Today
Favorites
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Monthly Rent
$1,160 - $1,970
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Bedrooms
1 - 3 bd
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Bathrooms
1 - 2 ba
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Square Feet
722 - 1,250 sq ft
Canopy Glen
Favorites
Pricing & Floor Plans
filter results by bedrooms
The Scarlett
$1,160
1 Bed
1 Bath
722 Sq Ft
2 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
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Unit H0504price $1,160square feet 722availibility Now
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Unit H0616price $1,160square feet 722availibility Now
The Elm
$1,200
1 Bed
1 Bath
760 Sq Ft
2 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
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Unit P0110price $1,200square feet 760availibility Now
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Unit P2018price $1,200square feet 760availibility Now
The Birch
$1,300 – $1,410
2 Beds
1 Bath
916 Sq Ft
5 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
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Unit H0208price $1,300square feet 916availibility Now
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Unit H0807price $1,320square feet 916availibility Now
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Unit P0603price $1,410square feet 916availibility Now
The Bradford
$1,425 – $1,600
2 Beds
2 Baths
1,036 Sq Ft
17 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
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Unit H1114price $1,425square feet 1,036availibility Now
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Unit H0411price $1,425square feet 1,036availibility Now
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Unit H0704price $1,425square feet 1,036availibility Now
The Hickory
$1,475 – $1,550
2 Beds
2 Baths
1,024 Sq Ft
12 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
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Unit H1318price $1,475square feet 1,024availibility Now
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Unit P1908price $1,475square feet 1,024availibility Now
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Unit P1105price $1,550square feet 1,024availibility Now
The Poplar
$1,830 – $1,890
3 Beds
2 Baths
1,232 Sq Ft
2 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
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Unit P1805price $1,890square feet 1,232availibility Now
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Unit P0401price $1,830square feet 1,232availibility Dec 6
The Buckeye
$1,970
3 Beds
2 Baths
1,250 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
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Unit H1205price $1,970square feet 1,250availibility Now
The Scarlett
$1,160
1 Bed
1 Bath
722 Sq Ft
2 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
-
Unit H0504price $1,160square feet 722availibility Now
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Unit H0616price $1,160square feet 722availibility Now
The Elm
$1,200
1 Bed
1 Bath
760 Sq Ft
2 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
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Unit P0110price $1,200square feet 760availibility Now
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Unit P2018price $1,200square feet 760availibility Now
The Birch
$1,300 – $1,410
2 Beds
1 Bath
916 Sq Ft
5 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
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Unit H0208price $1,300square feet 916availibility Now
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Unit H0807price $1,320square feet 916availibility Now
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Unit P0603price $1,410square feet 916availibility Now
The Bradford
$1,425 – $1,600
2 Beds
2 Baths
1,036 Sq Ft
17 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
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Unit H1114price $1,425square feet 1,036availibility Now
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Unit H0411price $1,425square feet 1,036availibility Now
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Unit H0704price $1,425square feet 1,036availibility Now
The Hickory
$1,475 – $1,550
2 Beds
2 Baths
1,024 Sq Ft
12 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
-
Unit H1318price $1,475square feet 1,024availibility Now
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Unit P1908price $1,475square feet 1,024availibility Now
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Unit P1105price $1,550square feet 1,024availibility Now
The Poplar
$1,830 – $1,890
3 Beds
2 Baths
1,232 Sq Ft
2 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
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Unit P1805price $1,890square feet 1,232availibility Now
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Unit P0401price $1,830square feet 1,232availibility Dec 6
The Buckeye
$1,970
3 Beds
2 Baths
1,250 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
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Unit H1205price $1,970square feet 1,250availibility Now
* Price shown is base rent and may not include non-optional fees and utilities.
View Fees and Policies for details. Price, availability, fees, and any applicable rent special are subject to change without notice.
* Square footage definitions vary. Displayed square footage is approximate.
About Canopy Glen
Located in the top-rated Gwinnett County school system, our community offers a world of opportunity - right in the heart of Norcross. Designer features like granite countertops and modern conveniences like in-home washer and dryer sets will make you proud to call any of our one, two, and three-bedroom apartments home. Convenience to major employers like Primerica and Kaiser Permanente makes your everyday commute a breeze. Come visit us today!
Canopy Glen is an apartment community located in Gwinnett County and the 30093 ZIP Code. This area is served by the Gwinnett County attendance zone.
Unique Features
- Efficient Appliances
- Pet Park with Agility Equipment
- Ceiling Fan
- Patio/Balcony
- Nine Foot Ceilings*
- Tile Backsplash
- Designer Hardware
- LeaseLock
- Modern Cabinetry
- Resident Rewards Program
- Air Conditioner
- Modern Lighting
- Wood Style Flooring
- Bilingual Staff
- Full Size Washer/Dryer Included
- Undermount Sinks
- BBQ/Picnic Areas
- Flex Rent
- In Top Rated Gwinnett County School District
- Off Street Parking
Community Amenities
Pool
Fitness Center
Playground
Clubhouse
- Maintenance on site
- Health Club Discount
- Clubhouse
- Walk-Up
- Fitness Center
- Pool
- Playground
- Gated
- Sundeck
- Picnic Area
Apartment Features
Air Conditioning
Dishwasher
Walk-In Closets
Granite Countertops
- Air Conditioning
- Ceiling Fans
- Smoke Free
- Dishwasher
- Granite Countertops
- Microwave
- Walk-In Closets
- Balcony
- Patio
Fees and Policies
The fees below are based on community-supplied data and may exclude additional fees and utilities.
- One-Time Move-In Fees
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Administrative Fee$200
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Application Fee$100
- Dogs Allowed
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Monthly pet rent$15
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One time Fee$300
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Pet deposit$0
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Pet Limit2
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Restrictions:Aggressive breeds are restricted. Restricted Breeds include but are not limited to: Rottweiler, Chow, Presa Carnario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordsire Bull Terrier, or Bull Terrier).
- Cats Allowed
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Monthly pet rent$15
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One time Fee$300
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Pet deposit$0
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Pet Limit2
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Restrictions:Aggressive breeds are restricted. Restricted Breeds include but are not limited to: Rottweiler, Chow, Presa Carnario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordsire Bull Terrier, or Bull Terrier).
- Parking
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Surface Lot--
Details
Lease Options
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7, 8, 9, 10, 11, 12, 13
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Short term lease
Property Information
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Built in 1986
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684 units/3 stories
Property Address:
1635 Pirkle Rd,
Norcross,
GA
30093
This Property
Available Property
Amenities
- Maintenance on site
- Health Club Discount
- Clubhouse
- Walk-Up
- Gated
- Sundeck
- Picnic Area
- Fitness Center
- Pool
- Playground
- Efficient Appliances
- Pet Park with Agility Equipment
- Ceiling Fan
- Patio/Balcony
- Nine Foot Ceilings*
- Tile Backsplash
- Designer Hardware
- LeaseLock
- Modern Cabinetry
- Resident Rewards Program
- Air Conditioner
- Modern Lighting
- Wood Style Flooring
- Bilingual Staff
- Full Size Washer/Dryer Included
- Undermount Sinks
- BBQ/Picnic Areas
- Flex Rent
- In Top Rated Gwinnett County School District
- Off Street Parking
- Air Conditioning
- Ceiling Fans
- Smoke Free
- Dishwasher
- Granite Countertops
- Microwave
- Walk-In Closets
- Balcony
- Patio
Expenses
Recurring
Cat Rent
$15
Dog Rent
$15
One-Time
Administrative Fee
$200
Application Fee
$100
Cat Fee
$300
Dog Fee
$300
Office Hours
| Monday | 8:30am - 5:30pm |
|---|---|
| Tuesday | 8:30am - 5:30pm |
| Wednesday | 8:30am - 5:30pm |
| Thursday | 8:30am - 5:30pm |
| Friday | 8:30am - 5:30pm |
| Saturday | 10am - 5pm |
| Sunday | Closed |
Norcross is a small suburban community located about 30 minutes northeast of downtown Atlanta. Three of the region’s major thoroughfares (Interstate 85, Buford Highway, and Peachtree Industrial Boulevard) connect Norcross to Atlanta proper, giving folks easy access to the larger city for work or leisure. While mainly residential, Norcross does feature an attractive downtown area filled with unique shops and eateries, and residents enjoy prime access to the international restaurants and grocery stores along Buford Highway.
The city bills itself as “a place to imagine,” and the environment is certainly conducive to creativity: Between the libraries, the art centers, the concerts at Thrasher Park, and the stage productions of the local theater company, it’s a great atmosphere for folks who appreciate stimulating culture in a low-key setting.
Learn more about living in Norcross
Education
| Colleges & Universities | Distance | ||
|---|---|---|---|
| Colleges & Universities | Distance | ||
| Drive: | 16 min | 10.1 mi | |
| Drive: | 18 min | 10.2 mi | |
| Drive: | 19 min | 10.7 mi | |
| Drive: | 22 min | 12.1 mi |
Canopy Glen is within 18 minutes or 10.2 miles from Georgia Perim. Coll, Dunwoody. It is also near Gwinnett Technical College and Georgia Perim., Clarkston.
Schools
Public Elementary, Middle & High School
Grades K-12
2,252 Students
Nearby
5
Out of 10
Public Elementary School
Grades PK-5
839 Students
Attendance Zone
3
Out of 10
Public Middle School
Grades 6-8
1,299 Students
Attendance Zone
4
Out of 10
Public High School
Grades 9-12
2,663 Students
Attendance Zone
3
Out of 10
Private Elementary, Middle & High School
Grades PK-12
1,531 Students
Nearby
Private Elementary School
Grades PK-5
Nearby
School data provided by
GreatSchools
The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.
Transportation options available in Norcross include Doraville, located 6.9 miles from Canopy Glen. Canopy Glen is near Hartsfield - Jackson Atlanta International, located 28.6 miles or 41 minutes away.
| Transit / Subway | Distance | ||
|---|---|---|---|
| Transit / Subway | Distance | ||
|
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Drive: | 13 min | 6.9 mi |
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|
Drive: | 15 min | 8.7 mi |
|
|
Drive: | 17 min | 11.0 mi |
|
|
Drive: | 19 min | 11.9 mi |
|
|
Drive: | 20 min | 12.6 mi |
| Commuter Rail | Distance | ||
|---|---|---|---|
| Commuter Rail | Distance | ||
|
|
Drive: | 23 min | 15.9 mi |
|
|
Drive: | 43 min | 35.8 mi |
| Airports | Distance | ||
|---|---|---|---|
| Airports | Distance | ||
|
Hartsfield - Jackson Atlanta International
|
Drive: | 41 min | 28.6 mi |
Time and distance from Canopy Glen.
| Shopping Centers | Distance | ||
|---|---|---|---|
| Shopping Centers | Distance | ||
| Walk: | 14 min | 0.7 mi | |
| Drive: | 4 min | 1.4 mi | |
| Drive: | 4 min | 1.6 mi |
Canopy Glen has 3 shopping centers within 1.6 miles, which is about a 4-minute drive. The miles and minutes will be for the farthest away property.
| Parks and Recreation | Distance | ||
|---|---|---|---|
| Parks and Recreation | Distance | ||
|
Graves Park
|
Drive: | 6 min | 2.8 mi |
|
Lucky Shoals Park
|
Drive: | 8 min | 3.7 mi |
|
Best Friend Park
|
Drive: | 8 min | 3.7 mi |
|
Lions Club Park
|
Drive: | 10 min | 3.8 mi |
|
Pinckneyville Park
|
Drive: | 14 min | 7.0 mi |
Canopy Glen has 5 parks within 7.0 miles, including Graves Park, Best Friend Park, and Lucky Shoals Park.
| Hospitals | Distance | ||
|---|---|---|---|
| Hospitals | Distance | ||
| Drive: | 19 min | 11.9 mi | |
| Drive: | 19 min | 12.0 mi | |
| Drive: | 20 min | 13.2 mi |
Canopy Glen has 3 hospitals within 13.2 miles, the nearest is Saint Joseph's Hospital of Atlanta which is 11.9 miles away and a 19 minutes drive.
| Military Bases | Distance | ||
|---|---|---|---|
| Military Bases | Distance | ||
| Drive: | 36 min | 23.6 mi | |
| Drive: | 39 min | 24.3 mi |
Canopy Glen is 23.6 miles from Fort McPherson, and is convenient to other military bases, including Dobbins Air Force Base.
Property Ratings at Canopy Glen
11/14/24
Verified Renter
This is a pretty easy going and quiet community to live in. Sometimes it takes maintenance a little time to fix things, but overall I have no complaints.
Property Manager at Canopy Glen, Responded To This Review
Thank you for providing feedback about your experience! Our entire staff is committed to providing our residents with excellent service and we always welcome your suggestions on what we can do better. We appreciate your review and are always happy to assist you! - The Canopy Glen Team
11/13/24
Verified Renter
I have gone to the office many times to ask for things to be fixed in my apartment yes they come by but maintenance people only come look at what's wrong but don't fix anything and always tells me the same thing that they will come by the next day but never do.
11/10/24
Verified Renter
Para mí ah Sido bueno y tranquilo vivir aquí , se que tal vez no es un 100% pero si un 80 por lo cual eh recomendado a conopy como un lugar agradable para vivir
Property Manager at Canopy Glen, Responded To This Review
Thank you for recommending our community! We truly appreciate the positive review and always welcome you to share your feedback and suggestions with us. We're happy you're here! - The Canopy Glen Team
11/1/24
Verified Renter
Lived here for a awhile and feel safe. I like the community and its diverse residents and provides activities to interact more with residents and their families.
Property Manager at Canopy Glen, Responded To This Review
Thank you for sharing a review about your experience here at Canopy Glen. We value the positive feedback and love hearing that you've been with us for a while and feel safe in the community. Our staff is here to help if there's anything you need! - The Canopy Glen Team
10/31/24
Verified Renter
I am very pleased with my apartment and I feel that maintenance does a great job I also feel that the assistance manager has been very kind and is always willing to help me.
Property Manager at Canopy Glen, Responded To This Review
Thank you for letting us know that you've had great service from our maintenance and management team! We're here to help and always welcome you to reach out if you need anything at all. Thank you very much for your wonderful 5-star review! - The Canopy Glen Team
8/15/24
Horrible property management company
If you’re in a bind and need to move this is the place they will throw an apartment together real quick but the moment something breaks be prepared to wait for months to get help. I am on my fourth month with no washer , the office does nothing about it and says they’re busy and behind but they do nothing to compensate for them being able to provide you with things included in the lease. The property management company is no better they do nothing to address the matter just awful so set your expectations low if you want to live here.
7/24/24
Verified Renter
While getting maintenence issues resolved is a hit or miss, overall living here has been a positive experience. I am seriously considering renewing my lease one more year.
7/23/24
Verified Renter
I have been here for over a year and don't really have any complaints except for the deck which I don't worry about anymore. It is usually very quiet.
7/5/24
Verified Renter
No one never communicates with the residence. I have had mold in my house twice and they have not removed me from this apartment and I am on dialysis.
Property Manager at Canopy Glen, Responded To This Review
Hello, Due to the nature of your concern, please contact our community manager at your earliest opportunity. Thank you. - The Canopy Glen Team
3/4/24
Can’t wait till this lease is up
The maintenance sucks, property management changes every 1/3 months. Managers don’t care about your living conditions. I’m still trying to get things fixed that should have been fixed since I moved in on 6/3/23. Gates are always broken trash dumpsters are always full with trash just laying around. People park anywhere even blocking walk ways. People leave garbage outside of their apartments for days sometimes even weeks in my building.
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you for your feedback. We're disappointed to read you are not having a great experience in our community. Your review is anonymous and we're not able to reach out to you directly. Please contact our community manager at your earliest opportunity so that we can work together and provide you a better experience. Thank you very much. - The Canopy Glen Team
2/21/24
the maintenance of the apartments is terrible
I have been without air conditioning for a month and without electricity in the kitchen.
Property Manager at Canopy Glen, Responded To This Review
Hello, We apologize for any issues you're experiencing with your AC and electricity. Unfortunately, we are not able to reach out to you or look up your apartment since this review is anonymous. Please do check in with our manager when you have a moment so that we can discuss. Thank you. - The Canopy Glen Team
12/15/23
Problems override potential
I have not had a pleasant experience here. I have yet to get my toilet fix ad I'm being overcharged for my portion on a water bill due to illegal tenants in neighboring units; each unit around me has 3 or more adults and I'm sure they are not listed on the lease. Moreover, the noise above when someone walks becomes unbearable sometimes; sounds like something eating thru the walls or bouncing a brick on the floor. I'm truly unhappy and have documented these experiences with hopes of an early exit.
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you for bringing your concerns to our attention. We're sorry to see you frustrated and for any inconvenience you've experienced. Our goal is to provide a beautiful and safe community for our residents and ensure you love your home. We would like an opportunity to work with you to resolve these issues and provide you with an improved experience. Your review is anonymous so we ask that you please reach out to our community manager when you have a chance. We'll be more than happy to discuss what's going on and find resolution. Thank you. - The Canopy Glen Team
11/6/23
Mismanaged Property
I've not had a showerhead since October 23rd and it's November 3rd. I've made several maintenance requests and the complex just moves my requests to the completed column. It's very much not. I've called and emailed and every time management acts as if it's the first time they've heard of it. There is literally a hole in my bathroom wall right now. They've got money to hire 5-6 leasing office people and the occasional community activity but somehow can't hire a maintenance team. And if the property manager responds to this and my shower isn't fixed, I'll be sure to add that to my next review. And there will be a next one I'm sure.
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you for reaching out and sharing your concerns. We certainly hope this issue has been resolved for you already. We are unable to reach out to you directly as your review anonymous. We understand you are upset and the inconvenience you've endured and we apologize for this. To ensure for the most expeditious response and resolve, please contact our community manager directly. Thank you. - The Canopy Glen Team
9/12/23
CAUTION! BE WARNED DO NOT MOVE HERE
The website and all the photos you see are professional. The complex and apartments look nothing like how they appear online. I was approved for an apartment back in mid July, I paid the administration fee as they gave me 48 hours to do so. The leasing Agent Mayra barely reached out and I had to stay on top of her for the welcome letter a week later. The day of Move in July 21 the apartment was not ready and she was trying to expedite me paying the deposit. When I left to go get the money as they do not take money orders. I did my own walk thru of the apartment. Maintenance was still working on it, there were dust webs with dead daddy long legs and spiders all on the ceiling. Dead bugs in the carpet, so the carpet was not cleaned or replaced after previous tenants. The air condition unit had so much dust, which could only mean it had not been cleaned or service, and who knows how long. The size of the apartment was not what it shows online it was literally super small. Building stairs were nasty, and the landscape was poorly kept. The outside of every building look like it does not get properly cleaned or taken care of by the maintenance. There was a ground man sitting under a tree, and the landscape was horrible. One of the two pools was closed as mentioned in another review. You’re paying for amenities you’re not receiving. There was trash all along the side of the dumpster. I decided to not take the apartment I did not want to feel like I was trapped in a lease staying somewhere I was not comfortable staying. Mayra the leasing agent said I would get my administration fee, returned and is going on two months. I’ve called and contacted the leasing office several times and I still have not received my money. The phones are usually busy. If I do get through the leasing agent is busy I have not received a phone call back from a supervisor or manager as I was told and now it’s been three weeks since I reached out in regards to speaking to someone, I spoke to leave the agent two times and she said that a supervisor will call me and no one has called me. I have emailed her and she still has not responded., however, they are unprofessional. They do nothing in a timely fashion, and they don’t stand by what they say they’re going to do. If you’re looking for a decent apartment affordable, and a nice area with good management and good maintenance this apartment complex is not it.
Property Manager at Canopy Glen, Responded To This Review
Hello Myeesha, We are very disappointed to hear this feedback and we are sorry that we did not meet your expectations. If you are still waiting on a refund of any sort, please reach out to our manager or anyone on our staff. We can certainly look into that and provide a status for you. It does take several weeks to have reimbursements processed through our main office and we appreciate your patience. We look forward to speaking with you. Thank you. - The Canopy Glen Team
7/21/23
Do NOT move here!
I literally moved in yesterday and immediately want to leave. Move in day was horrible. The apartment was not ready when we were told to arrive, full of trash and repairmen/cleaners. When they left, there was still grime and grease everywhere, and several repairs that were not done (loose doorknobs, broken kitchen shelves, and more). There were cobwebs and spiders in the corners of several rooms. Right outside the building was loads of dust, trash, empty beer bottles, cigarette butts and packs, and even vomit on the back stairwell. It was clear they don’t clean this far back in the community at all. We let our leasing agent know all of this and that we were not happy, but she simply deflected blame away from Canopy Glen and told us to put in work orders for the dozens of repairs that should have been done before we arrived. They had more than a month to prepare for this move-in, so I have no idea why it was in such terrible condition. If I hadn’t already paid a ton of money and signed the lease, I would move out immediately and never come back.
Property Manager at Canopy Glen, Responded To This Review
Hello, First and foremost, welcome to the community! Please accept our sincerest apologies for the conditions you described in your review. This is certainly not the welcoming we want to provide to our new residents. We know that moving is difficult and our team works hard to ensure it's easy and seamless for our new residents. We would like every opportunity to make things right for you and provide you with an exceptional experience going forward. Unfortunately, your review is anonymous and we're not able to reach out to you directly. We think it's important that our community manager hear your story and listen to your concerns. Together, we know we can improve your personal experience so that you can enjoy everything our community has to offer. We look forward to hearing from you. Thank you. - The Canopy Glen Team
6/12/23
Would NOT Recommend
Took 5 months from my FIRST initial maintenance request to have my running HOT water spout in my shower to be fixed. All those months I was paying $380+ electric bills with Jackson EMC. Immediately once someone eventually came out to my apartment mid April. The change in my electric was astonishing. Astronomical. With all this mentioned during the 5 months, there was no rush on my request, nor any sign of urgency or apology. Cant keep the same people in the leasing office, cant send an email to all residents to let them know the trash disposal ISNT broken..based on what one of the maintenance people told me one morning. No cameras on the premises, cars getting broken into, hit and runs on cars..having to kill the biggest cockroaches I've ever seen every other day even though I pay a so called “pest control” fee every month even though I've NEVER seen someone spraying for bugs at or near the apt buildings.. no signs of change here..and will NOT be renewing my lease.
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you for your feedback. We're disappointed that we've not meet your expectations and that your experience has been anything but great. As an owner managed community, we have a vested interest to ensure that our community is well maintained at all times and we consistently evaluate our policies and procedures. With the help and feedback from actively involved members of our community, we continuously improve policies and operating procedures to benefit our residents and the community overall. Your review is anonymous and we're unable to reach out to you directly. However, we would like the opportunity to speak with you to listen to any concerns that you may still have and work together to improve your personal experience. Thank you. - The Canopy Glen Team
2/2/23
re-moving in
I visited this complex and was very interested in possibly becoming a resident. I would NEVER RECOMMEND THIS PLACE TO ANYONE...The staff in the office is nice to you until they get what they want and if they don't want you to move in they will state that you do not qualify with your total income which is a bunch of crap. I WILL NOT HAVE ANY OTHER CONTACT WITH THIS OFFICE EVER.
Property Manager at Canopy Glen, Responded To This Review
We're very sorry that your application was not accepted for our community. We would be happy to chat with you and discuss the details with you personally. We're not able to disclose those details publicly, but do want to answer any questions you have on our approval process. We do make every effort to accommodate everyone who wants to join our community and we are very sorry it did not work out for you. Please don't hesitate to reach out to us any time. Thank you for your interest in our property.
1/14/23
I’m big on reviews
This apartment complex have so much potential but it’s like they’re always focused on the wrong things here to make it better, From The outside of the complex to the inside of the apartments a lot of work needs to be done and I don’t see the effort of them making it happen . The outside is always filthy specially in the breezeway and then the trash area , The inside of the apartments could use some renovation specially with the price is going up . Now on to the staff as well , needs improvement because no one ever answers the phone and the office is always full of them , you call an make a complaint and it’s like they say it will get done just to get you off the phone and then they forget to actually note it smh . The best thing here so far is the holiday community events i loved that because it gives people a chance to meet the staff and the neighbors who attend i definitely hope they don’t change that about the place .
Property Manager at Canopy Glen, Responded To This Review
Hello Shanelle, We always appreciate hearing from our residents on how we can improve the community and our services. We're very sorry for any issues you had reaching our team by phone. We do work to keep the property clean and presentable and would be more than happy to address the areas of concern that you've mentioned. If you would like to provide us with details of the specific parts of the property that need extra attention, please check in with us. We can have our maintenance team take care of it. We do appreciate your positive feedback about the community events and look forward to hosting more in the future! Thank you. - The Canopy Glen Team
1/9/23
DO NOT RENT HERE!!
I’ve been living here for just over a year and I can’t wait until my lease is over. From DAY ONE, this place has been infested with roaches and water bugs. They are crawling all over the place. Three months into my stay, someone was shot on the property. Unbelievable!! And I don’t even have any light bulbs in my bedroom! Very cheap build ! Not worth it. The people in the leasing office are horrible as well. Do yourself a favor and find somewhere else to stay
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you for your feedback. We're disappointed that your experience has been anything but great. We would like to reach out to your directly, however, your review is anonymous and we're unable to do so. We certainly would like the opportunity to speak with you and have a chance to improve your overall experience. Should you still have concerns, please reach out to our community manager at your earliest convenience. Thank you. -The Canopy Glen Team
1/7/23
No running water since Dec 24th
No running water in my apartment since Dec 24th. If you’re reading this they still haven’t fixed it. The solution to fixing it is very simple but they don’t care. Using the restroom, showering, laundry, washing dishes is all impossible and will remain impossible for an unknown amount of time because they simply don’t care at all. Begged them every way imaginable to fix it and they won’t do it. I don’t know what to do. I’m paying for hotels and they haven’t mentioned my rent or reimbursement or can even tell me when they will have it fixed. I can barely even get in contact with them. Anyone in Gwinnett County reading this.. please trust me on this.. don’t chance it.. I’m a two year resident being treated this way.. stay away from anything owned by Priderock Capital Management. This is the worst service I’ve ever experienced in my life.
Property Manager at Canopy Glen, Responded To This Review
We want to apologize if you were inconvenienced by a water service disruption. Our staff works as quickly as possible to address any issues of this nature. We would be happy to speak to you in more detail about the cause of the water outage and what we are doing to avoid these types of disruptions in the future. Please don't hesitate to check in with us and/or our manager at any time. Thank you. - The Canopy Glen Team
12/1/22
Great place to live
Great experience moving in here I moved in when it was called Oakbrook I was in P 509 and then they renovated the apartments throughout. The transition to e newly renovated apartment was great.
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you very much for your wonderful review! - The Canopy Glen Team
11/18/22
completely trash complex, DO NOT COME HERE.
the management is honestly just a horrible person who is rude to you through the phone and pretends to care when you’re speaking to her in person. she makes you feel uncomfortable to even approach the office or to even make a complaint to ask for help towards a situation. the amenities of the apartment are complete garbage and have been falling apart and i’ve barley been here for my first year. there is an infestation with roaches and the management always claims she’s making an appointment for pest control to pass by, but they never ever passed by the three times i asked for it. i just give up with this complex and will honestly be referring NOBODY here, and i cannot wait to move out, i already have everything packed up and my lease doesn’t end until 3 months, but i definitely WILL NOT be renewing and will never come back, ever.
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you for your honest feedback about your personal experience. We're devastated to read your review about our wonderful community and on-site team of professionals. It's always our goal to provide a beautiful and safe place for all of our residents to call home. We're sorry that we've not met your expectations. We certainly never had the intention to disappoint you or leave you frustrated about the community you live in. We absolutely would like to improve things for you and have another opportunity to make mends. Should you give us this opportunity, we're confident that we can work together to improve your personal experience and perhaps opinion about Canopy Glen. Thanks again for taking the time to let us know how you feel. - The Canopy Glen Team
10/10/22
THE WORST COMPLEX EVER
From the moment we moved in, there have been issues. You’d think the apartment would have been ready when we moved in. Nope. There was a hole in the ceiling that, shower curtain falling out of the wall, missing light bulbs that you cannot buy in store, you can’t even open the windows. There were ROACHES everywhere the day after we moved in, and it took a month to get pest control to spray, yet there are still bugs! We are still missing light bulbs in half the kitchen and dining room, the shower curtain is falling out of the wall and I can’t even close the curtain, there is no drain plug to take a bath, and it’s been two months since requesting maintenance. It took almost a month to fix the hole in the ceiling that was leaking from the AC. We will not be renewing when the lease is up. This is by far the worst experience I have ever had with an apartment. We’ve only been here two months, and moved out of state 10 hours to this. It’s going to be a very long 10 months of this.
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you for taking the time to share your experience. We're disheartened to read your review and want to do everything we can to rectify any outstanding issues for you. This is by no means our way of welcoming you to the community! Please reach out to our community manager at your earliest convenience. We'll be more than happy to listen to your concerns and work together on making all the necessary improvements in order to meet your expectations. Ultimately, we would like to exceed your expectations and provide you a wonderful place to call home. Thank you for your patience and we look forward to hearing from you soon. - The Canopy Glen Team
6/9/22
ROACH INFESTED
This complex literally has roaches everywhere. I moved into my unit last September and been dealing with roaches ever since ! The office does nothing to help. I’ve contacted the property manager and resident services and my emails or calls will go without any response!! I’ve tried to speak to them to resolve the issue but they don’t want to help they just want our money. We were considering staying here again but if you’re unwilling to help then why should we still give you money. It’s honestly gross to pay all this money but have such a huge bug issue! The apartment itself is nice but the roach problem is annoying. Not to mention the gates ALWAYS open! We had a shooting a month ago and they continue to keep the residents gates open! There is no sense of safety. Why give us gate cards and codes but the gate is open 24/7. They’re enacting parking passes ! but for what when you could’ve just closed the gates! Don’t waste your money or you’ll be dealing with roaches , no safety & rude staff your entire stay!
Property Manager at Canopy Glen, Responded To This Review
Hello, We're very sorry to hear about the challenges you've experienced with pests. We absolutely understand the urgency of having this dealt with and we apologize if you feel our team has not assisted you appropriately. Because this review is anonymous, we aren't able to look into your file and reach out to you personally. We do understand that you have been frustrated with the property manager, however, we will be forwarding your review to them. If you would like to stop by or give us a call, please ask for Tom or Shavon. They will be happy to work with you. We appreciate your feedback and we look forward to resolving any open issues with you right away. Thank you. - The Canopy Glen Team
4/11/22
ROACHMOTEL
Been here for almost 2 years and I will be moving when my lease ends. The amount of roaches in my newly remolded apartment is unheard of. I believe the water heater, stove , and dishwasher all had roaches inside of them when they gave me this apartment. I hate this place and there was a shoot out last night.
Property Manager at Canopy Glen, Responded To This Review
Hello, We take these claims very seriously and would be happy to speak with you to address the issues you've mentioned in your review. We always work with our residents to offer pest control services as needed and would be happy to make arrangements. Because your review is anonymous, we're not able to reach out to you personally or look up your file for any outstanding requests. Please feel free to reach out to the staff in the office directly so that we can discuss next steps and identify a reasonable solution to have this resolved for you as quickly as possible. Thank you! - The Canopy Glen Team
1/31/22
Three year resident not re-signing
I have been living here for three years. If you submit a maintenance request through the portal, it is often ignored. I have had to take screenshots of my requests because a few days later, my request is gone but no one came by to fix my issue. I’ll send the screen shot to the manager via email and only then is something done about it. The trash situation is always terrible. People will just throw trash all around the trash area to where it is overflowing and you can’t even pull in your car to park in the designated spots. The dog park often has a full poop bin. It’ll be overflowing for weeks and there is no where else to put it except on the ground next to the bin. The pools are also not great and often very cloudy with chemicals. Also, we are paying to live in a gated community. The gates have been broken for 6+ months. People would often try and exit through the entrance gate, but the staff did not do anything to try and punish the people that were breaking the rules and cause the gates to break. Instead, we all have to suffer and no longer have the amenity of a gated community. The staff is rude and does not get back to you. We referred someone to live her back in July. There is supposed to be a $250 referral bonus. I have been trying to get the $250 from them since October. It is now almost February so obviously I am frustrated. I called the office and they assured me that the manager would call me back. She did not. I went up to the leasing office on a Friday at 3:00 but the manager had already left. The assistant manager was extremely rude. She talked down to me and basically said that there was nothing she could do. Cannot wait for our lease to be up. We will not be re-signing.
Property Manager at Canopy Glen, Responded To This Review
First and foremost, thank you for having been a long term resident with us. To say that we are disappointed to read your review would be an understatement. We apologize that you felt your needs were not met with regards to maintenance requests, etc. We always want our grounds to be safe and clean for all of our residents to enjoy and we are surprised to hear your claims about the trash and the amenities. We will be looking into your concerns with our team so that we can understand where things went wrong and how we can improve moving forward. We are always open to feedback and we certainly are in the business of offering 5-star service to our community. If you wold like to discuss any of these issues with us in further detail, please don't hesitate to stop by our office. Thank you. - The Canopy Glen Team
1/6/22
Rude staff don’t move here
Don’t move here they have rude assistant manger They never answer the phone or emails They are always always short staff they take forever to fix things If you come in the office they tell you they don’t have time to speak to you and lie and say they will call you or email you back and they never do They property is very nasty trash everywhere around trash cans and every around property Save your time and move somewhere else
Property Manager at Canopy Glen, Responded To This Review
Hello, We are sorry to hear that you had a disappointing experience with our staff. We want to understand how we can improve our service to you and we would be happy to discuss the details behind the incidents you've mentioned. We do apologize if you had trouble reaching our office as we have had an influx of calls. Please know that we want to address any areas of concern around the property. We will work with our maintenance team to identify those areas and address them as quickly as possible. We appreciate your patience as we work through this very busy time. Thank you.
10/4/21
Dissapointed
hello, i have tried multiple times to call/submit tickets in in regards to me not having hot water this has happened multiple times. The last time I went over three days without hot water, every time I have an issue I submit a ticket and it's not reviewed. Today I called early enough to allow them time to get back to me before closing and they still did not reach out. I have even asked per the attached email for them to just tell me what I can do to fix the problem myself. I have tried to call the office and no one answers when I have called private is the only time they will answer but today was not able to get a hold of anyone on the phone so the last email I sent is attached. due to the lack of communication in regards to an issue that is important to me for me to be able to live my life, go to work, go to events, go to church, go out to eat. It is really disappointing to know that they're receiving money for rent and are still not consistent or at least reliable when it comes to issues that our residents are having. it seems to be like this is the only way to get a response, as I see they've responded to several reviews. I don't understand why and I don't believe that there needs to be an excuse for something like a necessity to be covered by maintenance. i've done all I can do on my end, and will probably not re-sign the lease at this community, I have asked them to power wash also the surrounding area due to the roaches the water bugs, and they refuse to even respond or get back to me.I really love the space that I receive because it is an apartment on the bigger side and I love the washer and dryer but I will no longer be considering resigning my lease. The end of it is coming up and I would greatly love to have someone reach out to me in regards to how we can end it sooner because it is that bad thank you have a good night.
Property Manager at Canopy Glen, Responded To This Review
Hi Jenniffer, We appreciate you taking time to share your concerns. We apologize for the delay in responding, we wanted to look into this further prior to responding. We've checked our records and have noted that we've recently sent our maintenance team to your home. We absolutely want you to have everything you need in your home so that you are comfortable. We're hopeful that upon their last visit that any outstanding issues have been resolved. If you're not completely satisfied, by all means please contact our community manager at your earliest opportunity. We're grateful to have you as a member of our community and we appreciate your patience when issues do arise. Our staff is working tirelessly to provide friendly, professional services and a nice place for all of our residents to call home. We're working on many improvement initiatives which includes comprehensive power washing. We're happy to know that you love your home and the space, yet we're disappointed that we've let you down and not met your expectations. We hope to have the opportunity to improve your opinion and provide you an enhanced experience. What makes Canopy Glen so great is all of our wonderful residents and we hope that you'll continue to call our community home. Thank you. - The Canopy Glen Team
3/20/21
Wonderful team and community
Great community and nice apartments. Taking the time to recommend this community and the team that works hard to keep our place nice. They are always there to help and continue to do so. Here 3 years now and it’s a great place to live with no complaints. Thanks
Property Manager at Canopy Glen, Responded To This Review
Thank you for taking the time to share your 5-star review! We sincerely appreciate you being a long term resident with us. Your feedback is very important to our team and we truly appreciate the kind words you've shared about our staff and community. We hope you continue to be a resident with us for many more years to come! Thank you, again. - The Canopy Glen Team
12/23/20
Great place
I have been here one year its very nice and a quiet gated neighborhood. I love it here!
Property Manager at Canopy Glen, Responded To This Review
Hi, Thank you for your 5 star review and for having chosen our community to call home. It makes our day to hear from our residents and to know that you are enjoying your home and the community. If there is anything we can help you with, please don't hesitate to let us know. Thanks again! - The Canopy Glen Team
12/22/20
Canopy Glen review
My favorite staff member is definitely Shaun! She helped me have a smooth transition into my new apartment! I love The gym facility, it reminds me of my gym I go To and workout at! The staff is very nice and I haven’t Had any issues yet since moving in 2 weeks ago.
Property Manager at Canopy Glen, Responded To This Review
Hello, Welcome to the community! Thanks so much for taking the time to give Shaun kudos and for letting us know that you are loving your new home and the community. If there is anything we can do to help you settle in, please don't hesitate to let us know how we can help. Thanks for your 5 stars! - The Canopy Glen Team
12/16/20
Terrible
I currently live here and I cannot express that my lease cannot be over soon enough. The management here is terrible. There are literally raccoons everywhere. In fact, I believe there is one in my walls and the company refuses to do anything about it. Literally, this is a horrible place to live. Neighbors throw garbage all over the streets and they do not put it in the designated compactor. The gates are always open and cars often ram and destroy the gates.
Property Manager at Canopy Glen, Responded To This Review
Hello, We are very sorry to hear that you are disappointed with your experience. Our team strives to maintain a pleasant community for all our residents to call home. We, unfortunately, cannot control the actions of every resident however, we do our best to work with everyone to ensure our property is both safe and clean. We are consistently fixing the front gate, yet it continues to be hit by careless drivers on the property. Additionally, we continue to work with anyone who does not follow our rules regarding the garbage compactor. If at any point you would like to speak to us personally about your concerns, we would be more than happy to chat. Your safety and satisfaction is of the utmost importance to us and we want to turn your experience into a positive one. Please don't hesitate to reach out to us any time. Thank you - The Canopy Glen Team
3/21/20
Magnificent
Just move from France and must say it's quite nice here. Very different but enjoyable. Nice people and made friends with neighbors and is good. Transfer for job and location is close to work and many place to visit and eat. I feel like I'm at a resort, so many good things to do here. So big. My apartament is big, clean and many windows. I like the pets around here, nice to see. I told people at my work about here and they said I pick good place and they hear good things. That's good for me.
Property Manager at Canopy Glen, Responded To This Review
Welcome and thank you so much for choosing our property to call home! We are thrilled to hear that you are enjoying your time in our community. If you ever have any questions about the area, feel free to chat with anyone on our team. We are always here to help and would love to chat with you! Thank you, again! - The Canopy Glen Team
1/25/20
Pesimo pesimo ????
No lo recomiendo pesimo desastroso desde que cambio la administracion todo se daña no reparan a tiempo , en la oficina uns pesima atencion definitivamente estamos totalmente arrepentidos y no le recomiendo a nadie pasar por lo que hemos pasado nosotros que lastima cuando nos mudamos en el 2018 fue excelente pero ahora es completamente desastroso y lo peor mo quieren responder por nada es mas ni conocemos el manager porque siempre pedimos hablar con el y nunca se encuentra .....
Property Manager at Canopy Glen, Responded To This Review
Hola, Lamentamos leer que está frustrado y quiere asegurarle que tenemos toda la intención de ayudarlo y brindarle el mejor servicio posible. Como su revisión es anónima, no podemos buscarlo en nuestro sistema y comunicarnos con usted directamente. Entendemos que puede haber tenido problemas para ponerse en contacto con nuestro equipo de administración. Pedimos disculpas por cualquier error de comunicación. Le recomendamos que pase por nuestra oficina lo antes posible y establezca un horario para discutir sus inquietudes específicas con un gerente. Por supuesto, es importante para nosotros que todo en su hogar funcione y que usted se sienta cómodo dentro de nuestra comunidad. Como comunidad administrada por el propietario, tenemos un interés personal para garantizar que nuestra comunidad esté bien mantenida en todo momento. Esperamos poder hablar con usted y mejorar su experiencia y abordar cualquier inquietud que tenga. Gracias por tu pateince. - The Canopy Glen Team
12/24/19
Bad experience thus far
I moved in in August and for starters, I didn’t get the apartment I was promised which was supposed to be Hampton I got pirkle. The agent tells me a day before I move in that she switched me to the apartment I am at now like what? Why? Things are going okay until I notice the roaches in my apartment- I understand they can come from all over because we don’t leave food out nor are we disgusting people. There was trash being left by neighbors doors and I had to call/ go up to the leasing office several times to complain about that. Not to mention the place where we go to put our trash has been so nasty and bags are scuttled about to where you can’t even reach the door. That happened twice, to which I sent pictures. My dryer has been broken since November 23rd. It’s December 21st and it’s still broken!! I’ve complained about my neighbors above me - stopping, slamming thing, sounds like running, all hours of the day usually beginning at like 6:30-8:30 in the morning. It’s so annoying. What could you be possibly doing in an 700 sq apartment so much to cause so much noise constantly!!!? The solution offered to me was to move for half the price like why should I be inconvenienced because they are loud and why should I have to pay when my experience has been horrible since the beginning?! I can’t wait to be done with this lease because it has been an unpleasant experience since day 1. I can truly say this is the worst place I’ve ever stayed.
Property Manager at Canopy Glen, Responded To This Review
We're very sorry to hear that you're frustrated. We realize that apartment living can be challenging with neighbors and noise, etc. We do our very best to manage these situations by ensuring that all residents abide by the policies outlined in our lease. If at any point, anyone is in violation of these policies, we will take action. If there are still issues with your dryer, please feel free to contact our manager directly and we will ensure that it is handled. In many cases, appliances (specifically washers and dryers) need special parts ordered, which can cause unexpected delays. Additionally, if you are having a pest issue, we ask that you work with us to let us know exactly where the issue is so that we can arrange an appropriate abatement appointment. We appreciate you letting us know about these issues and we invite you to work with our team at anytime so that we can move forward towards solving the problems you've encountered. Thank you - The Canopy Glen Team
12/5/19
One of the worst After new ownership
I have lived in apartments for the last 6+ years and I have to say this has to be one of the worst ones I have lived in. Now that is Glen (New Management, they bought the property in March/beginning of April I believe so 8+ months of ownership) its the worst. Pool was closed most of the year, Gym has been closed. I have put request for things broken in my apartment and it almost always takes a long time to get a response back, one time I waited almost 2 months for them to come out and they only came because I kept submitting them requests to. I have had my AC/Heater unit stop working now 3 times in the last 30 days. I have two little kids at home and having your appt. go up all the way to 85 and have to turn on the AC in the fall to counteract the heater not stopping and now the Heater not working at all where it feels like 55 (currently its 45 outside) is unacceptable. I Get it, Things break but the amount of time it took them the first two times which pushed my Electric bill super high is crazy. There are cats EVERYWHERE that will scratch at your door or constantly make noise at night, Roaches everywhere even as your walking to your car that will make it in your apartment due to all the little holes/openings around the apartment, and the lack of Insulation where half my apartment is normal and the other half is freezing is crazy. Long story short, they will keep saying they are trying to make sure things are better but no movement is done. The gate has now been broken for amount a month, even after its “fixed” it’s broken within a week and stays broken for months at a time. Trash piles up all the time, stairs are falling apart in most buildings,and its just a mess. If you tour the apartments, pay attention to the details besides the “nice” amenities they have, that was all cortland (past management) and after glen bought it it’s just all slowly falling apart. I have spoke to management about my concerns and have called and either they don’t pick up their phone no matter how many times I call and when I go over there they don’t care and almost always have an attitude. Overall besides all the issues that have happened which I know sometimes can’t be controlled, the way management responds and the utter rudeness that we receive every time we get a hold of them is so unprofessional and makes our living experience here more of a nightmare. I honestly can't wait for my lease to be over so I can move out and put this in the past.
Property Manager at Canopy Glen, Responded To This Review
Hello Salvador, We're very sorry to read about all of your frustrations while being a resident with us. Upon taking over the property, there were several amenities (such as one of the pools and the gym) that needed updating and repairs. We realize that not having these available at some points is certainly not ideal, but it was necessary to get them in working order. Additionally, we do have pest abatement in place around the property. If there are specific areas which need attention, please feel free to let us know and we will be happy to address them immediately. We have made several efforts and we continue to work on the issue with the stray cats while being sensitive to both our resident's and the animal's welfare. We appreciate you sharing your overall experience with us and we certainly are disappointed that we've fallen short of your expectations. We want to speak with you personally to gather specific details about the incidents where you experienced unacceptable service from our staff so that we can address these issues to ensure it does not occur in the future. We would also be happy to discuss any open maintenance issues or concerns that you may have so that we can try to make things right for you. We do appreciate you being a resident with us and we look forward to speaking with you soon. Thank you - The Canopy Glen Team
11/27/19
Love this community!
I'm a long time resident and have always loved the community and living here. A new company bought the complex and it has been rough to really be honest. I was pretty upset because I was settled in and enjoying life here. When the new owners took over there were delays in our services and it was challenging. However, not sure what changed but things are really coming around now. Everyone in the office has been super helpful and I'm starting to see great things happen each week. I had a few outstanding problems before they took over and they've fixed everything nice for me. I can be a little more patient now because I know they are making things great again around here and more importantly, they care. It's a beautiful property with nice amenities. My apartment is cute and my neighbors are nice people. Anyway, just wanted to rant a little and also spread a sense of relief that our awesome community is in good hands. Looking forward!
Property Manager at Canopy Glen, Responded To This Review
Thank you so much for your review. We sincerely appreciate all of your honest feedback. We know that transitions and change can be challenging and frustrating and we are so thankful that you stuck it through with us. We really want to make every effort to improve the community and make it a place that all of our residents will be proud to call home. We are always here for you if there is anything we can do to improve or anything we can help with. Thank you so much for being a part of our community! - The Canopy Glen Apartments Team
8/7/19
Terrible Management Change
There are more than enough terrible things I can type in this space, but I’ll keep it brief. Prior management was amazing and I rarely had any issues. Since the change in management, I have seen the worst customer service I have ever seen in my life! Not only that, I have requested several maintenance request that have just gone unresolved. On top of that, I have had an issue of water leakage on 3 separate occasions and I am finally done! I am currently sitting in my living room as water fills my kitchen right now from the ceiling and leaks from my wall and I can do nothing about it until the morning. I am tired of being inconvenienced at this place and will be seeking some kind of release from my lease.
Property Manager at Canopy Glen, Responded To This Review
Hello, We're sorry that you are frustrated with the ownership/management change. We want to assure you that we're aware of all of the necessary improvements that are needed throughout our community. We're working hard to prioritize every resident request while concurrently improving the infrastructure of our buildings. We have every intention to bring this community up to our standards so that we can provide the best living environment possible. As an owner managed community, we have a vested interest to ensure that our community is well maintained at all times. We would be happy to discuss your concerns in person and provide you with a resolution timeline. It's important to us that you are comfortable in your home and we're working diligently to make this happen as soon a possible. We appreciate your patience as we work to make Canopy Glen an exceptional living environment and provide the first class service we're known for. We look forward to talking with you and giving you the peace of mind that we'll soon have these issues corrected and that your experience will improve immensely. Thank you! - Canopy Glen Team
7/17/19
Horrible office staff
I’ve gone In the office trying to lease an apartment 3 different times and none of the times were helpful. They refused to show me any apartments making personal excuses like “I don’t have my car today so I can’t show them to you” & “it’s late and the other person hasn’t gotten back” when I got there on time to see a unit. They told me one time to come back and make an appointment but I never got a response when I selected that option on their website & I know the staff is supposed to reach out to you. When I went back another day, I was supposed to get emailed a list of units available & they never reached out to me. When I asked questions to get an apartment convenient for me they didn’t try to reason, they just said they didn’t have it and didn’t even try to show me options. It’s like they don’t even want you to live here. I really wanted to lease here but after trying so many times. I can only imagine how hard it will be to live here.
Property Manager at Canopy Glen, Responded To This Review
Hello, We're sorry to read about your disappointing experience trying to find a new home in our community. We would love another opportunity to redeem ourselves and introduce you to our manager Jackie who can help answer any questions you have and show you our available homes. Again, our apologies for the treatment you received upon entering our office. By no means an excuse, but we've recently acquired this property and are working very hard to bring it up to our standards. It's our intention that every guest and resident have an exceptional experience interacting with every member of our team. We thank you for your patience and understanding and hope that you'll give us another chance to show you our beautiful community and tell you all about the improvements we're working on. Canopy Glen will be the best in town and we hope that you'll consider our community! Thank you. - Canopy Glen Team
7/1/19
I wish I could give less stars
Update: I read the updated reviews and couldn’t agree more. Please stop telling people to give the office a call—no one answers the phone. 1. The 500 building breezeway is still dirty. 2. The stray cats are out of control. They’re breeding. They’re stray. They are probably carrying an insane amount of fleas. Do you guys want me to call Animal Control on my own? Just tell me honestly so that I can stop asking you guys to maintain your own property. 3. You’ve been “transitioning management” for the last two months. We received letters dated that the transition happened on May 9th. What’s still transitioning and what’s just incompetency? You can’t keep blaming Cortland. 4. Why the added fees to our rent? The letter we received as residents said all terms of our lease would stay the same. The added fees are not the same. I plan to get a lawyer involved, and I plan to have my issues fixed in a timely matter. It’s a shame that I renewed before the company changed over; I would’ve been gone. This place is a rotten apple—beautiful and shiny on the outside, but rotten on the inside. DO. NOT. MOVE. HERE. And don’t bother telling me to call to resolve my issues and make my experience better. You guys don’t answer the phone. Telling me to talk makes you look good on the internet, but residents know the truth. I challenge anyone to call during any open hours of the day and see if they actually talk to a person.
Property Manager at Canopy Glen, Responded To This Review
Hello, We are sorry to hear that you are frustrated and that you’re having trouble reaching our staff. We have been inundated since taking over the property and are working as fast as we can to manage all of the requests that have been received. We do our very best to work with all of our residents to address and prioritize any issues they may be experiencing. While we can appreciate that it is July 3rd and we took the property over May 9th, a great deal is involved when transitioning a property of this size. There are a total of 684 units in our community and we are doing our very best to make the most critical updates and repairs to ensure that the building is a safe place for everyone. These repairs and updates, unfortunately, cannot just happen overnight. We realize that transitions and changes for residents can be a challenge and we certainly are not pointing fingers or blaming the previous owners. We are taking all of the resident feedback into account and passing it along to our management team. We have noted your issue regarding cats and dirty breezeway. We’re not able to contact you personally because we don’t have access to your information via this review. We appreciate your feedback. Thank you. - Canopy Glen Team
6/10/19
Please Beware
I was a happy resident up until the recent change in management. I have a horrible roach problem in my unit. I have asked the leasing office to have pest control return and spray my unit again. However, I am being told that they will place me on the list to have it done in 2 weeks because pest control is done every other week. In the meantime, I have roaches in my shoes, sinks, bathtub, kitchen, and even crawling on my headboard. I am willing to pay, out of pocket, for a pest control company to come in because the issue is so bad, however, I am being told that it has to be approved by management. When I try to call the leasing office to see if the manager is in, no one answers. So, if you plan to move here, think twice.
Property Manager at Canopy Glen, Responded To This Review
We are sorry to see that you are currently unhappy with our management team. We want to assure you, that we take pride in being able to work with our residents and any issues they may be facing. We want to be sure that you have a comfortable place to call home, and that we can get your experience back on track. Please come by our office and speak with us directly when you are able. Thank you. - The Team at Canopy Glen
5/2/19
Horrible
The staff is rude and inconsiderate. Christina is the absolute rudest person out of all of them. Every time you go into the office they act as if it is a problem and then rush you out of the office as if were bothering them. I thought it was your job to handle residents??? And dont get me started on the service requests that they cancel without your permission and then when you asked them why they did it, they say they dont know. They dont take accountability for anything! I have lived here for 3 years and they just keep getting worse. My advice to you guys is simple, fire christina.
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you for sharing your thoughts with us. We're sorry that your living experience has been on the negative side. Please accept our apologies for the unfavorable experience in trying to communicate with the leasing staff. We appreciate your honest feedback. We are hoping that we can regain your faith in our apartments and team here. If it?s okay with you, I would love to have the chance to speak with you in person and work on correcting your experience. I invite you to contact me at 770.381.9050. I will be in the office next week Monday- Thursday from 10:00am ? 5:30pm. Taundra Scarlett, Community Manager
3/18/19
Canopy is a... (Verified Renter)
Canopy is a great place to stay and family oriented..only problem is it has no car washing bay for residents..
Property Manager at Canopy Glen, Responded To This Review
Thank you for your feedback and for your 4 star review!
3/14/19
Great Staff. Any... (Verified Renter)
Great Staff. Any mainteanance requests were handled within a day or 2 and follow-ups were completed to ensure all was addressed. Great place to live. Great place to call home. Very peaceful.
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you very much for your 5 star review!
3/14/19
I would like... (Verified Renter)
I would like the option to pay with a money order at the leasing office. Also residents who renew should get something new replaced in their apartment. Lastly have the option to either have the apartment washer ans dryer or use your own.
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you very much for your feedback and for your 3 star rating! As you may or may not know, we recently acquired this property and are looking forward to make it the best in Norcross! As an owner managed community, we have a vested interest to ensure that our community is well maintained at all times and consistently evaluate our policies and procedures. With the help and feedback form actively involved members of our community, we'll naturally adjust several of our policies and operating procedures to benefit our residents in the next few months. Thank you! - Canopy Glen Team
3/10/19
The price of... (Verified Renter)
The price of this community is outrageous. The upgrades are nice but not worth the price. The water bills are extremely and unreasonably high for 1 person. The bathroom is too small, there is no screen for the patio, the bedroom is extremely drafty in the winter. The closets have no lighting so it is really hard to see. Theres no garbage disposal in the kitchen. People are always on the grounds knocking on my door soliciting or leaving menus or business cards. I am considerably upset with signing a lease here. The amount Im paying with everything added on I might as well have lived in Buckhead. I have to put in so many maintenance requests within my 4 months of living here. Its a disaster and I cannot wait to move.
Property Manager at Canopy Glen, Responded To This Review
Hello, We're sorry to read that you are frustrated and not content living in our community. As you may or may not know, we recently acquired this property and want to complete all the necessary changes to make Canopy Glen best in class apartment living! We would like to do everything we can to ensure that you are happy living here and invite you to our office at your earliest convenience. We would like to better understand your concerns and see what we're able to do to make things better for you. Please ask for the manager and we'll be happy to resolve all of your concerns that we're able to. It's very important to us that you are comfortable and happy to call Canopy Glen home. We look forward to hearing from you. Thanks again! - Canopy Glen Team
3/1/19
So far this... (Verified Renter)
So far this is the best place I have live before in the past years.
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you very much for your 5 star review!
2/17/19
It's been a... (Verified Renter)
It's been a great experience! I'd image that other Canopy sites are just as great. Every day and every night, I feel comfortable and at peace. Thanks, team!
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you very much for your 5 star review!
1/31/19
Newly renovated apartments... (Verified Renter)
Newly renovated apartments & amenities in a safe quiet community for a great price.
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you very much for your 5 star review!
1/26/19
I love living... (Verified Renter)
I love living in this community. Dogs friendly. Outside areas clean all the times. Staff very fr?o. I have no reason. To move out of this community.
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you very much for your 5 star review!
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Which floor plans are available, and what are the price ranges?
Canopy Glen has one to three bedrooms with rent ranges from $1,160/mo. to $1,970/mo.
Can I see a model or tour Canopy Glen?
Yes, to view the floor plan in person, please schedule a personal tour.
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1635 Pirkle Rd
Norcross, GA 30093