Bridlewood on Westland

My detailed review is too long to fit on here. In short, mold is a huge problem. Staff is a huge problem. No accountability, crazy fines. & old run down apartments that are falling apart. Save yourself the trouble

i never have a problem getting service. Today i had Matt and he was courteous and took little to no time to get the job done, he double checked with me to make sure he did everything i requested., Excellent job!!

The leasing office mislead us and did not divulge all the information while signing our lease and many other times throughout the lease. Be sure to read the tiny fine print and don’t just go with what they tell you. Ended up costing us.

Peaceful, well kept, and very friendly staff! Highly recommend!

Bridlewood is in a quiet, nice neighborhood. We were excited when we moved in but it was a mistake. First of all, the walls are paper thin. (I had to listen my neighbor's snoring for a year, really!) AC rattles inside the unit, very loud outside. Poor-quality appliances, constant ant problems. But the worst part was the management/owners. They raised the rent *twice* during the pandemic, literally benefited from COVID-19. Before we move out, they came for a pre-move-out inspection and told us everything looked good. Then, they sent us a $1700 final bill. Later they told me that they couldn't see the damages in the unit due to our belongings. Are you kidding me? I lived in seven different apartment complexes, haven't seen anything like this before. I can't recommend Bridlewood, avoid especially if you have kids.

beautiful apartments, and a great team to work with!

Really enjoying living here thus far. The location is in a great area. Lisa, dewayne, and Mary were all very helpful through the whole leasing and move in process and have still continued to be. Terry with maintenance is very prompt in completing requests no matter how big or small.

We are loving our apartment! The location is great, is very quiet and the property is beautiful! Dewayne, Lisa, and Mary made the moving in process nice and easy. They are very friendly. Also Terry from maintenance is great and responds very quickly.

I have lived in apts in knoxville for the last thirty years since retiring from military svc.Have lived here over ten years.There are many services which i would give the managers over the years an excellent such as a great feeling of safety in and around apt areas but i would put apt maintenance as one of my favorite.I have never had to wait more eight hours for a maintenance request to be addressed and all were resolved in an excellent manner.I highly recommend BRIDLEWOOD WESTLAND APARTMENT HOMES as a place you would be proud to call home.

Bridlewood is a wonderful place to live. The community is quiet, well-kept and close to all your shopping needs. The office staff has been very helpful, especially Lisa, who has been exceptionally helpful and friendly since the day we moved in. Any questions or issues were always handled efficiently and professionally. The couple of maintenance items that came up were handled immediately by the professional and qualified maintenance staff. We recommend Bridlewood on Westland for your apartment home.

The apartment maintenance is always on time and friendly when you need them. They are usually here the same day. The grounds are well taken care of. The aptartments are in decent shape. I wouldn't call them luxury they have washer dryer hook up. Decent carpet ok kitchen but nothing special

This place was great when we lived here in 2010. We recently moved back in while our new house is being built because it was so great before BUT it has gone down hill. There are spiders and insects everywhere. The new management under Bridlewood sends emails multiple times a week asking the whole complex to clean up to make it look better for potential tenants ... So it seems better than it is. Yet they don't fix things well or do anything preventative like spray for spiders or insects. When our ac unit froze up we had water coming up from our floor. They came and fixed the ac unit but shrugged off fixing the floor or trim that is bulging from the water damage. There is a gap so big under our front door lizards can come in. So far we have removed two lizards from our apartment. I can't wait to move out of this place. Do not live here. It is worth the $100-200 more to live at one of the other apartments near by.

The Reserve is a great place to live. It is a short drive into the heart of West Knoxville to get to great shops and restaurants without being near a lot of the noise of the city. The office staff are great and are always extremely helpful. The maintenance staff is also great at responding to requests quickly. The apartment has a lot of community amenities. There is a pool, grilling area, and dining tables. There is also a guest apartment if you are having family or friends come in that they can use instead of staying in a hotel. The landscaping is beautiful and the apartments get a lot of natural light. The Reserve at Westland is an awesome place to call home.

I have lived at The Reserve 7 years. It is a very friendly and safe community. The office and the maintance staff is great. It is one of the only complexes with garages. It is close to everything great restaurants and shopping...

Sherri, Was polite and a pleasure to have showing me the property. Simply put she was AWESOME! She was able to answer all of my questions.