Cascades at Northlake Apartments

The location is unbeatable – close to the mall and nearby conveniences like grocery stores, parks, and restaurants making it perfect for my lifestyle. I feel safe, comfortable, and happy here. Highly recommend to anyone looking for a great place to call home!”

Love it here. Maintained great and staff are friendly and understanding. I love the community. I never have difficulty with noise. Beautiful apartments

After three years of being here, looking forward to moving away. the place has gone downhill, and it sucks because this used to be a great apartment

Decent place to live. I like the convenience of the location. Lots of stores around & not too far from downtown. I do wish amenities would be kept up better

I've been at Northlake Cascades since June 2024. The office staff is great and the maintenance team come quickly whenever I had a maintenance request. The apartments grounds are kept clean. The only negative that is in place is the towing company. It's not enough visitor parking and the towing company don't care. You have to make an appointment to pick up your own car. There are massive car break ins and stealing within the complex. I have went out to the parking lot and seen several cars broken into and glass on the ground. Two things: Get more visitor parking or only tow cars that are abandoned, busted windows instead of cars parked in regular parking spots. Secondly, improve the security to help with car break ins. The apartments themselves are nice.

Things have been just fine since my move-in in July. There were a few things that needed to be fixed but the new maintenance men are AMAZING. I truly enjoy being here.

Just renewed my lease, I had some trouble with the incorrect amount showing up on the payment statement. I'm very thankful for the young man in the office for his patience and help for getting this issue corrected.

We just moved in, and we like it already! I really appreciate Maya and Naya for all of their help. Shoutout to Noah and Vanessa for helping us with any questions we had on move-in day????

i have been here for 2 weeks and so far everything has been great! i had an issue with my microwave and they came out and fixed it immediately!!

My experience here at Cascades at Northlake has been nothing shy of amazing! From the self guided tour and the beautifully designed and spacious homes, to meeting the office staff, being greeted by friendly neighbors during move in and not to mention how beautiful the community is! My favorite feature would definitely be the workout facilities! This is truly the best apartment complex I have lived at in the Charlotte area. I am extremely pleased with this community!

Everything went great. Staff has been super professional and accommodating to us. Any questions or concerns have been answered as quickly as possible.

I’ve been overcharged for various fees (like getting two separate charges regarding valet trash), the landings are filthy, the leasing office doesn’t follow through on their promises, and the pool has been closed more often than it’s been open. Yet they focus on replacing the signage like that fixes the problems. It’s frustrating to be in an apartment where there’s very little communication and almost no care for the residents that already live there.

things could be a little better but i see them working on improving . looks like new management is trying and i can appreciate that . location is great tho lol

I have been here since the end of May. I truly love my living experience thus far. I hope nothing changes. The only thing that can be worked on is more security around the premises.

Good. Some neighbors are loud but you can’t control who you live around. Leasing staff has always been friendly and helpful. Maintenance team is friendly and thorough.

My experiences have gotten better. There have been improvements; the large tipster is gone, and service request are now being responded to promptly.

I’ve been here for over 5 years and I’ve definitely seen a big change. For starters the trash is horrible! Something definitely needs to be done about these dumpsters and how trash is being dumped outside the trash. The staircase and hallways need to be washed down and cleaned. These stairs are very nasty and dirty. Also paying all these fees for trash and pests control and more trash fees I just don’t see the justification for it. This community needs to do better. Thank you

Great community at great prices, if they stay that way things will be good. They have solved issues like putting in a new washing machine and getting my key, sometimes maintenance work takes a little but thats understood.

Cascade Northlakes has been a very good living experience for me. maintenance requests are promptly attended and resolved, pool and gym are well maintained and apartment outdoors are well maintained. service staff try their best to attend your requests in person or over the phone. Overall I would recommend this to my friends.

I’ved lived here since 2020 and overall it’s been fine. Within the last few months, there’s been several shootings and disturbances outside of my building so I will not be renewing my lease as I often do not feel safe here anymore.

Quiet neighborhood, no issues or concerns. I’ve been in Charlotte for four years and this is hands down the best apartment complex I’ve been in!

Moved in on 10/3 everything has been pretty decent for the most part the apartment is nice. The building I’m in is pretty calm for the most part. Only thing is my dryer in my unit is out and I’m currently waiting for maintence to fix it.

I greatly appreciate the new management team, the ladies that I spoke to were very helpful, and I look forward to another year at my residence.

Great quiet and safe staff is nice and will help handle problems fast clean. They have amenities pool gym and nice areas to hang out. Love it

People smoking weed. Buildings are dirty. No events or clubs in the neighborhood. People in the leasing office and maintenance are really kind and helpful.

Neighborhood is nice. The tenants are the issue sometimes. There’s dog poop on balcony’s and the gym is flooded with young children who smoke near the pool.

Wonderful. Everything was a smooth process, the leasing agent Noah is the best. Maintenance response very quickly to your request. Neighborhood is quite and everyone is polite

Honestly the place has improved. It's nice not having trash overflowing constantly, though we pay a lot a month for that service so I hesitate to praise getting what we've paid for finally. Residents pay thousands a month in trash fees, a guy in a beat up truck throwing bags of trash into our trash compactor that we pay a separate trash fee for does not feel 'valet' nor worth the money spent. Breezeways in every building are still filthy. Heaven forbid we pressure wash them even once a year. The sense or community is still non-existant a year after Highmark took over. Cortland used to host resident events all the time. Highmark makes no effort. Dog waste. When Highmark took over they must not have gotten the keys to the dog waste stations. That was a year ago now and rather than buying a new key, (they are less than $9 on Amazon, feel free to ask me for the link) the stations have bags hung up with coat hangers. Really tacky and indicative of the type of property this is.

I love how peaceful it is and neighbors are friendly. Only two bad experiences have to me since I've been is a month after I've been someone had kicked my patio door and the second one is somebody broke in my car but outside that I love the community.

Great Location, Needs Some Improvement The neighborhood trail is fantastic for walks, and it’s close to the mall, making it very convenient. However, the trash valet service could use serious improvement. Maintenance has improved lately, which is a plus, but the valet issues still need to be addressed for a better living experience overall.

I’m enjoying it here so far. It’s close to water walk way and it is also close to every convenient shopping center. I think I made the best decision.

Maintenance comes on time It’s a pretty home I seen a roach just one but idk yet I’ve only been here 3weeks. The only thing I say is that they don’t specifically describe how there floors are set up like how the 3rd floor is the second.

Recently moved here & so far so good. No complaints! Office staff is very helpful and friendly. I’d definitely recommend family & friends to the community.

Everyone is nice, kind and friendly. Love the area im at. Communication could be better with the phones and emails, but over all my experience is good!

Easy move in process, was able to move in without any issues and any issues I had were fixed within a timely manner. All workers were very professional.

Great place to rent an apartment, sometimes it can be a bit loud by the pool, but the apartment itself is great, the staff takes time to get in touch with but they are really helpful when you can, im sure they are really busy.. been waiting about 4 months to get access to my mailbox which has been the only big downside, they say it will be fixed soon..

Here at the Cascades my move in and stay has been great thus far. The office has stood by there word and taken great care of me. I really appreciate the services I'm receiving.

It was rocky in the beginning of my lease signing, however since the new PM has been in office everything has been moving along the way it should.

Worst community I have ever lived it. High crime from shootings to car break ins. Breezeways filthy. Constant issues with water running everyone’s bill up. I will not be renewing.

The neighborhood could stand to be cleaned. Trash around dumpsters and recycling areas is unsightly. In addition trash in the breezeways and outside apartment doors leaves a smell.

I never ever have wrote a review until now. First off management is the worst. Main lady hardly ever shows up. They don’t really care about your issues or try to help solve any. They just want your money. First off pools don’t get cleaned even though they say they do. They didn't open up pools until mid summer but they kept needing to close it because they were broken. Gym sucks and not well maintained or ever keep it lock so people that don’t live here use the gym. Any time you need work in your place they knock once and use a key to open up. No estimated time that they will be in. Very scary having random people walk in while I’m in a meeting in my room. We’ve had a shooting in this area as well as an assault and promise more security which they only provided for one day. When we first got in our new apartment is wasn’t very clean. Overall poor communication with the management team. When I had a question I had to wait over an hour because they were busy talking to each other. We have a towing company that comes in at night and tows people cars if a decal/sticker was shown. They still towed a bunch of us that had decals even though it was displayed. Management team didn’t care. I really hope it gets better here .

Great place to live. Well maintained community, accessible pool and gym. Valet trash service available. Management is willing to help and work with you.

Absolute disaster of an apartment complex that’s not worth the cheap price. There’s a reason it’s consistently having such low prices and constant availability. Everyone RUNS! maintenance staff is usually nice though

I love it here!!’ I’ve lived here for four years and it continues to be my favorite place to call home!! Neighbors are quiet- nice area, clean grounds-

I'm happy to call Cascade at Northlake home! I love the sidewalks so you can walk around the entire community. The office staff is very friendly and helpful.

The complex does not appear to listen to tenant concerns but will make sure they harass about minute things. New management took over middle of last year and the pool was left to turn into a swamp during the winter and they’re just now cleaning it up and making it ready. It’s unfortunate because we’ll only be able to use it for a couple of months before the cooler temps start again. There were many car breakins but they hired a new security team so I feel that has improved. The gym and resident lounge is left a mess; all the equipment is practically broken.

The management team is unresponsive and unprofessional. They are quick to impose fines for minor infractions but slow to address legitimate concerns. Emails and phone calls often go unanswered. When you do manage to get a response, it’s usually dismissive or rude.

This a very large apartment complex, the people are very friendly and there are many places close to shop and eat as well as grocery stores which is very convenient. The apartments are very well kept and the management keeps you informed with what is going on.

There is a noticeable change in Cascade at Northlake since Highmark took over the property. Previously, there were monthly community events to connect with each other. The quality of the maintenance crew has went down. Maintenance issues aren’t fixed promptly. There’s a washer machine that been sitting outside a vacate unit for months now. No one has come to move it. The trash is always overflowing. The trash crew don’t pick up trash on time. People sit their trash out and it’s still there the next day. Why pay $25 per month for trash when it isn’t picked up on time. Management isn’t enforcing pet policy. Pet owners not picking up pet waste. It’s ridiculous! The property is slowly going down.

A nice place to live. It's quiet and neighbors are cordial. Maintenance team is improving. There's a pretty decent gym, near Greenway, and shopping.