Cityscape Residences

I’ve lived here over 2 years and can tell you that the quality has tanked as new buildings in the area have been built. Unresponsive management, old building, outdated amenities. The owner of cityscape Red Development is a complete disaster and has 0 regard for the residences at the apartment building, they allow night clubs and EDM festivals to populate right outside your window. If you dislike loud, constant, ambient noise from local clubs, bars, and sound systems- I would live somewhere else. The residence and the manager of the CityScape area do not communicate and they do not take into account the residents when allowing new tenants.

It's been two weeks since I moved in the CityScape and I love it! Security is great, amenities and community areas are always clean and neat. Smell good too. I enjoy hot tub in night city view?? Staff are very responsive and I appreciate it.

Loving it so far! It was such a smooth move in progress and everyone has been very helpful and friendly! The location is amazing and easily accessible from light rail and all the entertainment of downtown!

Very loving and courteous environment while maintaining complete professionalism.

Beautiful location, the team is so warm and welcoming, you can come to them with anything!

Everything about cityscape is great, the views, the location, the team that works here. We happily call this home

We love everything about it here! We moved into a one bedroom initially but saw a great price for a 2 bedroom so transferred after a few months and love our new home. Corner unit overlooking footprint center and love the people watching. The first complex we have ever stayed at that management ALWAYS responds, helps out and explains things to us. The employees are always smiling and everything is clean. We will definitely be calling this home for a long time.

10) In all our years at CityScape, not once have all 4 elevators worked simultaneously. This year, there have been instances of NONE of the elevators working, with someone actually getting stuck and being rescued by firefighters 9) Concierge (Or lack thereof) 8) CityScape app to pay rent I’ve received many emails from CityScape about the ease of paying rent through their app. I’ve had auto payments set up for many years, and never once did I have an issue. That has recently changed. I recently went on the app to check my rent due and was shocked to discover I owed over $3,000! I went to the community manager to see what happened and was accused of not paying rent. I had emails with confirmation numbers with amount shown, and was informed that paying rent on the 1st of each month (which I have done for years and which is the actual due date) was not necessarily correct, and that I needed to “do my due diligence to pay the correct amount”, not the amount stated on the app. 7) Cleanliness 6) Apartment Renewal For me, and most of my fellow residents, the renewal rate was increased dramatically (I’m talking about $300-500 a month). The only way to get a cheaper rate, was to rent the exact same unit, but on a different floor. A lot of residents were forced to move, even though they had to pay for the cost of moving without the luxury of working elevators. 5) Parking I was promised two new parking spaces closer to the elevators (since the spot I have is directly across a non-reserved parking space, and my car has been hit). Not only did I not get the new spaces, my old ones were “released” to other residents due to a software malfunction. 4) Lack of community events In the past, CityScape used to have Wine Down Wednesday every week; now most of the residents go to nearby apartments for happy hours. 3) Pool Spa Area I’ve received many emails on how the renovations have been slow, but ongoing. But hey, I was just informed they now have new shrubbery to make it look better. 2) Food delivery In reference to reason #9, if there’s no concierge working and the butterfly app to let people in is not working properly, your meal will be left downstairs. In reference to reason #10, if the elevators are not working, you’ll be walking down and up numerous flights of stairs just to eat. 1) The new community manager If you enjoy being belittled, insulted, and being treated like a child, then CityScape has the community manager for you!

My experience at CityScape has been phenomenal with a friendly and professional staff to relay on as needed!

I've lived at CityScape for the last three months on a short team lease. The leasing process was a breeze. Natasha was an absolute pleasure to work with, helped me get a great rate, and even helped me find rental furniture for our time here. They made the move in process extremely simple with loading dock and service elevator access, and carts to bring all our stuff up to our unit (thanks Amanda). When we first moved in there were a few minor issues (cabinet doors being off hinges, garbage disposal button not working, etc.), but they were extremely quick to fix them and super apologetic about that happening. Any other maintenance issues that came up (and there were only 1 or 2) were handled immediately by the maintenance team who is efficient and professional. I can't say enough about how wonderful the management/staff at this building are. Whether it was helping me look for packages, being flexible about move in dates/times, helping with maintenance issues, or printing a huge packet of documents from the office printer when the resident printer wasn't working (thanks Courtney) they were always a pleasure to interact with. After a month of living here I found myself stopping by the front desk on the way in and out just to say hey and instead chatting for 20 minutes. My only pieces of negative feedback are that in the entire time I've lived here one of the three elevators hasn't worked which lead to a bit of a morning "rush hour", the jacuzzi has been out of commission for over a month (I know it's not an easy fix but it's prime jacuzzi weather!), and the exercise bike in the gym has never worked (because it can't connect to the internet of all things) despite me being told that it would get looked at twice. Overall those are minor complaints and I've really enjoyed my time here. If you are looking for high rise downtown I can't recommend this place highly enough.

The location and apartments are nice. The amenities are fine but not comparable with similar properties in the area at the same cost. The maintenance team is spread too thin to handle everyday issues. It’s more like an ER.

City Scape is a wonderful community in the downtown Phoenix area. Lots of amenities and great people!

The good location, overall a nice building with good maintenance. As long as you have no actual problems management is perfectly polite. If you actually ask for assistance with some thing, however, you will be treated as if you were being unreasonable and bothersome, and actually treated quite rudely. In my experience they make no effort to live up to their obligations under the leasing contract,

I cannot rave enough about the staff (Natasha and Kierra are truly amazing women who are kind, genuine and so very helpful. I love walking into the lobby and hearing their laughter. It really warms my heart!) and the CityScape building. The process from viewing the unit, applying online, paying online and moving in was seamless. I'm very satisfied here. Not only can I walk downstairs and choose from an array of different restaurants, I am also only steps from the grocery store, Phoenix Suns arena and the Diamondbacks stadium. Everything is literally at your fingertips. I truly love it here and would recommend it time and time again. Every single visitor I've had are always very impressed and want to live this lifestyle. Coming from North Scottsdale where life was pretty boring, this is a very welcomed change!

CityScape management should consider sensitivity and professionalism training. The communication from the team could be vastly improved. Perhaps they are overworked, underpaid, or simply lack empathy, concern and passion for delivering a safe, clean and exciting space for residents to call home

CityScape Residences is a superb place to live. All the amenities and helpful staff create a unique and positive environment. If I did not have to move out of state, I would spend 3 more years here! Vincent

The entire City Scape experience has been excellent. From the team, security, and maintenance, everyone is pleasant and extremely receptive. The space and amenities are top notch. The View closed the deal for me! Keep up the excellent work and thank you!

I love the maintenances and purposeful desire to improve. Consider a safety net on the 14th floor pool deck ( for the young ones)

CityScape is a great place to live. The management team is a one stop shop.

In my six years of Cityscape service has been excellent, friendly and professional

Cityscape employees made my move from San Francisco to Phoenix frictionless. I have lived here for 4 months and it has been an exceptional living experience.

Love CityScape! Everyone at the front desk is super nice, professional and knows everyone by sight. It creates a very safe and welcoming environment.

The staff here is great as well as location and building amenities!

I first contacted CityScape Residences on February 18, 2021. I spoke with Joe on the phone to go over some basic questions and schedule a self-guided tour. Joe was pleasant and extremely accommodating. I ended up running late (moving out of a house is a lot more work than I remembered from my last move over 20 years ago). I called and rescheduled for later in the day. Joe was great about it! He explained how to get to the parking garage and where to go from there. It can be confusing if you never lived in a downtown high-rise before, but his instructions simplified things greatly. I looked at a couple different apartments and then met with Joe to go over a ton of questions that I had. Despite being a very busy person, Joe took all the time I needed to leave with complete confidence that this was where I wanted to live. Joe gave me sincere personalized attention that made me feel like I had gotten the “hook-up.” He was truly like my personal assistant for each and every facet of the project. Turns out he didn’t just make me feel like I got serious insider help, I actually got it. Joe connected me with a Cox cable representative to get my internet installed. Not just the company, but an individual who answered on the second ring. Joe contacted a moving company and made arrangements to have movers go to my home in Ahwatukee and move my things into the 25th floor loft penthouse on very short notice (3 days). Joe set me up to have flat screen televisions installed on the move-in date. Joe even contacted the parking company and arranged all of the details for my parking spot and garage card. Once I used it the first time, all subsequent times the gate opened on its own by reading my license plate. This place is awesome to say the least! Joe and Nate made the leasing process a dream. I had a few issues that required special consideration rather than the typical “algorithm says” routine. But Joe and Nate were clearly there to help with every step. Believe it or not, I was through the “red tape” and moved in completely in just 3 days. And I barely lifted a finger.

CityScape is an Excellent and Beautiful Place to Live!

CityScape Residences is the best place to live downtown Phoenix, if you love urban lifestyle, Light Rail, grocery shopping, nightlife.

Maintenance requests are handled quickly with courtesy and professionalism!

Could not be happier with my experience with the staff, the location and the building amenities. And of course my apartment is also fabulous. Love my life here ... and this is a lifestyle not just an apartment. Love it!

Location, location, location with solid amenities and fabulous 24 hour staff!

CityScape Residences is a fantastic place to live. Friendly neighbors and staff make every moment at home feel like a vacation. I strongly recommend this living option.

ABSOLUTE TRASH! DO NOT MOVE HERE! They constantly have construction going on and most importantly they do not honor their word. I was misinformed by one of their employees that they I would have to pay the amount of one the month's rent in addition to my regular rent. She informed me of this after she reviewed my leasing agreement. Based on this information I set up another place and provided my term notice. Turns out after review, I guess I am supposed to pay my rent and an additional 2 times the rent. I am moving out anyways and I will not ever be staying in an Alliance property ever again. DO NOT TRUST THESE SCUMBAGS! Joe Richards

Garage is safe and secure. Quiet, great highrise views. Staff available at all hours, very helpful, local cleaning and package help no problem. Of course great location although there was construction across the street of another building but that's over now. Just felt I should write a positive review because it is exactly what I wanted in a luxury safe secure quiet full service apartment complex.