AVIA at the Lakes

Gate is constantly broken Manager claims their security cameras " do not work" so if you need prove anything the office claims they do not know anything, get a camera for your car, and the inside and outside of the apartment. Protect yourself. Make sure they pull back the carpet before you move in to make sure it is not dirty or used-they will charge you for it when you move it and tell you there are soils that are YOUR fault. Deep clean your rug and TAKE PICTURES when you move in to show how dirty the carpet is.I suspect they charge excessive move out fees to take care of the carpet but then then give the tenant a dirty used rug. I do not think the office is honest. Document everything in writing through email. Take pictures. Protect yourself. Astronamical water prices as well They are nice when you are a tenant but malicious when you move out.

10/10 DO NOT RECOMMEND Management takes forever to fix any sort of situation or they will input in the system that they completed the task, which is a lie. If you’re trying to reach out to the manager, also good luck. Even trying to send emails, you won’t hear back. After moving out, I gave them my forwarding email twice. Never got a billing statement post move out. 5 months later I get a notice it’s going to collections. I ask the collection agency which address did they attempted to send this letter to, they said the apartment address. The collection company told me they were never given a secondary address (my forwarding address I provided twice) Front office tried to give me a half answer telling me it was likely accounting or someone from that end. Not an excuse especially after receiving my forwarding address twice and not giving me an opportunity to dispute charges I possibly would disagree with. So be careful during your move out phase. I lived there for 5 years before the complex was changed to AVIA and AVIA makes the previous owner look like the better company. Also, if you’re still a resident from the previous owner and stayed during the transition to AVIA. Request a copy of your contract and previous information regarding the apartment because they will lose it and claim to never have it and then suddenly “find it”. If you’re a future tenant, request a paper copy because they will lose your information or play the dumb card on “we don’t have any information on file”……they have it. The gate never worked after AVIA took ownership. They’ll claim the gate isn’t meant to keep people out, just to control the traffic. Which makes no sense. They lack quality control and have serious unprofessional management. I do not recommend this place at all unless they change management for the better.

2 years ago my daughter was robbed at gunpoint (filed police report)and they didn’t at least apologize, no they charged 50 dollars to replace the lock. Maintenance was not available through the emergency line. It took 2 days to replace. This was one of many times the gates were broken. Although it could have been someone living in the complex. They didn’t put on the portal to warn others and this was after 2 others had vehicles broken into. One of the first red flags was they wanted to charge 50 dollars to put a light in the master bedroom. I don’t think I have heard of that before. ?? They were charged for things that in my opinion are price gouging. I helped them clean the apartment so I know it wasn’t dirty. 900 dollars to replace carpet? I don’t know how apartments work , but I just assume they are all the same.

In 25 years of living in apartments, we have never had to write a negative review, until we moved into Avia at the Lakes in the end of November. On our moving day we took a lot of pictures of dirty washer, dryer, dishwasher, countertops and pee on the toilets. We sent the pictures to community manager. We never received a response. We have only lived in this apartment for one month and are already disappointed. The Avia at the Lakes boast " resort- style amenities " including a car wash, gym and gated community. The car wash does not work, the gym is only open during business hours, and our remote controls don't work. Additionally, Avia at the Lakes claims to have " above and beyond resident services " though we have received quite the opposite as we are dismissed or completely ignored. We would never recommend living here.

I agree with the other comments. It seems like a nice place. But between the increase in cost, noisy neighbors, dog poop everywhere, people leaving their trash outside their apartment and/or outside the trash compactor, and the gate that never works; I wouldn’t by into it. The staff isn’t the most helpful either. They also just made a new rule that we have to pay for our own replacement lightbulbs.

If you live upstairs like I do then you'll have a beautiful staircase overlook, large kitchen island, with so much kitchen space, brand new dishwasher, fridge,microwave. Wooden floor in living room which means less dust thus less colds, flu, illnesses. High ceilings, this gives a luxury feel. Separate laundry room. The guest room has 2 closets so one can be used as a closet and the other like a little storage unit. LARGE luxury bathrooms, I love going to the bathroom. Neighbours and dogs doesn't bother me, even when I lived in a house I could hear neighbour's dogs, people are always going to be people, sometimes they don't clean up after themselves but most everyone here does so that's great! it's all totally normal sounds coming from next door, I'm lucky I don't hear hardly anything, people work and sleep early. It also depends what you're looking for. If you want to live here for the gym, pool and gate or if you want to live here to have a beautiful area with a beautiful apartment. I choose the latter. I don't care too much for a pool, gym, gate so those 3 things are just an extra bonus so even if the gate is open then it's actually easier for me then I don't have to press the button and wait for it to open. If I spend any less money somewhere else then I won't get this luxury.

I would not recommend this apartment complex to anybody. I agree with the other comments calling The Springs a "Wolf in sheep's clothing" and that it is not worth the money. Overpriced, inefficient, cheap, and terrible customer service. Had nothing but issues living there ranging from obnoxiously loud neighbors above and to my sides who fought and yelled often as well as hearing ANY pet activity(the cheap apartment construction doesn't help this, for any noises), unenforced rules (or rather rules that were enforced for some people and not for others), whiny tenant neighbors, the leasing office seems to have to consult a higher-up to do anything at all, and the worst is when I finally got out of the place, they sent my final bill to collections. A bill I paid to them on the day it was due. They are terribly managed apartments and 100% NOT worth your money.

i gave the place two stars only because of the staff, pool, and the weight room. Unfortunately every thing else about these apartments are not worth your time. I have lived here over a year and leaving once my lease is up. If you live on the bottom floor you can hear everything with your upstairs neighbors. The gate at the front is a joke, its either "broke" and open or cars just wait for others to pass through. The buildings were obviously built on the cheap because if its windy outside you can hear it all. I have met some nice people here but I can see this place going downhill quick. For the rent (which is way too much for the area) you pay here you can live someone other than southside okc. I agree with the other comments here

I gave these apartments 2 stars only because the appearance is nice which is how I was tricked into thinking these apartments would be different than the others. I liked the fact that it was a newly built complex with a gate. A gate that has been broken for over a month and this is not the only time it has not worked either. In fact they just fixed it only for it to break again the same day. Most people who can't get in wait for someone leaving and go in through the exit and this is during business hours. I tried to report it but nobody was available to take the call. I guess I am supposed to leave a message. There have been 2 robberies here while the gate was working. Now its made easier for thieves to come through and recon what is in the complex to steal. I have seen many strange cars in and out of here all hours of the night. Solicitors are knocking on doors trying to sell things from outside the complex. The management doesn't even put out notices saying "someone will be on the premises with strange cameras taking pictures for 4 days in front of your apartment. He's not a weirdo and you have nothing to worry about". We have a on site off duty cop, however every tenant I speak with has no clue how to reach him. I pay a lot of money in rent around here and yet the management can't get the gate fixed nor do they have enough common sense to turn the cameras in a direction to actually catch someone vandalizing the gate or someone's personal processions. These apartments clearly only care about getting their rent on time and keeping up the appearance to continue to trick unaware apartment hunters into thinking this is upscale. In a couple years the management is going to run this place into the ground. Tenants aren't held responsible for there pets i.e. dog droppings in the yards or watching them as they walk without a leash. I still live here and I felt compelled to write a review. It is not the responsibility of the tenants to point out the obvious problems here in the Spring's. Once my lease is up I'm taking my good hard earned money somewhere else.