Broadstone Toscano

It has been really nice!!! Responses to repairs happens pretty quick and Yenny and Clinton in the leasing office are GREAT!!! I have been here for 3 years and really like my apartment, my patio, and all the amenities offered.

Management and Maintenance does exceptionally well, when responding to questions and concerns. Maintenance is always available when requested. I love this this community and would recommend to any other good tenants.

Great management. Clean apartment complexes. Great gym and multiple equipments present. Always cleaned and maintained well. Fetch package delivery services available

Then a couple weeks ago, everything has been great so far. The office staff has been nothing but friendly and helpful. Special thanks for helping out.

So far so good! It’s only been a few days but I’m loving how responsive the leasing office is and maintenance! Love the fact I have a nest in my apartment as well!

Living at BROADSTONE Toscano has been awesome. The location’s perfect—close to the Medical Center and Hermann Park, so everything I need is nearby. Management is super responsive, handling any maintenance requests fast. The amenities are great too; I love the pool, gym, and community areas. My apartment is modern and spacious, with quality finishes. All in all, it’s a comfortable and convenient place to live.

Great maintenance team! Sergio is a wonderful man!

The apartments themselves and their amenities are great. Unfortunately, it seems the residents are not being good neighbors and are leaving trash everywhere, including the parking deck. This, coupled with the lack of enforcement of quiet hours, prevents me from giving a 5-star review.

Apartment location and safety are great. After living here for 8 months,I've had no issues whatsoever. The building is clean and the parking is ample.

I was thrilled to move into Broadstone Toscano one year ago. Things changed quickly after I moved in. First, I had many packages got stolen at my apartment door. It was within the property!!! My neighbors also lost their packages. Delivery lady told me that her packages got stolen from her cart at garage. I reported to the management and they said you could call the police yourself. No follow up or attempt to improve the situation. And worse, since they used Fetch service, Amazon would not replace your lost packages. Second, electric appliances were often broken. My dishwasher needed repair for over 6 times. Every time I requested for repair, it could take over 2 weeks to repair it. But it became out of order again within 2 days. They didn't replace the dishwasher and I ended up not using dishwasher at all. Third, unresponsive "emergency number." They provided a number for emergency. Yet, no one ever answered or returned call. Forth, dirty hallway. If someone accidently spills some liquid on the ground, no one cleaned it. I saw the same dirt for more than 3 months on the hallway. Fifth, I tried to give them a second chance and made an appointment to look at 2-bedroom apartments at 4 pm on a Saturday. Guess what? When I arrived at 4 pm, the leasing staff claimed that we were late and refused to honor our appointment. Customer service became terrible after you moved in. Sixth, before moving out, management office sent me a detailed email to say what tenants need to clean thoroughly before they leave, or how much my deposit would be deducted. I rented many places before and this was my first time to receive such an email to demand the tenant to clean in such a specific way. I remember that when I moved in, the apartment was okay but did not seem professionally cleaned. I cleaned it again myself before putting stuffs in. I wonder why they needed tenant to clean in such a way. Anyway, I honestly followed every single instruction and cleaned for a whole day. Guess what again? My deposit got deducted 2/3 without any explanations. I emailed them to request for details for deductions as I had previously reported some deficits which did not get fixed during my whole lease. No reply. I only got a reminder that if you don't get your 1/3 deposit, it will expire. So you have no way to get their responses or even understand why your deposit got deducted. SO, hope this review helps. Really not recommend it at all.

Outstanding place to live. Amenities and everything top notch. Lizards, spiders and mud-dappers are there but I guess they are everywhere in this area.

Outstanding Experience!! Staff is very cooperative and friendly. Very neat and clean place for family, Close to rice school. Will highly recommend it.

Leasing staff is amazing!! They are all very nice and willing to help. They walked me through the leasing process and made moving in very easy.

Despite the decrease in maintenance and the noise from the new residents, the staff in the reception offices have been excellent. I also want to highlight Matthew, the maintenance man, who is truly professional and pleasant—it's a shame not everyone matches his level of service.

The Broadstone Toscano buiding is beautiful and convienent. Everyday I love open my door of balcony and look at the swimming pool. I especially like the kitchen facilities, including the electric stove, microwave, ice-making refrigerator, and dishwasher, which make cooking very convenient. The bathroom with its shower and hot water is also very easy to use. Besides that, the apartment environment is beautiful, and the various services are very user-friendly. The public areas and swimming pool are very comfortable, and the free shuttle bus to the medical center, customized by the apartment, is also very convenient. Clinton and the staff at the leasing office are always enthusiastic in helping me with any needs I have. I am very grateful to have found such a satisfying apartment to rent.

I absolutely love my apartment and the area it is located in. The staff is super friendly and helpful! Comes with so many nice amenities as well! Definitely can call Broadstone home!

Broadstone Toscano is an excellent apartment, which has good enviroment and room. Of great importance, it is very safe for me. I love the convienent living conditions.

I moved in on late August and it has been great since. The apartment room lives up to my "luxury apartment" expectation: the room is big, the house is clean, the kitchen and bathroom are large and cozy. I like the view as well outside of the window.

I enjoy living here because of the location and maintenance service. I like my apartment.

This is a great place to stay. The grounds are clean. The fitness center is great. I absolutely love love love having 3 pools to choose from.

It’s gotten really ugly over the past year The type of people that move in are not clean or friendly. Parking lot people leave trash even in the hall ways. Car getting broke in , and dents in the doors. Some maintenance people don’t care about their job and leave the issues and some are great and fix the problem. Some people ruin it for others. I loved it 2years ago but now it’s not all that great I do love the pool by the lobby but it doesn’t get cleaned as often as it should being the most used pool. The gym I love. The vending machine got ridiculously expensive I get it inflation or high sales but makes me not want to buy anything anymore. The staff is great and always friendly. I have had an amazing experience with them all. They do go above and beyond getting answers and helping with my needs. I also wish more people would be mindful of where they live and make a good experience for the others. For the price here it’s not really all that great if I’m being honest.

Great place ! The listing office agents are very helpful and polite . Problems with hit water occasionally. Pool very clean and hallways always clean.

Cool apartments little things here and there as any apartment complex but this place is solid and I definitely recommend it to anyone looking

I’ve been living her for about 6 months now and I can say I love it here, I love the area, it’s pretty clean and when there’s a mess they're good about getting it cleaned! For the most part it’s very quiet and people pretty much keep to themselves. My only complaint is they are always out of coffee and or cups etc. since we pay for things like that monthly I would love to be able to get a cup of coffee more when visiting the clubhouse. Other than that it’s great!

The parts I like are (a) the location; (b) the maintenance; and (c) the friendly management. My least favorite thing is the crappy carpet. The cabinets are also less that ideal. And the water pressure on the fourth floor could be better, especially in the shower. Also, the security systems could be better, with video monitoring throughout the garage and the common areas, including the hallways.

So far I have enjoyed living here. I only had one issue, and was handled quickly. All service request are handled quickly! I love my apartment!

The whole experience is a 4/5. The pools are pretty dirty. The leasing office people are nice but their efficiency and quality of work can be improved greatly.

I like most of the parts of living here. It's just the area around here is too vulnerable to the hurricanes. You will lose power here by a strong wind. And elevator can be out of order quite frequently.

I like it here, the amenities are good I like the sense of privacy and the fact that there’s a parking garage. This place is really a good start if you are independent, and know how to keep to yourself.

I love this community! It is like a castle that once you are inside the rest of the world (especially Houston weather) fades away. It has become a place I call home since moving in. Definitely a place I recommend to anyone coming to live in Houston

Its been only 2 days living here at Broadstone Toscano and I am already loving the apartments and amenities. The parking, poolside, gym, patios, cleanliness is amazing. Glad I made the decision to move here.

Staff is very helpful and Apartments are peaceful, neat, clean and with beautiful british architecture. It has everything you look for in your house.

Move in process was very easy. Very thankful for the insight given from the leasing office staff. Even with communication with one person primarily they were all amazing.

Great place to live, located conveniently near the Texas Medical center offering its own hourly shuttle service. Good amenities and plenty of parking. Recently had quite a few incidents of elevators trapping people, not working or having strange smells. If elevator issues are addressed quickly then this would be a 5 out of 5.

I have enjoyed living at Broadstone Toscano, the staff members are friendly and helpful. The grounds are well kept and is pet friendly. While nothing is perfect, this has been a nice place to call home and the location and price is key!

The elevator closest to me has been out of service for half the year (the elevator in the garage works but still, this is an unacceptable timeframe for an elevator to be dysfunctional) Similarly, the PDK system was down near the beginning of the year and it took months to fix it. Not only did it take months to get fixed but in the meanwhile, the internal doors weren't unlocked so that residents had to use the doormats or any other creative means to keep doors open. Perhaps additional security would have been helpful during this time as I heard from another resident that homeless people were camping in electrical/work rooms that were unlocked. The coffee machine in the Cafe also tends to go out of service more frequently than I would like and takes too long to get fixed. But my biggest and most important feedback would be that a company needs to value compassion and humanism in order to be successful in the long run. I suppose I'm still very disappointed in the fact that I was not able to end my lease on the originally signed date because I submitted my written notice late. I had spoken to a representative about my intention to not renew my lease on 4/28 and he immediately emailed me back with the following: "Hello Mohammed, Per our telephone conversation, you are needing to vacate due to a job relocation.  I have attached the notice to vacate form.  Please fill it out and return it to our office.  Thanks for your residency with us!" I had taken this to mean that now there is an official, dated, in writing, record of my intention to evacuate so I didn't have to immediately fill out the form and run it to the office. But no, my last date was moved a week later and I would be charged another $300 (which as a person of limited means is a substantial unexpected cost to swallow). Not only did the manager that day not show an ounce of flexibility but she also failed to display even an atom of empathy (with perhaps statements like I'm really sorry for this situation but it's really beyond our control and there's nothing we can do). If anything, I left feeling such a hostile vibe from the leasing office that it even led me to fear that I could have retaliatory measures like unfairly holding my deposit for complaining/pleading with her to be lenient.

For such a large complex it is incredibly quiet and peaceful .

Wonderful community with nice employees and cooperative maintenance! Excellent manager!

It is a quiet community with very functional apartments.

The complex is conveniently located, near the Medical Center and shopping venues. The apartments are well laid out. Maintenance is excellent. The layout is a little confusing to visitors and security needs to be improved. Many packages were stolen during the Holidays. And cars have been broken into in the garage and even wheels and tires have been stolen.

Love the Amenities and community environment. Very pleased with the layout and spaciousness of the unit. Greatly enjoy and appreciate the thought that goes into Community Events and uses of common areas.

Broadstone Toscano is a very modern and clean apartment complex. I love the study area and coffee machine.

The location is key for me, I also appreciate the landscaping, garage parking and breezeways. Nice comfortable, quiet complex.

Rent is too expensive, trash pick-up is too expensive and unreliable. The monthly waste pick-up fee, water fee, added administrator bs fees feel too high and are shady. I’ve been charged twice for a yearly amenity fee and had to ask that the charge be removed after I was asked to pay again. Shouldn’t there be some record of this showing that residents have paid? I have had renters insurance the entire time but 3 separate times I have had to argue with the front office about it and jump through hoops to have them approve it. Very difficult management team to voice your frustrations to, they are dismissive and rude. Yessinia at the front is the absolute best. The water smells like rotten eggs as soon as it comes out the faucet of the sink or tub. The internet is awful, how can you be in the medical center and only offer a single provider and that single provider only offers extremely slow internet?!?! Worst community I have ever lived in.

I would not rent here again or recommend anyone I personally know to rent here. The current conditions of my unit and the overall conditions of the apartment complex is very telling of how much the owners and management actually care for the property. The lack of communication between the front office and its residents is concerning as well. Out of my duration of living here management has yet to respond to any email or phone call I’ve made to them. Cell service & internet connection is horrible. So if you work from home like I do I wouldn’t recommend living here just based off that alone. The special offer to rent here initially was enticing however, if I knew what I know now I would’ve passed up on the offer and rented elsewhere.

I took a risk when leasing my apt because I had not been in the unit yet because there was a resident still in, but I knew I had found my new home. Worth it!

I had high hopes upon moving here a year ago. But the rent + all the associated fees is really too high, considering dirt and bugs in the hallways, a miserable delivery service (WHY do these apartment communities use Fetch?), an aloof leasing staff, and a nightmare parking garage where people zip around at 25 miles an hour and rarely an empt spot nearby. I wish I could move, but the combined cost of application and admin fees, a security deposit, and movers pretty much makes escape impossible unless you happen to have an extra grand or two to spend . . .

I have lived here for six years, in the same apartment. I like the maintenance staff and most of the office staff are friendly and knowledgeable. There are many amenities, which I appreciate, but don't take advantage of many of them. There is a problem with the entrance gate. It often comes down on vehicles if they try to piggyback entries, which is the drivers' faults, but I see this type of gate as being a hazard. It is often broken due to accidents, then anyone can enter the garage. There is not enough security in the garage. The apartment is nice and faces the bayou. I have a good view from the third floor. All in all, I have no problem with living here and especially like the valet trash service.

Broadstone Toscano is a great place to live. Located near the TMC with a reliable shuttle service right at the front gate. Includes a bunch of great amenities like pool, fitness center, business center and walking areas among others. Apartment are modern and spacious.

It has been a miserable experience living here. Nothing about this place is “luxury”. Rats and roaches by the trash chute, broken gate always, poor maintenance and incompetent management. Would never renew.