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Monthly Rent
$1,110 - $1,970
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Bedrooms
1 - 3 bd
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Bathrooms
1 - 2 ba
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Square Feet
670 - 1,250 sq ft
Located in the top-rated Gwinnett County school system, our community offers a world of opportunity - right in the heart of Norcross. Designer features like granite countertops and modern conveniences like in-home washer and dryer sets will make you proud to call any of our one, two, and three-bedroom apartments home. Convenience to major employers like Primerica and Kaiser Permanente makes your everyday commute a breeze. Come visit us today!
Pricing & Floor Plans
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Unit H0902price $1,160square feet 722availibility Now
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Unit H0616price $1,160square feet 722availibility Now
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Unit H0419price $1,160square feet 722availibility Now
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Unit P1710price $1,200square feet 760availibility Now
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Unit P2018price $1,200square feet 760availibility Now
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Unit P1609price $1,200square feet 760availibility May 7
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Unit P0708price $1,110square feet 670availibility May 25
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Unit P1515price $1,110square feet 670availibility May 25
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Unit P0409price $1,110square feet 670availibility May 27
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Unit H0821price $1,410square feet 916availibility Now
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Unit H0810price $1,410square feet 916availibility Now
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Unit H0822price $1,350square feet 916availibility Apr 29
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Unit H1204price $1,425square feet 1,024availibility Now
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Unit P1001price $1,425square feet 1,024availibility Jun 8
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Unit H0911price $1,600square feet 1,036availibility Now
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Unit H0914price $1,600square feet 1,036availibility Now
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Unit H0922price $1,600square feet 1,036availibility Now
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Unit P1802price $1,890square feet 1,232availibility Now
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Unit P0404price $1,890square feet 1,232availibility Jun 7
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Unit H1205price $1,970square feet 1,250availibility Now
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Unit H1324price $1,970square feet 1,250availibility Apr 28
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Unit H0902price $1,160square feet 722availibility Now
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Unit H0616price $1,160square feet 722availibility Now
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Unit H0419price $1,160square feet 722availibility Now
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Unit P1710price $1,200square feet 760availibility Now
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Unit P2018price $1,200square feet 760availibility Now
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Unit P1609price $1,200square feet 760availibility May 7
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Unit P0708price $1,110square feet 670availibility May 25
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Unit P1515price $1,110square feet 670availibility May 25
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Unit P0409price $1,110square feet 670availibility May 27
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Unit H0821price $1,410square feet 916availibility Now
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Unit H0810price $1,410square feet 916availibility Now
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Unit H0822price $1,350square feet 916availibility Apr 29
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Unit H1204price $1,425square feet 1,024availibility Now
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Unit P1001price $1,425square feet 1,024availibility Jun 8
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Unit H0911price $1,600square feet 1,036availibility Now
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Unit H0914price $1,600square feet 1,036availibility Now
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Unit H0922price $1,600square feet 1,036availibility Now
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Unit P1802price $1,890square feet 1,232availibility Now
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Unit P0404price $1,890square feet 1,232availibility Jun 7
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Unit H1205price $1,970square feet 1,250availibility Now
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Unit H1324price $1,970square feet 1,250availibility Apr 28
About Canopy Glen
Located in the top-rated Gwinnett County school system, our community offers a world of opportunity - right in the heart of Norcross. Designer features like granite countertops and modern conveniences like in-home washer and dryer sets will make you proud to call any of our one, two, and three-bedroom apartments home. Convenience to major employers like Primerica and Kaiser Permanente makes your everyday commute a breeze. Come visit us today!
Canopy Glen is an apartment community located in Gwinnett County and the 30093 ZIP Code. This area is served by the Gwinnett County attendance zone.
Unique Features
- Air Conditioner
- Modern Lighting
- RealPage ® Deposit Insurance
- Wood Style Flooring
- Efficient Appliances
- Pet Park with Agility Equipment
- Bilingual Staff
- Full Size Washer/Dryer Included
- Undermount Sinks
- Designer Hardware
- Modern Cabinetry
- Resident Rewards Program
- BBQ/Picnic Areas
- Flex Rent
- In Top Rated Gwinnett County School District
- Off Street Parking
- Nine Foot Ceilings*
- Tile Backsplash
- Ceiling Fan
- Patio/Balcony
Community Amenities
Pool
Fitness Center
Playground
Clubhouse
- Maintenance on site
- Health Club Discount
- Clubhouse
- Walk-Up
- Fitness Center
- Pool
- Playground
- Gated
- Sundeck
- Grill
- Picnic Area
Apartment Features
Air Conditioning
Dishwasher
Walk-In Closets
Granite Countertops
- Air Conditioning
- Ceiling Fans
- Smoke Free
- Dishwasher
- Granite Countertops
- Microwave
- Walk-In Closets
- Balcony
- Patio
Fees and Policies
The fees below are based on community-supplied data and may exclude additional fees and utilities.
- One-Time Move-In Fees
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Administrative Fee$200
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Application Fee$100
- Dogs Allowed
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Monthly pet rent$15
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One time Fee$300
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Pet deposit$0
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Pet Limit2
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Restrictions:Aggressive breeds are restricted. Restricted Breeds include but are not limited to: Rottweiler, Chow, Presa Carnario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordsire Bull Terrier, or Bull Terrier).
- Cats Allowed
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Monthly pet rent$15
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One time Fee$300
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Pet deposit$0
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Pet Limit2
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Restrictions:Aggressive breeds are restricted. Restricted Breeds include but are not limited to: Rottweiler, Chow, Presa Carnario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordsire Bull Terrier, or Bull Terrier).
- Parking
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Surface Lot--
Details
Lease Options
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7, 8, 9, 10, 11, 12, 13
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Short term lease
Property Information
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Built in 1986
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684 units/3 stories
- Maintenance on site
- Health Club Discount
- Clubhouse
- Walk-Up
- Gated
- Sundeck
- Grill
- Picnic Area
- Fitness Center
- Pool
- Playground
- Air Conditioner
- Modern Lighting
- RealPage ® Deposit Insurance
- Wood Style Flooring
- Efficient Appliances
- Pet Park with Agility Equipment
- Bilingual Staff
- Full Size Washer/Dryer Included
- Undermount Sinks
- Designer Hardware
- Modern Cabinetry
- Resident Rewards Program
- BBQ/Picnic Areas
- Flex Rent
- In Top Rated Gwinnett County School District
- Off Street Parking
- Nine Foot Ceilings*
- Tile Backsplash
- Ceiling Fan
- Patio/Balcony
- Air Conditioning
- Ceiling Fans
- Smoke Free
- Dishwasher
- Granite Countertops
- Microwave
- Walk-In Closets
- Balcony
- Patio
Monday | 8:30am - 5:30pm |
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Tuesday | 8:30am - 5:30pm |
Wednesday | 8:30am - 5:30pm |
Thursday | 8:30am - 5:30pm |
Friday | 8:30am - 5:30pm |
Saturday | 10am - 5pm |
Sunday | Closed |
Norcross is a small suburban community located about 30 minutes northeast of downtown Atlanta. Three of the region’s major thoroughfares (Interstate 85, Buford Highway, and Peachtree Industrial Boulevard) connect Norcross to Atlanta proper, giving folks easy access to the larger city for work or leisure. While mainly residential, Norcross does feature an attractive downtown area filled with unique shops and eateries, and residents enjoy prime access to the international restaurants and grocery stores along Buford Highway.
The city bills itself as “a place to imagine,” and the environment is certainly conducive to creativity: Between the libraries, the art centers, the concerts at Thrasher Park, and the stage productions of the local theater company, it’s a great atmosphere for folks who appreciate stimulating culture in a low-key setting.
Learn more about living in NorcrossColleges & Universities | Distance | ||
---|---|---|---|
Colleges & Universities | Distance | ||
Drive: | 16 min | 10.1 mi | |
Drive: | 18 min | 10.2 mi | |
Drive: | 19 min | 10.7 mi | |
Drive: | 22 min | 12.1 mi |

View GreatSchools Rating Methodology
Transportation options available in Norcross include Doraville, located 6.9 miles from Canopy Glen. Canopy Glen is near Hartsfield - Jackson Atlanta International, located 28.6 miles or 41 minutes away.
Transit / Subway | Distance | ||
---|---|---|---|
Transit / Subway | Distance | ||
|
Drive: | 13 min | 6.9 mi |
|
Drive: | 15 min | 8.7 mi |
|
Drive: | 17 min | 11.0 mi |
|
Drive: | 19 min | 11.9 mi |
|
Drive: | 20 min | 12.6 mi |
Commuter Rail | Distance | ||
---|---|---|---|
Commuter Rail | Distance | ||
|
Drive: | 23 min | 15.9 mi |
|
Drive: | 43 min | 35.8 mi |
Airports | Distance | ||
---|---|---|---|
Airports | Distance | ||
Hartsfield - Jackson Atlanta International
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Drive: | 41 min | 28.6 mi |
Time and distance from Canopy Glen.
Shopping Centers | Distance | ||
---|---|---|---|
Shopping Centers | Distance | ||
Walk: | 14 min | 0.7 mi | |
Drive: | 4 min | 1.4 mi | |
Drive: | 4 min | 1.6 mi |
Parks and Recreation | Distance | ||
---|---|---|---|
Parks and Recreation | Distance | ||
Graves Park
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Drive: | 6 min | 2.8 mi |
Lucky Shoals Park
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Drive: | 8 min | 3.7 mi |
Best Friend Park
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Drive: | 8 min | 3.7 mi |
Lions Club Park
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Drive: | 10 min | 3.8 mi |
Pinckneyville Park
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Drive: | 14 min | 7.0 mi |
Hospitals | Distance | ||
---|---|---|---|
Hospitals | Distance | ||
Drive: | 15 min | 9.0 mi | |
Drive: | 19 min | 11.9 mi | |
Drive: | 20 min | 13.2 mi |
Military Bases | Distance | ||
---|---|---|---|
Military Bases | Distance | ||
Drive: | 36 min | 23.6 mi | |
Drive: | 39 min | 24.3 mi |
Property Ratings at Canopy Glen
Just moved in a couple days ago and it seems to be a friendly neighborhood. The other residents for the majority greet you with a smile. The trash however can get overfilled which isn’t so pleasant but understandable.
The staff is great. They are all friendly, helpful and very welcoming. It’s very quiet and peaceful and I love that. My neighbors are nice and even helped me take my things in.
Property Manager at Canopy Glen, Responded To This Review
Thank you for the amazing feedback! We are so glad our staff has done a great job in helping you feel at home in the community. We're happy you're here and so glad you've enjoyed the peace and quiet and wonderful neighbors! - The Canopy Glen Team
En el corto tiempo que he estado aquí, la experiencia ha sido gratificante, me encanta la comunidad ya que es muy tranquila , solo faltan algunos mantenimientos al apartamento y eso es todo .
Property Manager at Canopy Glen, Responded To This Review
Thank you for sharing a review about your experience here at Canopy Glen! We are very happy that it's been pleasant and that you've found the community to be nice and peaceful. If you have any outstanding repairs that you're waiting on, feel free to check in with us any time and we can provide an update. Thank you, again! - The Canopy Glen Team
It’s a quiet neighborhood for the most part, everyone stays to themselves in the community. It’s also very convenient to get to most places.
Property Manager at Canopy Glen, Responded To This Review
Thank you for taking the time to share a review about your experience at Canopy Glen. If there is anything our staff can do to assist you or if you ever have suggestions for us, don't hesitate to reach out! - The Canopy Glen Team
Best company I’ve ever lived in! The staff is amazing Vanessa is the best rosy is so sweet and Kat is so knowledgeable! And Robin the property manager is the best I’ve seen at this property I applied years ago horrible management staff but now there so amazing!
Property Manager at Canopy Glen, Responded To This Review
Wow, thank you for taking the time to acknowledge our wonderful staff! We appreciate the amazing feedback and we can assure you that we are all excited to make this community the best. If you need anything or ever have questions, don't hesitate to let us know. We are here for you any time! - The Canopy Glen Team
Great move in special I like that washer and dryers come with the unit I like that there is a gym I like that its a gated community I like that there is a pool
Property Manager at Canopy Glen, Responded To This Review
Thank you for sharing all of the things you love about calling Canopy Glen home! We appreciate the positive feedback and 4-stars! - The Canopy Glen Team
It’s very unorganized. I transferred and it was problems from the beginning. I was promised several apartments before the one I moved in. Been in my place over a month and still no mailbox keys. I also had problems with missing payments. Kat was the most helpful…
Property Manager at Canopy Glen, Responded To This Review
We are very sorry that you've run into these issues. Kat or anyone on the team will be more than happy to help you with the mailbox keys or anything else you need. We look forward to working with you to get everything resolved and turn your experience around. Thank you. - The Canopy Glen Team
It's a great community and very understanding and helpful staff I was in eviction and had enough time to get out of it the amenities are plentiful and the pool/gym is very nice
Property Manager at Canopy Glen, Responded To This Review
Thank you for your 5-star review and great feedback about our community! We're thrilled that you've enjoyed your time here. If there's anything our staff can assist with, please know it's our pleasure to help! - The Canopy Glen Team
This community is really like Home. Everyone is super helpful. They really do care about their residents. The office really does enjoy everyone. I have the best experiences when I go in there to express any concern. Kevin and Angel are the best. Thank you
Property Manager at Canopy Glen, Responded To This Review
We couldn't be happier to hear your feedback and know that you feel right at home here at Canopy Glen! Our staff is 100% committed to making sure we provide you with the best service and a great community. Thank you for all of the amazing feedback about our staff, we truly appreciate it! - The Canopy Glen Team
Love the location of my unit. The complex is near restaurants, grocery stores and gas stations, very convenient. Needs a bit help with roaches, maintenance and answering their phones, but good overall..
Property Manager at Canopy Glen, Responded To This Review
It's great that you're loving the location of your apartment and all of the the local businesses in the area! We do apologize if you've had an ongoing issue with pests or with reaching our staff. We have been hard at work making improvements around the community and would be more than happy to chat and discuss any concerns or feedback you might have. We're here to help and look forward to speaking with you! - The Canopy Glen Team
Llevo más de un año viviendo aquí todo muy tranquilo, las instalaciones del complet están muy bien, estamos felices de poder seguir viviendo aquí gracias
Property Manager at Canopy Glen, Responded To This Review
Hello Jesus, Thank you for such a nice review! We are so happy that you and your family are enjoying the community. We're also excited that you've had a chance to participate in our events and activities! If you ever need assistance or have feedback you'd like to share, don't hesitate to let us know. Thank you, again! - The Canopy Glen Team
Canopy Glen is a nice place to live. I live here over a year and with no problems I will refer anybody to come and get apartment thank you all so much for everything you're the best
Property Manager at Canopy Glen, Responded To This Review
Thank you for your referrals! We absolutely love hearing how much you're enjoying living in this apartment community. We are working hard to make Canopy Glen the best it can be and appreciate all of the wonderful feedback! - The Canopy Glen Team
Lugar tranquilo, espacioso para nuestros hijos, tienen oportunidades de compartir y muchas actividades para los residentes en todas las fechas del año .
Property Manager at Canopy Glen, Responded To This Review
Thank you for such a nice review! We are so happy that you and your family are enjoying the community. We're also excited that you've had a chance to participate in our events and activities! If you ever need assistance or have feedback you'd like to share, don't hesitate to let us know. Thank you, again! - The Canopy Glen Team
I've been here for 3 months and everything seems OK. Nice quite neighbors and the staff is great. I haven't had any problems or maintenance issues.
Property Manager at Canopy Glen, Responded To This Review
We are so pleased that everything has gone smoothly for you over the last few months! If there's anything our staff can do for you, don't hesitate to ask any time. Thank you for the wonderful review! - The Canopy Glen Team
The Staff is slow to respond and the lease office is understaffed. There's often no answer when yiu call and no reply back when you leave a message.
Property Manager at Canopy Glen, Responded To This Review
Hello Mia, We apologize if you feel the service from our staff has missed the mark in any way. We can assure you that the team is working hard to make improvements around the property and to the service we provide our residents. If you would like to speak with our manager about your specific concerns, please know that we welcome you any time. We look forward to improving your experience. Thank you. - The Canopy Glen Team
La verdad es que es un lugar muy agradable la atención de la administración es excelente, lo impecable de cada apartamento desde que entras hasta llegar a tu hogar
Property Manager at Canopy Glen, Responded To This Review
Thank you for the great review! We always value feedback from our residents and we love hearing that you're happy with your apartment, the community and the service from our staff members. It's our goal that you have a 5-star experience and we are thrilled that's been the case. Thanks, again! - The Canopy Glen Team
Unlimited access to any visitor We receive timely attention to any maintenance requirement By mistake, members of the administration took the correspondence out of our mailbox, which is worrying since important documents sometimes arrive there.
Property Manager at Canopy Glen, Responded To This Review
We would be happy to speak with you about your mailbox concerns. We apologize if anything was inadvertently removed by our staff. Please feel free to check in with us so we can clear up any confusion and ensure we don't have any incidents moving forward. Thank you. - The Canopy Glen Team
I have been living here for a year. I like living here. It is very quiet. The maintenance service is fast, especially when you have an emergency. The people in the office are very friendly. So far I have nothing bad to say. I just wish there was a little more lighting in the parking lots, since it is very dark at night.
Property Manager at Canopy Glen, Responded To This Review
Thank you for sharing such a great review about your time at Canopy Glen! We value your feedback about the staff and community and want you to love being a resident here. Our management is working on addressing the lighting throughout the property and we appreciate your concern. We always welcome you to check in with us any time you see areas that need attention. Thank you, again! - The Canopy Glen Team
Hemos presentado algunos problemas en los apartamentos como es normal,pero también hemos tenido respuesta y solución. Agradecidos por sus esfuerzos,el personal muy profesional.
Property Manager at Canopy Glen, Responded To This Review
We appreciate the wonderful review! Our team is always happy to help with any maintenance issues or concerns of any type. It's our goal that you love calling Canopy Glen home. Thank you for your 4-stars! - The Canopy Glen Team
This is a pretty easy going and quiet community to live in. Sometimes it takes maintenance a little time to fix things, but overall I have no complaints.
Property Manager at Canopy Glen, Responded To This Review
Thank you for providing feedback about your experience! Our entire staff is committed to providing our residents with excellent service and we always welcome your suggestions on what we can do better. We appreciate your review and are always happy to assist you! - The Canopy Glen Team
I have gone to the office many times to ask for things to be fixed in my apartment yes they come by but maintenance people only come look at what's wrong but don't fix anything and always tells me the same thing that they will come by the next day but never do.
Para mí ah Sido bueno y tranquilo vivir aquí , se que tal vez no es un 100% pero si un 80 por lo cual eh recomendado a conopy como un lugar agradable para vivir
Property Manager at Canopy Glen, Responded To This Review
Thank you for recommending our community! We truly appreciate the positive review and always welcome you to share your feedback and suggestions with us. We're happy you're here! - The Canopy Glen Team
Lived here for a awhile and feel safe. I like the community and its diverse residents and provides activities to interact more with residents and their families.
Property Manager at Canopy Glen, Responded To This Review
Thank you for sharing a review about your experience here at Canopy Glen. We value the positive feedback and love hearing that you've been with us for a while and feel safe in the community. Our staff is here to help if there's anything you need! - The Canopy Glen Team
I am very pleased with my apartment and I feel that maintenance does a great job I also feel that the assistance manager has been very kind and is always willing to help me.
Property Manager at Canopy Glen, Responded To This Review
Thank you for letting us know that you've had great service from our maintenance and management team! We're here to help and always welcome you to reach out if you need anything at all. Thank you very much for your wonderful 5-star review! - The Canopy Glen Team
If you’re in a bind and need to move this is the place they will throw an apartment together real quick but the moment something breaks be prepared to wait for months to get help. I am on my fourth month with no washer , the office does nothing about it and says they’re busy and behind but they do nothing to compensate for them being able to provide you with things included in the lease. The property management company is no better they do nothing to address the matter just awful so set your expectations low if you want to live here.
While getting maintenence issues resolved is a hit or miss, overall living here has been a positive experience. I am seriously considering renewing my lease one more year.
I have been here for over a year and don't really have any complaints except for the deck which I don't worry about anymore. It is usually very quiet.
No one never communicates with the residence. I have had mold in my house twice and they have not removed me from this apartment and I am on dialysis.
Property Manager at Canopy Glen, Responded To This Review
Hello, Due to the nature of your concern, please contact our community manager at your earliest opportunity. Thank you. - The Canopy Glen Team
The maintenance sucks, property management changes every 1/3 months. Managers don’t care about your living conditions. I’m still trying to get things fixed that should have been fixed since I moved in on 6/3/23. Gates are always broken trash dumpsters are always full with trash just laying around. People park anywhere even blocking walk ways. People leave garbage outside of their apartments for days sometimes even weeks in my building.
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you for your feedback. We're disappointed to read you are not having a great experience in our community. Your review is anonymous and we're not able to reach out to you directly. Please contact our community manager at your earliest opportunity so that we can work together and provide you a better experience. Thank you very much. - The Canopy Glen Team
I have been without air conditioning for a month and without electricity in the kitchen.
Property Manager at Canopy Glen, Responded To This Review
Hello, We apologize for any issues you're experiencing with your AC and electricity. Unfortunately, we are not able to reach out to you or look up your apartment since this review is anonymous. Please do check in with our manager when you have a moment so that we can discuss. Thank you. - The Canopy Glen Team
I have not had a pleasant experience here. I have yet to get my toilet fix ad I'm being overcharged for my portion on a water bill due to illegal tenants in neighboring units; each unit around me has 3 or more adults and I'm sure they are not listed on the lease. Moreover, the noise above when someone walks becomes unbearable sometimes; sounds like something eating thru the walls or bouncing a brick on the floor. I'm truly unhappy and have documented these experiences with hopes of an early exit.
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you for bringing your concerns to our attention. We're sorry to see you frustrated and for any inconvenience you've experienced. Our goal is to provide a beautiful and safe community for our residents and ensure you love your home. We would like an opportunity to work with you to resolve these issues and provide you with an improved experience. Your review is anonymous so we ask that you please reach out to our community manager when you have a chance. We'll be more than happy to discuss what's going on and find resolution. Thank you. - The Canopy Glen Team
I've not had a showerhead since October 23rd and it's November 3rd. I've made several maintenance requests and the complex just moves my requests to the completed column. It's very much not. I've called and emailed and every time management acts as if it's the first time they've heard of it. There is literally a hole in my bathroom wall right now. They've got money to hire 5-6 leasing office people and the occasional community activity but somehow can't hire a maintenance team. And if the property manager responds to this and my shower isn't fixed, I'll be sure to add that to my next review. And there will be a next one I'm sure.
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you for reaching out and sharing your concerns. We certainly hope this issue has been resolved for you already. We are unable to reach out to you directly as your review anonymous. We understand you are upset and the inconvenience you've endured and we apologize for this. To ensure for the most expeditious response and resolve, please contact our community manager directly. Thank you. - The Canopy Glen Team
The website and all the photos you see are professional. The complex and apartments look nothing like how they appear online. I was approved for an apartment back in mid July, I paid the administration fee as they gave me 48 hours to do so. The leasing Agent Mayra barely reached out and I had to stay on top of her for the welcome letter a week later. The day of Move in July 21 the apartment was not ready and she was trying to expedite me paying the deposit. When I left to go get the money as they do not take money orders. I did my own walk thru of the apartment. Maintenance was still working on it, there were dust webs with dead daddy long legs and spiders all on the ceiling. Dead bugs in the carpet, so the carpet was not cleaned or replaced after previous tenants. The air condition unit had so much dust, which could only mean it had not been cleaned or service, and who knows how long. The size of the apartment was not what it shows online it was literally super small. Building stairs were nasty, and the landscape was poorly kept. The outside of every building look like it does not get properly cleaned or taken care of by the maintenance. There was a ground man sitting under a tree, and the landscape was horrible. One of the two pools was closed as mentioned in another review. You’re paying for amenities you’re not receiving. There was trash all along the side of the dumpster. I decided to not take the apartment I did not want to feel like I was trapped in a lease staying somewhere I was not comfortable staying. Mayra the leasing agent said I would get my administration fee, returned and is going on two months. I’ve called and contacted the leasing office several times and I still have not received my money. The phones are usually busy. If I do get through the leasing agent is busy I have not received a phone call back from a supervisor or manager as I was told and now it’s been three weeks since I reached out in regards to speaking to someone, I spoke to leave the agent two times and she said that a supervisor will call me and no one has called me. I have emailed her and she still has not responded., however, they are unprofessional. They do nothing in a timely fashion, and they don’t stand by what they say they’re going to do. If you’re looking for a decent apartment affordable, and a nice area with good management and good maintenance this apartment complex is not it.
Property Manager at Canopy Glen, Responded To This Review
Hello Myeesha, We are very disappointed to hear this feedback and we are sorry that we did not meet your expectations. If you are still waiting on a refund of any sort, please reach out to our manager or anyone on our staff. We can certainly look into that and provide a status for you. It does take several weeks to have reimbursements processed through our main office and we appreciate your patience. We look forward to speaking with you. Thank you. - The Canopy Glen Team
I literally moved in yesterday and immediately want to leave. Move in day was horrible. The apartment was not ready when we were told to arrive, full of trash and repairmen/cleaners. When they left, there was still grime and grease everywhere, and several repairs that were not done (loose doorknobs, broken kitchen shelves, and more). There were cobwebs and spiders in the corners of several rooms. Right outside the building was loads of dust, trash, empty beer bottles, cigarette butts and packs, and even vomit on the back stairwell. It was clear they don’t clean this far back in the community at all. We let our leasing agent know all of this and that we were not happy, but she simply deflected blame away from Canopy Glen and told us to put in work orders for the dozens of repairs that should have been done before we arrived. They had more than a month to prepare for this move-in, so I have no idea why it was in such terrible condition. If I hadn’t already paid a ton of money and signed the lease, I would move out immediately and never come back.
Property Manager at Canopy Glen, Responded To This Review
Hello, First and foremost, welcome to the community! Please accept our sincerest apologies for the conditions you described in your review. This is certainly not the welcoming we want to provide to our new residents. We know that moving is difficult and our team works hard to ensure it's easy and seamless for our new residents. We would like every opportunity to make things right for you and provide you with an exceptional experience going forward. Unfortunately, your review is anonymous and we're not able to reach out to you directly. We think it's important that our community manager hear your story and listen to your concerns. Together, we know we can improve your personal experience so that you can enjoy everything our community has to offer. We look forward to hearing from you. Thank you. - The Canopy Glen Team
Took 5 months from my FIRST initial maintenance request to have my running HOT water spout in my shower to be fixed. All those months I was paying $380+ electric bills with Jackson EMC. Immediately once someone eventually came out to my apartment mid April. The change in my electric was astonishing. Astronomical. With all this mentioned during the 5 months, there was no rush on my request, nor any sign of urgency or apology. Cant keep the same people in the leasing office, cant send an email to all residents to let them know the trash disposal ISNT broken..based on what one of the maintenance people told me one morning. No cameras on the premises, cars getting broken into, hit and runs on cars..having to kill the biggest cockroaches I've ever seen every other day even though I pay a so called “pest control” fee every month even though I've NEVER seen someone spraying for bugs at or near the apt buildings.. no signs of change here..and will NOT be renewing my lease.
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you for your feedback. We're disappointed that we've not meet your expectations and that your experience has been anything but great. As an owner managed community, we have a vested interest to ensure that our community is well maintained at all times and we consistently evaluate our policies and procedures. With the help and feedback from actively involved members of our community, we continuously improve policies and operating procedures to benefit our residents and the community overall. Your review is anonymous and we're unable to reach out to you directly. However, we would like the opportunity to speak with you to listen to any concerns that you may still have and work together to improve your personal experience. Thank you. - The Canopy Glen Team
I visited this complex and was very interested in possibly becoming a resident. I would NEVER RECOMMEND THIS PLACE TO ANYONE...The staff in the office is nice to you until they get what they want and if they don't want you to move in they will state that you do not qualify with your total income which is a bunch of crap. I WILL NOT HAVE ANY OTHER CONTACT WITH THIS OFFICE EVER.
Property Manager at Canopy Glen, Responded To This Review
We're very sorry that your application was not accepted for our community. We would be happy to chat with you and discuss the details with you personally. We're not able to disclose those details publicly, but do want to answer any questions you have on our approval process. We do make every effort to accommodate everyone who wants to join our community and we are very sorry it did not work out for you. Please don't hesitate to reach out to us any time. Thank you for your interest in our property.
This apartment complex have so much potential but it’s like they’re always focused on the wrong things here to make it better, From The outside of the complex to the inside of the apartments a lot of work needs to be done and I don’t see the effort of them making it happen . The outside is always filthy specially in the breezeway and then the trash area , The inside of the apartments could use some renovation specially with the price is going up . Now on to the staff as well , needs improvement because no one ever answers the phone and the office is always full of them , you call an make a complaint and it’s like they say it will get done just to get you off the phone and then they forget to actually note it smh . The best thing here so far is the holiday community events i loved that because it gives people a chance to meet the staff and the neighbors who attend i definitely hope they don’t change that about the place .
Property Manager at Canopy Glen, Responded To This Review
Hello Shanelle, We always appreciate hearing from our residents on how we can improve the community and our services. We're very sorry for any issues you had reaching our team by phone. We do work to keep the property clean and presentable and would be more than happy to address the areas of concern that you've mentioned. If you would like to provide us with details of the specific parts of the property that need extra attention, please check in with us. We can have our maintenance team take care of it. We do appreciate your positive feedback about the community events and look forward to hosting more in the future! Thank you. - The Canopy Glen Team
I’ve been living here for just over a year and I can’t wait until my lease is over. From DAY ONE, this place has been infested with roaches and water bugs. They are crawling all over the place. Three months into my stay, someone was shot on the property. Unbelievable!! And I don’t even have any light bulbs in my bedroom! Very cheap build ! Not worth it. The people in the leasing office are horrible as well. Do yourself a favor and find somewhere else to stay
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you for your feedback. We're disappointed that your experience has been anything but great. We would like to reach out to your directly, however, your review is anonymous and we're unable to do so. We certainly would like the opportunity to speak with you and have a chance to improve your overall experience. Should you still have concerns, please reach out to our community manager at your earliest convenience. Thank you. -The Canopy Glen Team
No running water in my apartment since Dec 24th. If you’re reading this they still haven’t fixed it. The solution to fixing it is very simple but they don’t care. Using the restroom, showering, laundry, washing dishes is all impossible and will remain impossible for an unknown amount of time because they simply don’t care at all. Begged them every way imaginable to fix it and they won’t do it. I don’t know what to do. I’m paying for hotels and they haven’t mentioned my rent or reimbursement or can even tell me when they will have it fixed. I can barely even get in contact with them. Anyone in Gwinnett County reading this.. please trust me on this.. don’t chance it.. I’m a two year resident being treated this way.. stay away from anything owned by Priderock Capital Management. This is the worst service I’ve ever experienced in my life.
Property Manager at Canopy Glen, Responded To This Review
We want to apologize if you were inconvenienced by a water service disruption. Our staff works as quickly as possible to address any issues of this nature. We would be happy to speak to you in more detail about the cause of the water outage and what we are doing to avoid these types of disruptions in the future. Please don't hesitate to check in with us and/or our manager at any time. Thank you. - The Canopy Glen Team
Great experience moving in here I moved in when it was called Oakbrook I was in P 509 and then they renovated the apartments throughout. The transition to e newly renovated apartment was great.
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you very much for your wonderful review! - The Canopy Glen Team
the management is honestly just a horrible person who is rude to you through the phone and pretends to care when you’re speaking to her in person. she makes you feel uncomfortable to even approach the office or to even make a complaint to ask for help towards a situation. the amenities of the apartment are complete garbage and have been falling apart and i’ve barley been here for my first year. there is an infestation with roaches and the management always claims she’s making an appointment for pest control to pass by, but they never ever passed by the three times i asked for it. i just give up with this complex and will honestly be referring NOBODY here, and i cannot wait to move out, i already have everything packed up and my lease doesn’t end until 3 months, but i definitely WILL NOT be renewing and will never come back, ever.
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you for your honest feedback about your personal experience. We're devastated to read your review about our wonderful community and on-site team of professionals. It's always our goal to provide a beautiful and safe place for all of our residents to call home. We're sorry that we've not met your expectations. We certainly never had the intention to disappoint you or leave you frustrated about the community you live in. We absolutely would like to improve things for you and have another opportunity to make mends. Should you give us this opportunity, we're confident that we can work together to improve your personal experience and perhaps opinion about Canopy Glen. Thanks again for taking the time to let us know how you feel. - The Canopy Glen Team
From the moment we moved in, there have been issues. You’d think the apartment would have been ready when we moved in. Nope. There was a hole in the ceiling that, shower curtain falling out of the wall, missing light bulbs that you cannot buy in store, you can’t even open the windows. There were ROACHES everywhere the day after we moved in, and it took a month to get pest control to spray, yet there are still bugs! We are still missing light bulbs in half the kitchen and dining room, the shower curtain is falling out of the wall and I can’t even close the curtain, there is no drain plug to take a bath, and it’s been two months since requesting maintenance. It took almost a month to fix the hole in the ceiling that was leaking from the AC. We will not be renewing when the lease is up. This is by far the worst experience I have ever had with an apartment. We’ve only been here two months, and moved out of state 10 hours to this. It’s going to be a very long 10 months of this.
Property Manager at Canopy Glen, Responded To This Review
Hello, Thank you for taking the time to share your experience. We're disheartened to read your review and want to do everything we can to rectify any outstanding issues for you. This is by no means our way of welcoming you to the community! Please reach out to our community manager at your earliest convenience. We'll be more than happy to listen to your concerns and work together on making all the necessary improvements in order to meet your expectations. Ultimately, we would like to exceed your expectations and provide you a wonderful place to call home. Thank you for your patience and we look forward to hearing from you soon. - The Canopy Glen Team
This complex literally has roaches everywhere. I moved into my unit last September and been dealing with roaches ever since ! The office does nothing to help. I’ve contacted the property manager and resident services and my emails or calls will go without any response!! I’ve tried to speak to them to resolve the issue but they don’t want to help they just want our money. We were considering staying here again but if you’re unwilling to help then why should we still give you money. It’s honestly gross to pay all this money but have such a huge bug issue! The apartment itself is nice but the roach problem is annoying. Not to mention the gates ALWAYS open! We had a shooting a month ago and they continue to keep the residents gates open! There is no sense of safety. Why give us gate cards and codes but the gate is open 24/7. They’re enacting parking passes ! but for what when you could’ve just closed the gates! Don’t waste your money or you’ll be dealing with roaches , no safety & rude staff your entire stay!
Property Manager at Canopy Glen, Responded To This Review
Hello, We're very sorry to hear about the challenges you've experienced with pests. We absolutely understand the urgency of having this dealt with and we apologize if you feel our team has not assisted you appropriately. Because this review is anonymous, we aren't able to look into your file and reach out to you personally. We do understand that you have been frustrated with the property manager, however, we will be forwarding your review to them. If you would like to stop by or give us a call, please ask for Tom or Shavon. They will be happy to work with you. We appreciate your feedback and we look forward to resolving any open issues with you right away. Thank you. - The Canopy Glen Team
Been here for almost 2 years and I will be moving when my lease ends. The amount of roaches in my newly remolded apartment is unheard of. I believe the water heater, stove , and dishwasher all had roaches inside of them when they gave me this apartment. I hate this place and there was a shoot out last night.
Property Manager at Canopy Glen, Responded To This Review
Hello, We take these claims very seriously and would be happy to speak with you to address the issues you've mentioned in your review. We always work with our residents to offer pest control services as needed and would be happy to make arrangements. Because your review is anonymous, we're not able to reach out to you personally or look up your file for any outstanding requests. Please feel free to reach out to the staff in the office directly so that we can discuss next steps and identify a reasonable solution to have this resolved for you as quickly as possible. Thank you! - The Canopy Glen Team
I have been living here for three years. If you submit a maintenance request through the portal, it is often ignored. I have had to take screenshots of my requests because a few days later, my request is gone but no one came by to fix my issue. I’ll send the screen shot to the manager via email and only then is something done about it. The trash situation is always terrible. People will just throw trash all around the trash area to where it is overflowing and you can’t even pull in your car to park in the designated spots. The dog park often has a full poop bin. It’ll be overflowing for weeks and there is no where else to put it except on the ground next to the bin. The pools are also not great and often very cloudy with chemicals. Also, we are paying to live in a gated community. The gates have been broken for 6+ months. People would often try and exit through the entrance gate, but the staff did not do anything to try and punish the people that were breaking the rules and cause the gates to break. Instead, we all have to suffer and no longer have the amenity of a gated community. The staff is rude and does not get back to you. We referred someone to live her back in July. There is supposed to be a $250 referral bonus. I have been trying to get the $250 from them since October. It is now almost February so obviously I am frustrated. I called the office and they assured me that the manager would call me back. She did not. I went up to the leasing office on a Friday at 3:00 but the manager had already left. The assistant manager was extremely rude. She talked down to me and basically said that there was nothing she could do. Cannot wait for our lease to be up. We will not be re-signing.
Property Manager at Canopy Glen, Responded To This Review
First and foremost, thank you for having been a long term resident with us. To say that we are disappointed to read your review would be an understatement. We apologize that you felt your needs were not met with regards to maintenance requests, etc. We always want our grounds to be safe and clean for all of our residents to enjoy and we are surprised to hear your claims about the trash and the amenities. We will be looking into your concerns with our team so that we can understand where things went wrong and how we can improve moving forward. We are always open to feedback and we certainly are in the business of offering 5-star service to our community. If you wold like to discuss any of these issues with us in further detail, please don't hesitate to stop by our office. Thank you. - The Canopy Glen Team
Don’t move here they have rude assistant manger They never answer the phone or emails They are always always short staff they take forever to fix things If you come in the office they tell you they don’t have time to speak to you and lie and say they will call you or email you back and they never do They property is very nasty trash everywhere around trash cans and every around property Save your time and move somewhere else
Property Manager at Canopy Glen, Responded To This Review
Hello, We are sorry to hear that you had a disappointing experience with our staff. We want to understand how we can improve our service to you and we would be happy to discuss the details behind the incidents you've mentioned. We do apologize if you had trouble reaching our office as we have had an influx of calls. Please know that we want to address any areas of concern around the property. We will work with our maintenance team to identify those areas and address them as quickly as possible. We appreciate your patience as we work through this very busy time. Thank you.
hello, i have tried multiple times to call/submit tickets in in regards to me not having hot water this has happened multiple times. The last time I went over three days without hot water, every time I have an issue I submit a ticket and it's not reviewed. Today I called early enough to allow them time to get back to me before closing and they still did not reach out. I have even asked per the attached email for them to just tell me what I can do to fix the problem myself. I have tried to call the office and no one answers when I have called private is the only time they will answer but today was not able to get a hold of anyone on the phone so the last email I sent is attached. due to the lack of communication in regards to an issue that is important to me for me to be able to live my life, go to work, go to events, go to church, go out to eat. It is really disappointing to know that they're receiving money for rent and are still not consistent or at least reliable when it comes to issues that our residents are having. it seems to be like this is the only way to get a response, as I see they've responded to several reviews. I don't understand why and I don't believe that there needs to be an excuse for something like a necessity to be covered by maintenance. i've done all I can do on my end, and will probably not re-sign the lease at this community, I have asked them to power wash also the surrounding area due to the roaches the water bugs, and they refuse to even respond or get back to me.I really love the space that I receive because it is an apartment on the bigger side and I love the washer and dryer but I will no longer be considering resigning my lease. The end of it is coming up and I would greatly love to have someone reach out to me in regards to how we can end it sooner because it is that bad thank you have a good night.
Property Manager at Canopy Glen, Responded To This Review
Hi Jenniffer, We appreciate you taking time to share your concerns. We apologize for the delay in responding, we wanted to look into this further prior to responding. We've checked our records and have noted that we've recently sent our maintenance team to your home. We absolutely want you to have everything you need in your home so that you are comfortable. We're hopeful that upon their last visit that any outstanding issues have been resolved. If you're not completely satisfied, by all means please contact our community manager at your earliest opportunity. We're grateful to have you as a member of our community and we appreciate your patience when issues do arise. Our staff is working tirelessly to provide friendly, professional services and a nice place for all of our residents to call home. We're working on many improvement initiatives which includes comprehensive power washing. We're happy to know that you love your home and the space, yet we're disappointed that we've let you down and not met your expectations. We hope to have the opportunity to improve your opinion and provide you an enhanced experience. What makes Canopy Glen so great is all of our wonderful residents and we hope that you'll continue to call our community home. Thank you. - The Canopy Glen Team
Great community and nice apartments. Taking the time to recommend this community and the team that works hard to keep our place nice. They are always there to help and continue to do so. Here 3 years now and it’s a great place to live with no complaints. Thanks
Property Manager at Canopy Glen, Responded To This Review
Thank you for taking the time to share your 5-star review! We sincerely appreciate you being a long term resident with us. Your feedback is very important to our team and we truly appreciate the kind words you've shared about our staff and community. We hope you continue to be a resident with us for many more years to come! Thank you, again. - The Canopy Glen Team
I have been here one year its very nice and a quiet gated neighborhood. I love it here!
Property Manager at Canopy Glen, Responded To This Review
Hi, Thank you for your 5 star review and for having chosen our community to call home. It makes our day to hear from our residents and to know that you are enjoying your home and the community. If there is anything we can help you with, please don't hesitate to let us know. Thanks again! - The Canopy Glen Team
My favorite staff member is definitely Shaun! She helped me have a smooth transition into my new apartment! I love The gym facility, it reminds me of my gym I go To and workout at! The staff is very nice and I haven’t Had any issues yet since moving in 2 weeks ago.
Property Manager at Canopy Glen, Responded To This Review
Hello, Welcome to the community! Thanks so much for taking the time to give Shaun kudos and for letting us know that you are loving your new home and the community. If there is anything we can do to help you settle in, please don't hesitate to let us know how we can help. Thanks for your 5 stars! - The Canopy Glen Team
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Canopy Glen has one to three bedrooms with rent ranges from $1,110/mo. to $1,970/mo.
Yes, to view the floor plan in person, please schedule a personal tour.
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A Sound Score Rating aggregates noise caused by vehicle traffic, airplane traffic and local sources