Brookstone

Moved in about a month ago, absolutely love the environment and the apartment. It was very stressful moving into a new place, however, Melissa has done everything to welcome us to our new home, she has always been polite and caring about all of our needs! Maintenance has been great as well, they always come within 24 hours of our service request with great attitudes and helpful advice! They also have a great pool and fitness gym. Would definitely recommend it!!

Great appartments clean grounds, friendly and professional staff. Great gym

The new apartment staff is making a huge difference in friendliness and providing a community feel.

I love living at Brookstone Apartments because I feel safe here. Future residence are thoroughly vetted before being approved as a resident and there are many police officers that live in the complex. The residents are very friendly and the office staff is amazing. There's always some type of an event being held in the clubhouse to get the residence together and getting to know each other. There's a great gym, my dogs love the dog park and I can't wait for summer to get here to try the volleyball court !

Great location. Centrally located with several grocery stores nearby and numerous restaurants. Property is immaculate with great landscaping. Awesome pool and workout facility. Staff is very friendly and professional.

I having been living in Brookstone apartments for about 3 years and I love it, it's the best complex I ever lived at, its very clean and well taken care of. when I've had major or minor issues with my apartment the maintenance guys took care or the problem in a very good time frame and the staff members are great. The managment does a lot for the residents and host different events so you can come out and mingle and meet your neighbors and enjoy yourself.

My husband and I moved from Massachusetts to Rock Hill on Oct 2nd of 2017 from a single family home with a plan to be at Brookstone for the first year in SC and purchasing. Welp we are still here... Why? because its a wonderful place to live, convenient and the staff is professional, porficient and polite. The grounds are are beautiful, constantly maintained and consistently upgraded. The reviews I read about old management, responsiveness, cleanliness and the leasing office's interaction almost made me bypass Brookstone, but my husband is an opitmist and said we had to at least see for ourselves. In doing so we found and learned that not everything you read is true, formulate your own opinion and that it is not fair to hold new management and staff accountable for those that are far gone and didn't care. Marley, Mahogany, Melissa and the maintenance staff have enhanced this property and tenant experience to a new level and should be recognized for their hard work and dedication. Again I encourage anyone reading this to formulate your own opinion, don't take just my word or that of others come see for yourselves..... You too will have NO REGRETS!

Brookstone in Rock Hill is by far the best place to live! The apartments are pet friendly, the staff are bubbly, kind, and always willing to help. The maintenance people are so helpful and sweet. The pest prevention team is super friendly and keeps those South Carolina bugs at bay. This is the most fantastic place to live!

I have lived in the complex for four years now. The previous management was completely incompetent, rude, and negligent. Since the new management took over in July 2017, it has been a legit night and day difference. The entire office staff is friendly, helpful, and have an amazing personality. The have done amazing upgrades to the complex and have made it feel like a community. I now feel valued as a human and client of Brookstone. I would recommend Brookstone to anyone if you need a wonderful place to live in Rock Hill for the best price!

I am a current resident here at Brookstone and have lived here for two years now. I love the sense of community if feel when I get when I walk in the office. The management here at Brookstone are always ready to listen to your concerns and ideas on how to make living here suitable for you. The facilities are modern and up to date. Brookstone apartments is a community you want to be apart of.

Avoid this apartment complex at all cost if you value great customer service, a management team that is honest and communicates well, and your valuable belongings. My lease was set to end in June 2018, but I was hired in another state and moved in May 2018. I had to leave some of my belongings (clothing in suitcases, memorabilia in storage bins, etcetera) behind in the apartment, which I believed was fine being that my lease would not be ending for another month. I returned one set of apartment keys, and kept the other so that family could retrieve the items left behind in my absence. The property manager, Mahogany, was aware my belongings were left behind in spite of the keys being returned because I had this conversation with her. I told her that my family would be returning to the apartment with the spare key I’d kept to retrieve what was left behind. She chose to have all of my belongings thrown out into the dumpster once I had the electricity turned off for the apartment, stating that this was an indicator that I was relinquishing the apartment. This was just days after our conversation. She threw out these belongings with no notice and no courtesy phone call, and no regard for my feelings toward the matter once I was able to speak with her.

Hello my name is Ken I've been living at the birthstone for 9 years and watched it. Deteriorate ever since I've been attacked in the gym by a tenant who moved out at midnight the night before his court appearance for assault mind you I tolf the office about this guy 3 weeks prior and they knew he had issues he told management he just didn't like me 3 weeks prior they should have taken his past card! A month ago I was charged a $300 deposit for a cat that I had seven years that I found outside with one eye because one of their tenants let their kid out without being spayed they don't enforce the rules out there would not have been a cat to rescue! I've had no upgrades in 9 years my carpet was old when I moved in just shampoo and they charge me a $300 deposit for what? Today I complain to the maintenance guy because the gym door was propped open all night and the pool door he told me I was bothering him they have no respect for their tenants here this is a guy that does not look at you when you speak to him very strange! The hallways are a mess garbage is left in them they do not enforce that law if you have any type of self-respect do not move the Brookstone this will be my last 16 month lease here if you want a home don't move to Brookstone thank you Kenneth zanio

Lived here for almost 3 years, different apartments. At first it was fine we really liked it. Now they have new office people who don't seem to care, just there to sell. People leave there trash outside the door, or on their car till they decide they want to take it. Don't plan on coming home late because you will have NO parking spot by your building. Meanwhile the sales guy who lives here and other non handicap people park in the handicap parking. People hangout in the parking lot at random times and just blare their music. Inside the apartment they are fine, you can tell where they poorly fix paint, of holes (we have one in our bedroom door) some of our bottom outlets never worked.

It's a safe location in Rock Hill. When I moved in, the bedrooms had no lighting built in. I had to install my own ceiling fan with lights. The floors are nice and we had new carpet. You can see where the previous tenants put holes in the walls because the repairs are shotty. The office people are terrible. The are very rude and sarcastic. They only want your money and to leave them alone. God forbid you have a maintenance issue, they apartment staff will just let themselves in with little to no warning.

Brookstone Apts is a beautiful piece of property that provides a little piece of havana!

I am a college student and wanted an affordable, yet really nice first apartment. I needed to be close to the university I would be attending. Brookstone Apartments is so beautiful inside and out. When you drive up, the landscape is so well maintained and beautiful. The apartments are spacious and new. They even recently upgraded all the countertops and floors. The best thing about the complex is the safety aspect. It is quiet and safe and I feel completely secure when I am there. It is quiet and it already feels like home to me!