Cortland Arboretum

This place has the space and layout i think most would love. Great location and staff!

During my tour of this property, I loved the amenities, the apartment was the perfect size and the staff was very knowledgeable, helpful and friendly. It's in a perfect location for everything you need.

I want to thank this property for always helping my brother! This is his first time living on his own and the Maintence team is always there so fast!

I love this property. My aunt lives here. I help her out weekly and the property is amazing. Anytime I need help Robbie helps me!

The office team was super friendly and engaging. I was looking for my son, but could see myself living there.

This is not apartment living but more dormitory style living. The building has little to no noise insolation, so be prepared to hear every step neighbors make, as it sounds like living under an airport terminal. The security is poor at best, as an example the mailroom was broken into months ago and the broken door is just left as is with no sign to repair it and make the room safe again. Mail can be easily stolen and the whole environment feels unsafe.

I have been without A/c or heat for 3 weeks going on 4. It’s been 80 degrees for the majority of the time in my apartment and I have reached out to the office many time and have documented each time. I have been told repeatedly “I don’t know” or “ I didn’t know” by management and maintenance team. If you plan on moving to this building make sure that the A/c and heat are up to date because this is not ok.

Great experience! They have a wonderful and communicative leasing office. The complex is in a great area, the space is quiet, and the property is kept very clean. So glad to be living here!

Price is on the higher end for apartments in the Gateway and Arboretum area. Which would be understandable if there were consistent high end amenities, cleanliness, and safety. Unfortunately, vehicle break ins are much too frequent in the gated and covered parking garage. The management refuses to cooperate with the police on such crimes.

Best move in experience!! Residents are nice. Went to Happy Hour and it was nice hanging out in clubhouse after hours!!

Move-in process was efficient. Staff is exceedingly courteous, friendly and attentive. The complex is very well maintained, wonderful amenities, quiet, great location. Apartment is beautiful and modern.

All service requests are ignored and lived months without working washer. Sink has been broken upon move in 3 months ago.

This location is near Target, Costco, Sams, The Domain, Lupes Tortilla, Bj's, and A LOT More. I am hoping I get a job here so that I can move in. The staff was inviting and The property was clean.

Newly renovated interiors, green belt views, awesome amenities. The staff are friendly and helpful, especially the manager Robbie. Highly recommend!

Love how close this community is to Sam's Club, and shopping. They have the Arbor Walk shopping center very close by and good restaurants. Close to 183 amd Mopac. The manager is AMAZING and the office team is extremely responsive and caring.

Living at Cortland has been my best apartment experience by far. It's everything you would want in an apartment community.

Courtland living is amazing and Courtland business people are great!!!

Cortland Arboretum has an amazing leasing team and management. They’re attentive, easily reached through email, and typically replies within 2-24hrs. Service requests are actioned quickly. Apartment is quiet, clean, and modern. Recreation area has a pingpong and billiard table. Public spaces are elegantly designed with contemporary furniture and art. Gym is well equipped with chilled face towels. Pool is surrounded by stylish loungers and a bbq. The apartment’s location is top-notch. Essentials and entertainment (groceries, restaurants, cinema, etc.) are within 5-10 min walk or drive. As a new comer in Austin, moving here was the best decision we made.

The Cortland Arboretum property management and maintenance teams are outstanding. They are knowledgeable, responsive, and kind, with unmatched foresight and hospitality.

I’ve been here for 4 years and Robbie and her team are by far the best office staff I’ve had here! Super Friendly and maintenance is awesome! There’s been a lot positive changes here and I plan on staying for another lease term.

Cortland Arboretum has been one of the better experiences I’ve had while living within the Austin area. They have provided great communication with issues throughout the community, maintenance staff are very responsive, as well as they have gave my dog a bark box one month ad a gift. I have enjoyed my stay at Cortland and plan on renewing when the time comes to renew my lease

Living at a Cortland managed property has been a pleasant experience.

Antoinette was great help with leasing and answering all of my questions. Move in was easy. I enjoy all the amenities. There’s always a spot to park in the garage even if I get home very late. Its a very pet friendly place (I do hope some dog owners would pick up after their dog more though). Robbie and the whole management team has been very easy to work with and very nice.

It's a terrible experience for us. Just can't wait for my lease to end. Our quality of living is affected due to these stomping noise issues. Despite multiple complaints to management, they are clueless how this can be handled or provide a better resolution steps.

This is a well kept property in a convenient location. Lots of parking in a covered garage. My apartment was newly remodeled when I moved in, and I’m pleased with the appliances, flooring, and other fixtures.

The Cortland Apartments are so conveniently located to great restaurants, movie theaters and shopping in NW Austin!! I love the convenience of living here. It is so quiet and peaceful and the staff and residents are always friendly and accommodating. On a scale of 1 to 10, my comfort level here is a 10!!

Best place to live at!!!! Office staff is the best

Love the property location and all the upgrades to the amenities! Office staff are friendly and very helpful!

While on my tour at this beautiful property, I can definitely say that the cleanliness and appearance is superb. The amenities are better than what most apartment complexes are actually offering now and days. As I always say when looking for our perfect home, if the office is not gorgeous or up to the standards of my living then it is not the place for me. This property meets all my standards and expectations when it is time for us to become residents, quiet and well maintenance. Recommend this property a 10/10.

Perfect location, great amenities and quiet area. Maintenance staff is quick and thorough

The staff is very friendly and assertive and the atmosphere and environment was really quiet.

Cortland Arboretum is a great location close to shopping and popular Austin attractions! The property is well maintained, and grounds are clean. The office staff is friendly and very helpful as well!

Very impressed with the staff. Specifically Ken the maintenance supervisor and staff. He answered my needs promptly and efficiently. Thank you!

Cortland Arboretum has been a nice and quiet place to live at. They have good amenities, such as a well-sized gym, pool area, and a decent-sized dog park. Lockers for package pickup have also been installed. The location of the complex is very convenient as far as access to groceries/other shopping. Daily digest emails and updates on happenings at the complex are provided in a timely manner, and the staff has been very helpful.

Maintenance is proficient in keeping residents updated with apartment-wide service events (such as sending out an email to everyone about fixing the broken garage door). Cortland hosts community events once in a while (there was yoga with mimosa a few days ago!) and maintenance is very good about responding to service requests, such as broken utilities in the apartment buildings. Definitely, having a great management system is what separates Cortland from other apartment buildings, so to me, the overall care and treatment at Cortland is worth the price.

Overall nice community and the upgraded apartment is good , like the gym and swimming pool area. But sometimes faced issues with parking fobs. Business center can be better like at least should give access during the weekends.

Living here has been very rewarding. I was skeptical about leasing an apartment after owning my own home. But I’m sold on apartment life because this has been such a positive experience. I may decide to postpone buying a home. I feel very safe and secure at Cortland Arboretum- thank you!!

Overall, living at the Cortland Arboretum complex has been a pleasant experience. The new management team that came in has made great improvements to the community and is very responsive to any and all issues/concerns.

Cortland's team did a great job when they took over the property. They made a lot of overdue repairs and renovations to community areas, and have been constantly working to improve the property's amenities, security and appearance. Maintenance is prompt and responsive, and the management team is friendly and professional.

I’ve been a home owner for the past 52 years. This is my first apartment experience. I was not excited about it before I came to Cortland. Now I’m questioning whether I want to go back to a home or live the good life here at the Cortland Arboretum apartments! There’s a lot to be said for renting….no taxes to pay, no maintenance worries, more time for rest, relaxation, fun and travel!! I feel like I’m on vacation every day, staying in a first class hotel and living the good life!!

I’ve been a resident for about 2 months. So far I’m pleased with the apartment (which was recently updated) and the grounds. The services are great, the management are responsive, and there is a convenient parking garage at no extra charge.

I wouldn't recommend this apartment for now as there are ongoing renovations going on with this apartment. I might change my decision if they improve their security, infrastructure ,gym etc. Dont take this apartment unless you really cheap deal and you can live with the above hurdles.

The staff is a breath of fresh air! The previous management company left this complex with a bad reputation, however the Cortland team has done a phenomenal job. They go above and beyond and are working to improve the property.

The Cortland management team that took over in September 2021 has been amazing and making improvements!

This is a great place to live. An Amazing location. Walking access to movies, grocerys, shopping, etc and only a stones throw from the Domain. The property staff is attentive and friendly.

The entire staff is amazing! They are doing their absolute best to turn this place around (from previous management failure). I couldn't have asked for a better management and service team!

I love it here and the Management is the best in the business.

It would be nice to have all doors,gates,and such secure and In working order. The homeless creep in and sleep in common areas, break into cars, and steal packages. Trash could be better managed as the community is a mess. Lastly, the dog park needs some work. Wood chips payed down, working gate, etc. currently is a messy dust pit. New office staff is amazing!

The bad: 1. The staff/management is mostly incompetent, with a couple exceptions. 2. There's no on-sight maintenance. The same things that were broken when I moved in were never addressed despite submitting work orders. This is even more of a pain after the unexpected winter weather caused ruptured sprinkler systems to flood many areas throughout the buildings. 3. Theft is rampant. If you live here, have your Amazon packages left at the Whole Foods pickup. For all other parcel services, packages are regularly left outside of the office, or outside of the mail room do to miscommunication between the parcel services an management. - No bike at any of the bike racks has gone un-stolen; if the garage gate is closed, there's only a chest high concrete barrier between the bike thief and your bike. - People used to have the tires stolen off their cars in the parking garage. - My car was broken into here, and when I confronted the staff, I was informed that camera that was right above my car hadn't been working for a while. 4. Doors to the buildings and gates to the property are left open and unlocked, allowing unwanted foot traffic, and facilitating package theft. 5. When the unexpected winter weather caused widespread power outages, many of the residents here had to endure an additional week without power, because the master circuit breaker wasn't sized properly. This breaker was replaced more than 3 times with an incorrectly sized breaker. This left residents out in the cold, sleeping in their cars, even after power had been restored for the area. The good: 1. Rent is reasonable for the area. 2. Some of the staff goes above and beyond their job to help. (referring mainly to Carol) TL;DR: There's a lot more bad things than good, and there are better places to live in the area. Avoid these apartments.

Property needs a major makeover and lacks the maintenance needed to meet the basic requirements for the rents being charged. I don’t feel safe here. Multiple thefts of deliveries from mailboxes and cars in parking garage. Filthy and unlit hallways and parking garage. A touchy fire alarm system that seems to only alert in the middle of the night.