Big Creek Apartments and Townhouses

Do not consider renting at Big Creek Apartments. My experience has been marred by consistent safety concerns, property damage, and a general lack of management responsiveness. Safety Concerns: Multiple vehicle vandalisms: My car, along with others, has been damaged, with documented police reports for both hit-and-runs and deliberate keying incidents. Security Breaches: Unidentified individuals have gained access to the building and attempted to solicit personal information, including Social Security numbers and phone numbers. Unruly Behavior: The presence of unsupervised children creating hazards by breaking bottles on the grounds, and rampant dog waste left behind by inconsiderate pet owners adds to the overall feeling of a neglected environment. Insufficient Security Measures: The sole security camera appears to be stationed solely at the trash compactor, demonstrating a lack of commitment to resident safety throughout the property. Management Issues: Unresponsive Staff: Despite repeated attempts to address these concerns with management, no significant action has been taken to improve security, enforce community guidelines, or hold violators accountable. Financial Disappointment: The significant cost of rent for this apartment complex is wholly unjustifiable given the substandard living conditions and lack of security measures. Recommendation: There are far better housing options available. Prospective renters are strongly advised to look elsewhere for a safe and well-maintained living environment.

They refused to refund the 70 dollars application fee, and they already had an issue with my scholarship sponsor. they should have informed me that they don't accept my proof of income before letting me pay for the application.

I have lived here for some time and will be leasing an apartment somewhere else in the next month or two. The manager is condescending, unhelpful, and rude. Constant turn over of maintenance and front office staff. The manager seems impossible to work with. I would not recommend this apartment. Fluctuating water bills, lots of hidden costs. Maintenance in the unit is poor at best. It's not a surprise that no one stays here long.

We are resident of this community for the past 5 years. These are great sized apartments, however other than size there is nothing positive to say. The water bill is a main concern in this community, I must say you need to have special skill to understand the water billing system. since I have been staying in this community for 5 years, I can see the difference our water bill started at 50 dollars a month and now we are paying close to 200 dollars a month and that too they don't have a billing cycle randomly they bill is recently I got 350 dollars bill for 45 days. the fully part is the management will decide your water usage they say average per person is 40 - 50 dollars etc. The truth is they also don't understand the problem.. the real for couple of months ( 2 months) we ll be out on vacation, even then you get the same water bill , how that can happen? when the suite is closed for 2 months, who is using water? I have lot of friends around here. some pay 5 dollars a month and some pay 400 dollars a month. Anther fun is the recent bill of 331.5 USD I noticed on June 1st week itself, however the bill was not generated, when it was generated, the office people says the reading was taken till 06/22 . how did the meter got to know my usage for 06/01 - 06/22 ahead and calculated the amount ? isn't it funny? they generated the monthly bill on 07/10 and the due date will be 07/10.. less than 24 hrs. The worst part if office management says they don't know about the bill because it is coming from guardian water & power, but guardian water & power ask us to talk to apartment office. End of the day they make us as a joker. Some time I keep paying the bill because talking to these people and listening to their make up stories is pain-full. This is real story, still want to move in to this community, please be prepared for this.

I have lived here nearly 3 years and am planning to move. Some of the neighbors are definitely racist and unfortunately can't be avoided, but many of the neighbors are nice and just do their own thing. There is one trash compactor and it overflows at least once a week and then all across the complex people pile their trash outside of it until it looks like a trash bonfire. They definitely need at least one more on the other side of the complex, but I also feel bad for maintenance because they really shouldn't have to literally shovel people's trash. Sometimes the compatir isn't even full, but people STILL leave their trash outside of it, like whyy??? The leasing office can definitely be unresponsive or slow to respond about most things. It usually hasn't been a problem for me since I generally haven't needed them, but the couple of times I reached out about something quite serious the response I received was the manager would get back to me. She didn't after about 2 weeks, l followed up and received a brief response that did not address the issue. The issue is ongoing and so I'm looking forward to moving. Plus, when I moved in I noticed issues with the apartment that weren't big deals, but I thought should have been addressed but never were (screens with holes in them, peeling paint/signs of a leak in the shower, very low pressure/non-existent stream to get hot water in the kitchen- all never resolved) but other, more emergency issues were handled quickly which I appreciate. The location is good for reaching stores, freeways, and just about anywhere in under 30 minutes. Nature surrounds us here and I will miss walking right to the woods. I haven't had bad experiences with maintenance the handful of times they've had to come. The first month we moved in, the response time was abysmal but then they transitioned to a new ticket after that it was really fast. My only critique is they should wear shoe covers. The apartments are carpeted and you aren't allowed to leave shoes in the hall. Also, all the critiques of the snow plow and salting are so accurate. I've fallen more than once in the parking lot, because it's a sheet of ice a week after a blizzard. Insulation is terrible- drafty windows and doors. You can also hear. EVERYTHING in the hallway in your living room and everything from outside in the bedrooms. Like a radio that can't be turned off. All of this makes the complex not too family friendly.

Worst property management, they don't know how to handle and prioritize work order.....

I love my apartment here. It is spacious and conveniently located. The management, however, has been a constant issue for the past 2 years I’ve lived here. They are quick to tell you anything you want to hear but then do not follow up on any issues or requests. Their communication is poor, without professionalism, and they are unwilling to accommodate the needs or concerns of their residents. New management would make this a 5 star community for sure.

I have to say I could not have chosen a better place to call Home. I’ve been here almost 2 months and I literally have no complaints. (With the exception I’m on the 3rd floor and it’s a lot of stairs lol) I’m in a 3 bedroom 2 bath apartment and it is gorgeous...high vaulted ceilings sealed the deal. They have an amazing staff who are friendly, helpful and always willing to find a solution. My neighbors are wonderful and it’s a great place for kids as well. I love the diversity and the unity here I’m looking forward to many years!!! A special thanks to all the leasing agents who were and always are willing to hear whatever I have to say!! You are the best and I made a fantastic choice!

I've been living here going on 20 years people don't stay any were this long if not getting quality service I've enjoyed my stay here thus far and the New compactor we have is a Grand idea we should of had this a while ago thank you Big Creek staff for a job well done the Best on the block

I moved in July of 2015. I changed my mind on they apartment the day before move in and the manager helped me find another apartment and had it ready the next day! The staff is very friendly and happy to assist in whatever you need! I rarely here my neighbors and they have children! Always clean and its an ideal location!

The apartment is spacious and well maintained. It has large bedrooms, large bathrooms and a washing machine and dryer in the unit.

These apartments are fine. The pool is great (heated) & the metropark is wonderfully close. Complaints: kitchen cabinets are awful, dishwasher barely works, washer works great but the dryer doesn't dry & the whole place reeked of curry when we moved in. The perks of a garage parking space, 6' x 6' storage space, enormous master closet & decent size balcony make it livable. We haven't received our first water bill yet, but I'm terrified for when we do as it can be well over $100 per month.