Carriage House

I have not moved in quite yet but I will be in 2 days. If I had any where else to go at this point I wouldn’t be moving here. The office staff never answers emails or phone calls. I was waiting on some confirmation about some documents I sent over and waited 5 days to get a call back. The excuse was that “we thought you might be busy”. I called every single day and left a message but they just did not care. They are unprofessional and extremely understaffed. The only helpful person from that office was the (what seems like) the ONLY leasing agent and another manager from a different property (who was just filling in). I am moving from Hillsboro, Oregon so for me to have to drive 30 minutes to go talk to someone and get answers to my face is just awful. I hope my experience changes over the course of living here because I was so excited about moving but I am certainly not looking forward to it anymore. This process has been way too stressful for what it is.

I have lived here since July. I regret it 100%. The apts are over priced for what you get. The doors have fallen off, cupboards fell off due to putting together into sheetrock and no studs and or too short of screws. They never return a phone call or email request for maintenance and my most recent request is now nearing 10 days for a sink that won't drain- mind you this is same sink dishwasher drains through. Headed into holidays and left on our own. My dishwasher leaks. The hot and cold water was hooked up backwards on wash machine. The drawers are cheap and fall off the tracks often. There are also safety concerns. People enter the property who don't live here and break into your entry way. Bikes and packages get stolen and the front office refuses to accept any packages. Great service in a pandemic, right !? Also regress of your lease they will apply new terms and restrictions to parking increasing cost for something your lease says your suppose to get for free for open spots. They make promises to secure and increase safety and now waiting for months and the improvements promised have not happened. Dont move here.

Property manager just cares about money, expect every fee possible. If you have troubles with neighbors, or damages expect nothing to be done fast; been waiting almost a year to fix a small hole above my carport, excuse is that they can't do it during the rainy seasons. They change front office personal like clockwork, think I've seen a dozen in the two years I've been here; this means their staff is almost undertrained, and so any issues of rent payments, overcharges etc is are to be a headache. The location is good which is why they know they can get away with gouging third tenets

Lived here 2 years, and the previous owners were better. Since being bought out they have enacted a ton of rules, none of which they enforce. Parking has become an issue with visitors taking all the free spaces, people eating and smoking in the pool, and noisy vehicles leaving all hours of the night. People working the front desk don't know anything and always say they have to ask there manager to any question you ask. Maintenance staff is nice, keeps the place clean, and works hard. Units are nice and spacious, but neighborhood is decent most of the time, and management is slow to respond to anything other than late rent.

Office staff and maintenance staff are both extremely helpful. Clean complex with friendly neighbors. Quiet compared to other apartment complexes in the area.