Cross Keys Apartments

I've been renting here for years, the neighborhood is nice and the units are good but it's absolutely mired by the maintenance and office staff. The maintenance does not know what they are doing, they do patch jobs on everything, you will have them over tons of times to no avail. The office staff has no respect for the residents, they are deceptive with their practices, they tell you you have to have their washer and dryer and their security system which is a blatant lie and cash grab on their behalf. When work is not done they will ALWAYS side with the maintenance no matter what. No point in contacting higher ups as they will not help either (although in the past at one point they would). Some residents blast music and nothing is done about that. They forget that it's the residents who are their customers and pay the rent here , they need to respect their residents and hire better maintenance . They have the carpets in the buildings filthy and they never fix them. Washer and dryer machines don't work. The staff is one big clique there and they hate their residents

I have been a long time tenant of Cross Keys- It used to be a senior community and rents were kept low in exchange for a fed tax break but the rents are no longer low. Even though I have a lease agreement, my rent went up $400 this year alone!!! They do not keep their word at all. The last increase of $262 came with no official notice so it was a total shock I was not prepared for. Disgusting- I am now paying the same as new tenants with fully upgraded apartments even though they have not done anything in my apartment for 12 years. There is no client appreciation or loyalty. Everyone wants to leave but it's hard to find anyplace to go because Florida has allowed the housing market to be completely out of control. But people are moving in and back out at record speed. Keep looking-

Used to be a great place when it was senior housing with a tax break that kept the rents affordable. They have increased rents tremendously since they lost the tax incentive. They also have an 'escalation clause' in their lease agreements where they can raise rents whenever they want- and have increased it more than $100 within one year. Different residents pay different prices. Used to be a very friendly neighborhood but like it used to be. No place for kids to play or hang out. Grounds are well maintained- apartments are not- never any upgrades or replacements on anything. A/C units are very old and need constant repair. I hope it will return to affordable housing and seniors again.

The access to major highways ,local supermarkets, shopping malls, hospitals, restaurants and so many more is fantastic and within minutes. Access to public transportation is also within reach. The staff and crew is very helpful an efficient. The common areas are well maintained. The amenities are wonderful. love my new home, because there's no place like home.

Even though this community is a 55 community, it is wonderful for those with families. It's in a nice area with walking distance to a grocery and schools. Not far from main road either to get you to where you need to go. The staff and neighbors are all friendly and treats them like family.

I live at Cross Keys Apartments where tenants will fight for parking spots. Now Cross Keys requires everyone to have parking permits. Really, life at Cross Keys has been great no complaints here. I could live here longer had it not been for the thought of renting and my money going to oblivion every month.

The apartment community was great. The location was excellent and the staff made you feel like family.