING THE DAY, OMG a new landscape crew member uses a leaf blower obsessively. It looks no different after hours of leaf blower noise.. I miss the crew before he came along. They made no noise and the place looked better. The blower guy just looks busy; but he is pretty useless. I am hoping my next apartment management company is more focused on retaining good tenants that respect and value where they live.

Great customer service

Great community with nice grounds, friendly staff.

Whether you are single or have a family Andorra Apartments has it all. Pools, Spas, Game Room, Food Trucks Marketplace or my favorite ice cream truck. I love living here.

Very nice, quiet, clean and secure community. Perfect distance to Naval Air Station Point Mugu and Port Hueneme CA with several grocery, retail stores and restaurants available on instacart, DoorDash, etc?making it a perfect location to come home and just relax.

Moving from Florida to California with little to no luck on finding a place for a week. Andorra ended up being the fit.

Amazing apartments, surrounding,services. Happy to live in Andorra!!! Thank you very much.

Great place to live! Love the floor plans, finishes, appliances and amenities.

Andorra has beautiful apartments and a beautiful community!

Very great place to live at.....

Aside from the kind and helpful maintenance staff, this is (without a doubt) the worst apartment experience I've ever found myself in. The new management staff of Andorra seemed to take over with open arms, and ready to help. However, that only lasts so long as you have no complaints or actual needs of assistance. They seem unable, and unwilling, to fix the necessary problems of their property. From security, to parking, to simply holding tenants accountable for mess or rule violations of shared amenities. And if only that were the only downfall of this potential filled location. The apartments themselves are wonderfully sound proof from the outside... but don't let the "business hours" tours fool you. It's easy to believe you'll be living in silent paradise when no one is home, but the reality is you hear very thump, step, and object below and above you. If your neighbors run their ceiling fans below you, expect a constant humming throughout your home/floor. If those above you close a drawer, or even walk, your walls will shake. The pipes are loud, and rawr with the running water if your neighbors. Being mindfulness of "apartment living" is one thing, but living with a constant headache is more the expectation here. It's truly a shame, because this property has so much to offer. And the last management team did its best to make everyone happy, putting ego aside when needed, and doing their part in hosting weekly events, gatherings, food trucks, etc. (even with covid in mind, making the necessary accommodations) But paying top dollar for a noisy, and rather small, apartment isn't exactly what I call a dream home scenario.

Great community, great friendly staff, clean environment

It's a quite, luxury apartment community that's perfectly situated between Santa Barbara and Los Angeles.

We're very happy here. Thoughtful staff and excellent amenities.

Andorra Apartments is situated close to the freeway, close to outlets and the weather is really nice.

This is Great Resort Style Living with Beautiful Grounds and a Great Staff !

Some appliances are of age that they are becoming a problem. Unit wasn't very clean upon move-in. Residents are quiet and respectful. Maintenance staff is responsive. Grounds are beautiful.

Great area and place to live with family.

6 months and going strong! I hope this will be home for a while!

Love community