Countrybrook Apartments

My neighbor and I both have mold in our apartments. The office would not hire a professional or even do a test. We had to. They are graciously letting us leave early but we haven’t been able to stay in our “home” for 3 months because if we’re in the apartment for more than 5-6 hours, we get congested and start coughing. We still have to tire a prof carpet cleaner despite paying for something we can’t use until we can move. The audacity.

The management and maintenance are very knowledgeable in every aspect. Couldn't ask for a better team!!

This entire complex is infested with roaches and they don't do anything about it! They said pest control was supposed to come every month but we haven't seen them in 6 months. The roaches are deep in the walls so I doubt spraying will do anything. Find a place that care about their tenants and property!

The office staff is so friendly and very helpful. The maintenance team is always quick to respond to work requests. This property is always so clean and seems to be well kept. The location is so close to everything from shopping to restaurants. What more could you ask for?

I am certainly happy with the choice I made. I have met some nice neighbors as well. Socially distant of course. I wish there was a 3 bedroom with the washer and dryer hook up spot available, but they are full. It has been hard to find a decent apartment that size for a good price. I have plenty of space in the apartment i chose, but when I can transfer I will get a an even bigger apartment.

I moved in just over a month ago and I have already dealt with roaches, people stealing my packages and now im dealing with issues of hearing every little thing from both sides from our neighbors. Its not worth the money to live in a place that acts like a 100year old house with creaks everywhere.

At the beginning of covid they did nothing. Many people lost jobs and I watched as about 1/3rd of the residents had to leave. Now, in October of 2020 still during a pandemic, they raised the rent. Its funny because now they're begging people to move in with a dozen different specials and promotions. This place does not deserve residents.

thanks again for everything, i know you cannot hold the apartment, but i am hoping one is ready for me to move in, and if i have to wait for it i will because i truely love these apartments. thank you!

We enjoyed our time at Countrybrook and are so thankful for your team and the kindness and understanding you have shown us during our transitions both to the apartment and on to our condo. I hope you had a wonderful Christmas holiday and wish you many blessings for the coming new year. Thanks again.

I had a great lease experience. The location is great. Makes getting to the highway easy.

I love the whole experience. Everyone in the office is friendly and knowledgable. The maint staff are always eager to help and make sure all request are completed timely. KEEP UP THE GREAT WORK

I have been waiting on my deposit check since June 2018. We moved out in May 2018. I have called multiple times every month to try and get my deposit. I even offered to come to the office and pick it up. I was informed for the first time on December 7th that I do not get a deposit, after being told I was getting my 250 deposit back in July, that the toilets were dirty even though they were installed in 1980, and was told that by one of the maintenance men after the plumbing backed up into our apartment. Leaky pipes ruined an armoire that we had in our infants room, caused mold and the wood to rot. We were not reimbursed. The office staff charged us for screw holes and to paint the cabinets, that got torn out for a remodel after we moved out. They also charged us for a dirt stove, that we cleaned to the best of our ability, but it was manufactured in the 1980’s, so it was impossible to be cleaned fully. Overall, this company cares nothing but about taking money from faithful renters. I will never recommend them to anyone.

Westport Road area I have learned is prestigious in Louisville (East End). One of the cheaper apartments in the East End but has all of the accommodations of the luxury communities. Affordable for my family to be able to save to purchase a house in the next couple of years. Quiet, friendly people, great quality, affordable utilities. We were amazed at how pretty and up to date these apartments were on the inside.

Renting here has met my needs. Redone inside. Looks very nice and do not have to pay a fortune. Never have to fight for parking. They take two pets. Was worried about utility system, but it actually is ending up cheaper than what I previously paid.

This is the first place that was really accomodating to me moving from out of state. I was nervous because I only saw pictures of my apartment, but the lady that works in the office was very special. She went above and beyond to ease my mind. I easily signed the lease and paid deposit with my credit card over the phone from Wichita. I felt at home as soon as I arrived. My apartment was exactly what I expected from pictures. It works great for me because I from home and am comfortable doing so here. It stays quiet. Also I am pleased with the location. I didnt know anything about Louisville areas, but its easy to tell this is a safe and convenient place.

This is the first place that was really accomodating to me moving from out of state. I was nervous because I only saw pictures of my apartment, but the lady that works in the office was very special. She went above and beyond to ease my mind. I easily signed the lease and paid deposit with my credit card over the phone from Wichita. I felt at home as soon as I arrived. My apartment was exactly what I expected from pictures. It works great for me because I from home and am comfortable doing so here. It stays quiet. Also I am pleased with the location. I didnt know anything about Louisville areas, but its easy to tell this is a safe and convenient place.

This is by far the best place to live in Westport area. I was a student who stumbled upon this place halfway through a lease that I eventually ended up breaking just to live here. A few of the key points: The staff is some of the best, at least in my own opinion. The manager makes sure you are well taken care of and will do just about any thing within reason to make a resident happy. When I left to go on vacation I thought I left my door unlocked and they went and locked it for me! I was extremely thankful! The quality of the apartment is top notch for the money.The location is one of the easiest to live in and also get where I need to be. Sometimes during rush hour it can take a couple minutes to turn left since there is no light coming out of the complexc, but it would be about the same as waiting at a light to turn so not bad. I feel very safe there. Bottom line, this place is simply amazing. This is an apartment community worth checking out at least!

My husband and I moved here about two months ago and absolutely love it! We toured several other properties but ultimately decided on this place because of the updated apartments, and the Lyndon area in general. A nice lady showed us around the model unit and property during our first visit, in addition to assisting us during the lease signing process. We felt bad because we had a lot of questions about the property, community and school district but she was so knowledgeable and friendly throughout the whole experience. We haven't had any complaints so far and have recommended this place to many friends.

I have to agree with the only other review. I think it is definitely improving over time too little by little. When I chat with maintenance and office staff I begin to understand the complexity of running a place like this and the simple fact that they take the time to have honest human conversation with me lets me know they are genuine and care. They work hard to make this place comfortable. THe only thing I would change is maybe adding a Free Chocolate Friday to the community? Kiddinh! But really this place works for me. KEep life simple and invest in your community the way they do and this world will be a better place.

I am not kidding when I say this apartment surpassed all other apartments I have lived in, especially for the price. My family loved it when they came to visit and I had plenty of room to entertain. I also had lots of closet space which is a must for me. The pool was a plus (and it was right beside the laundry room - super easy to drop your laundry and go lay out!) If I I definitely would recommend this apartment to my friends and family. THANK YOU COUNTRYBROOK