Cosmopolitan Apartments

We had an extremely disappointing experience living here, and unless the management has changed, I can’t imagine anything improving. The lack of responsiveness from the management team is astounding—emails consistently went unanswered despite multiple follow-ups. One major incident involved the water line on our fridge breaking, which caused our apartment to flood, as well as the one below us. To access the unit, the fire department had to break through the door, leaving it damaged. After persistent efforts to get a replacement, their “solution” was a makeshift door made of plastic and duct tape, which they insisted was “safe and secure.” They claimed the doors were custom and required special orders, yet it took four months just to have someone come out to measure. We also requested to move out due to significant wear and tear on the floors caused by the flood, but management refused, stating we’d have to pay both the current and next month’s rent to break the lease. After prolonged discussions, they finally allowed us to leave but informed us we’d missed the opportunity to move to a new apartment. Other ongoing issues included a constantly broken trash chute, and if it wasnt broken, people just leave there bags of trash on the floor leaving the area smelling terrible, and a leasing office that completely disregards tenant concerns. Don’t expect any rent reduction for these inconveniences, nor any timely communication—it’s nearly impossible to get a response from anyone. Even noise complaints must be filed with the police, as the leasing office takes no action. This complex shows little to no regard for its tenants, and I cannot recommend it to anyone. Best of luck to those who live there and are going to live there!

Been living here for 1.5 years (current resident). There are fairly serious issues with maintenance (often no response for a long period of time). The crowning jewel is the water damage in the bedroom ceiling. Started 4 months back. After delay of 3 months, the repairs were so suboptimal that 2 weeks after repair, with the first rain, the ceiling started literally dripping. On informing them (mind you - there is NO EMERGENCY MAINTENANCE OPTION - ALL CONTACT NUMBERs were non reachable), they came by and made a hole in the ceiling as part of investigation. 2 weeks and multiple emails later, still no repairs. Been paying full rent consistently for 4 months. Not a livable apartment complex. They claim they don’t have any on-site people. Also, the access is FOB based entry, so if you get locked out there is no way for them to let you in. They expect you to call maintenance, which shows up in 1-2 hours. Additionally, offers such as referral bonus and leasing sign on bonus (free 1 month rent) etc are misleading and they don’t follow through. They don’t put it in the leasing contrast so there is no way to hold them accountable. Don’t appreciate the false marketing.

We have lived at the Cosmopolitan apartments for approximately two years now. Recently we wanted to move from the second to the sixth floor. The manager, Jennifer Morales, made our transition very smooth. When we moved into the apartment on the sixth floor, we noted that the refrigerator was not operating properly. We let Jennifer know and the problem was fixed the same day. It is a great place to live as it has a wonderful manager in Jennifer, is located close to Ross Park Mall as well as all the shopping that McKnight Road has to offer.

They raised my rent 10% in the renewal offer from only 10 months, however they list the apartment for $300/month less than my lease renewal offer. When asked, if you let your lease expire and sign a new one for the next apartment over you can get one for $300 less a month for the same apartment but if you stay it’s $300/month more than someone just moving in. Just something to remember if you plan on staying long that you can save a lot more by moving apartments every single lease term. They list them way under what they offer in renewals so they cater to those who don’t stay. Good apartment, and nice staff just a little heads up if you plan on renewing that your renewal offer may be surprisingly high compared to what they charge everyone else for apartments.

I absolutely love living here. Have been here for a little over a month now and honestly do not have a single complaint. The apartments are absolutely beautiful and so spacious!

This was the worst apartment I have ever lived in my entire life. The noise level is outrageous to the point that if your neighbor snores you can hear them if someone above you or beside you is loud even after hours there is nothing management is going to do about it but send an email even though it is stated in your lease the hours. They accommodate who they want and when they want to do it. The building only LOOKS amazing. Very cheap build and finishing. They do not adhere to things within your lease and will always have an excuse accompanied by a smile to make you look the other way. Do NOT be fooled by the fake smiles and false promises. The elevators and hallways always smell like wet dogs and trash. The property managers and owner are ONLY ABOUT GETTING MONEY! They charge a ridiculous amount for a garage that never works properly. Billing for Utilities is never accurate and even if they are aware they will not fix unless you say something every month. I would just like to warn others as I wish someone would have warned me.

Very noisy.. the walls, floors and ceilings have very little if any sound insulation. You can her everything from you neighbors above, beside and below. You can hear every step people from above take. Water running, toilets flushing, kids running and playing, dogs barking, your neighbors conversations, TV’s, radios, washer and dryers running... all day and all night. I’ve made many friends here and most of them are not renewing leases because of the constant noise.