Ballyard Lofts

Like all great things, people ruin them. Multiple units with constant AC issues, no return calls, deceptive charging along with disrespecting their residents. List goes on and on. I’m the third resident with almost all the same issues.

I wish I could put into words how horrible Hubbel Realty has been. I live over in ballyard lofts and love the apartment and would stay long term but my experience since the beginning has been absolutely horrible. First, I was told parking was free. I moved in, checked my online portal and started getting charged parking per month for my vehicle in 2023 with no knowledge or advancement. I talked to other people who lived in the apartment complex last year, none of them pay for parking. it was a total scam for new tenants. Second, I have had a couple of maintenance issues and have had to put repeated requests in to get them handled. When I first moved in, the storage area had garbage all over it, but because it wasn't a common area they show people on tours, it is never cleaned. I have sent three or four inquires on it, it is still a mess. Third, they don't plow when it snows. You have to just fend for yourself and create your own path out of the parking lot. I am terrified what it will be like when it really snows. I will probably park my car down the street just for safety. Forth, on several occasions, I have seen homeless people going through the garbage and walking around the outside of the apartment. No one else I know downtown deals with this, it is just this complex. Fifth, the one door doesn't have a key fob so there is just a code to get in and out. Anyone can get that code so it is is a safety hazard. Last thing, I called in and was told by one individual what my rent would be, I planned around that and it turns out, my rent was actually 200 bucks more than expected for the month. Had he been honest with me, I would have moved out. The worst thing about that situation, was I called and he put me on speaker with another employee cause he knew he had messed up. Don't live at ballyard lofts, if you can, don't live at anything Hubbell Realty in des moines. You will regret it.