Crystal Woods

Roaches, bedbugs, now mice. It’s great, if you’ve been in the field your gonna love it here. Sound of their little feet running at night is very therapeutic. Management has been pretty nice about it though, set an appointment prior for yesterday for pest control to check them out and still waiting. Caught 6 in a 2 week span and kinda curious if they can beat my high score

Crystal Woods on the appearance seems okay, until you're here for a month. 1. Terrible floors, I could hear conversations of my neighbors throughout the night consistently. 2. Terrible water pressure, you can only be on scolding hot or freezing cold. If on warm, the sound of a jackhammer (literally) will sound through the walls and if not you, you can hear it happening to you neighbors. 3. From time to time, black gunk will comes out of the faucet that is oily and hard to wipe clean. We no longer drink or brush our teeth with the water. 4. There is terrible liter in the hallways, cigarette wrappers, tobacco materials and fast food containers. 5. From time to time, questionable people who don't live in the neighborhood I've caught smoking weed in the hallways and on the steps in broad daylight, not somewhere I want my family to be.

Me and my spouse visited crystal woods today. Expecting to come in and speak to someone about an apartment to view and to begin the application process, but the customer service was horrible. Mind you, they are current under new management as of June 2018. We walked in and sat down while both of the leasing agents were on the phone. As soon as they got off they were giggling like children about another perspective resident and her sister that were on the phone. they continued to look at us but never once asked us anything or even mumbled the words "we will be right with you" instead they continued to talk to each other and laugh for 5 mins as we sat there waiting to be addressed. It got to a point where we got up to leave and never after that did they ask anything or approach us. If Crystal Woods doesn't respect their future or potential residence, what makes you think they will respect their current residence. It was such a disappointing experience and if this is how the new management allows their employees to treat guests than I will find another home that will value me as a person. Stay far away from this place. You have been WARNED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We loved our experience with Wardell here at Crystal Woods. This is our first apartment as newlyweds and he has made us feel like family. The newly renovated properties are an amazing price for all that is offered. We are a good distance from the highway, shopping malls, and entertainment.

You tend to read the reviews of others before you write your own. I have been in customer service for many many many years. I tell you what I went this weekend and was a little unsure. The property was clean and many friendly tenants. I walked into the office and Mr. Gatlin excused himself from the customer he was taking care of and warmly greeted myself and my family. Shook my hand as well as my young God daughter's hands. Once Mr. Gatlin was able to meet with us, he treated us like VIP's. We approached the property he was so excited and warm to show us. The words that really make a customer feel great was Ms. G I know that you will "Love your new home". Mr. Gatlin is truly a blessing to have on your team Crystal Woods and I will be home in 2 weeks.

I've lived at the Crystal Woods for 1 year, and had a great experience! The office / maintenance staff are friendly and helpful. They took extra time to make some repairs on my place to "get it right." I LOVED the location and how accessible the surrounding restaurants and shopping areas are from my building

My husband and I have lived at Crystal Woods for Almost 3 years now and we love our place and the office staff is always great and friendly. They always go above and beyond to make sure we are happy! Highly recommend this complex for anyone to make it their home.

Lived here for 2 years because it was the best price in the area. You get what you pay for. The website and beautiful pictures are smoke and mirrors. We had a "renovated" apartment and the only thing nice were the new appliances. The new washer/dryer was so loud we had to have it replaced twice. Roaches would show up every other month even though our place was spotless. The complex would lose water randomly without warning at least once a month - without any cause. The office would blame it on a water main break or have zero knowledge of it at all. The parking rules were absolutely ridiculous. Whatever you do - do not have an out of state plate/inspection because they 100% do not consider it legit unless you have virginia plates. Our car got towed without ANY warning (even though part of the agreement is they have to warn you). It was absolutely ridiculous trying to reason with the office. They added random move out fees for a completely clean, spotless, better than we moved in condition apartment and claimed we admitted to damages that didn't exist - there was also "no appeal process" - convenient for them. The gym was always teeming with teenagers who were just messing around/sitting on machines. Several packages were never received or stolen from outside our door. When we talked to the office about it, they said that all packages were delivered to them and that we would get a notice on our door whenever a package would arrive - total lies. I came home to full on Police/SWAT team raids twice in my time at the complex. There were always police cars in various areas responding to calls - not doing patrols. The maintenance staff was actually nice but completely useless as far as fixing things. I would have to lend them tools or buckets or 'remind' them to not dump paint/solvents down the tub drain. During the winter, the lot is not plowed or salted unless enough tenants request it. I've never lived in such a terrible apartment complex that actually had beautiful apartments. The office staff, loud complex, bugs, and random water shut offs were not worth the $100/200 monthly savings as compared to other places. AVOID AT ALL COSTS.

STAY AWAY!!!!! This building is so cheaply made you can hear every time upstairs neighbor walks around. Do you think it's just apartment living? Think again. It sounds like thunder as he walks. Do you think I am exaggerating? Leave me your email address I will send you the recordings I have. You will be shocked. I wish I could upload it here. Incompetent management told me to call the cop when they walk around their apartment.........I was like.....um....are you freaking kidding me? How about changing wood floor to carpet for second floor and above? I can't sleep without ear plugs as my upstairs neighbor likes to walk around nonstop in the middle of the night even until 2 or 3 am. !! When kids run around the whole apartment building shakes and their parents don't even care. I have a not functioning dryer. It has been over a month and I put multiple service requests and still it's not fixed. Now I need to go to laundromat. On weekends be prepare to go out all day as ignorant tenants will play music so loud you won't be able to take a nap or just relax. You pay rent to have a place and you are forced to go out. I filed multiple complaints about that. Guess what? Management doesn't even respond so good luck. When someone smokes in front of the building it comes in the apartment as front door has huge gap between door and door frame. It's not cheapest place rent wise. If you are gonna deal with all these shenanigans why don't you just rent the cheaper place? Do you like picture leasing office put on its apt website? These are not even stainless steel appliances. These appliances are just painted silverish gray. Don't get fooled by its look. I am doing this to protect next victim. Stay away. I am breaking lease early. Even if I have to pay penalty I think it's worth it. Save yourself a headache.

I highly want to thank Mr.Ali for fixing my air condition system so quickly. My AC unit broke down just recently and I was concerned because I am asthmatic and without air condition in hot weather my breathing gets very difficult, as I had stressed to him that day. I wanted to give a great thank you to Mr. Ali for not just taking care of the issue as quickly and efficient as he did but for providing me a fan during the process. From what I was told, maintainance doesn't work usually on weekends and when my air condition unit broke that Friday afternoon he made sure to come back early in the morning first thing the very next day, that saturday, to continue to fix and follow up on my issue. Thank you Mr. Ali. Your service is greatly appreciated.

I have lived at Crystal Woods for just over a month. The one star is for my apartment. I like the layout and design. However, since my apartment had not been cleaned when I moved in (debris, dead bugs, crumbs), and the recycling dumpster had not been emptied in weeks then disappeared, and the cut I got on my foot from the crumbling grout in my bathroom (the shoddy construction is shocking), and the story below, I cannot give any more stars. On May 11, 2017 I returned home from work around 3:15pm. I opened my door to a smoke-filled apartment. Inside the thick smoke sat my dog. I sprinted through the apartment to see what was on fire, found nothing, and got my dog out of there. It turns out that there was maintenance in my building that used a smoke bomb to check for plumbing leaks. That smoke collected in my apartment. My dog was forced to breathe that smoke all day. I breathed it in too, and I am an asthmatic. This was over a week ago, and I am still coughing. No idea what chemicals I inhaled. We were not given advanced notice about this, and no one called me about the smoke. The leasing office apologized for this, but no one offered any compensation or restitution. What’s worse is that the leasing office didn’t seem to know anything about it. So between the negligence of the apartment complex and the plumbing contractor, I have to look for another place to live. I have not been provided a safe environment which is against the Virginia Residential Landlord and Tenant Act.

If I could give this apartment complex a 0 out of 0 I would. Do not move here if you value your safety or expect your apartment to be cared for. There is no way I would live here if I have children or were a single female. I had to sleep with weapons next to my bed because I was so scared. If I had children I'd be afraid they'd be kidnapped. I've had strange men approach me since living there asking me to come have "conversations" with them on the sides of the buildings. Furthermore, my car got towed WITH the Crystal Woods decal in it. There is trash and cigarette butts everywhere. I had to put out small fires that I saw resulting from fresh cigarette butts on the ground. It took them over 3 weeks to fix my A/C. I had water leaking out of my electrical outlets when I turned the shower on. The management refused to ever respond to any concerns I had. The management lies through their teeth to get you there, and when you move in they say you don't have it in writing so you don't have proof. The list goes on and on. There are 2-3 apartment places in the area that are much nicer if you want to live in this area. Stay as far away as possible!

There should be a clause that comes with this apartment. First off there are roaches that pops up a month after you move in. They shut your water off at random moments, trash in the hallways, upstairs people hold marathons at night while your asleep, and unfriendly rental office staff. The only people who are friendly are the maintenance crew. Please do yourself a favor and not move here. I am leaving this place in 2 weeks because my baby and I cannot get any sleep at night.

My toddler and I moved in about two months ago. So far, this place has been wonderful. I've been through my fair share of apartments during college, various internships, and other such endevours, so I have a solid grasp on what is and isn't acceptable in an apartment home complex. In my experience, this community rates among the best. There isn't a bug in sight. All of my maintenence requests have been resolved with in 24 hours. The price is very reasonable especially considering its only a few blocks from several major highways. Staff are polite and accomadating. Bianca was my leasing attendant. She was able to work with my schedule, my budget and my never-ending questions.. Especially since I rented my apartment online without even seeing it! It was everything I excepted. But the best asset to Crystal Woods, has been the community. My daughter has already made a few new friends. We have gotten to know all our neighbors and most of all we feel very safe in our home.

I have been here for 2 weeks now. I waited to write a review because I wasn't sure what they were telling and selling me, were true. BUT WAS I WRONG!!! This place is FABULOUS!! Fanny and the office staff have helped me tremendously. Fanny was on her game and answered every question I had for her. She was thorough and didn't blow any smoke to cover anything. . She gave me everything we needed. If we pass her on the property, she takes the time to say hi and ask if I'm happy with everything. If I need or ask for something, she definitely delivers!! The staff here really works well together and the atmosphere is welcoming and friendly. I've read these other reviews, and honestly, they aren't true. They have really tried hard to make the property safer, cleaner, and nicer. IF YOU FOLLOW THE RULES THEY HAVE SET UP, YOU WILL NOT HAVE PROBLEMS. Also when in doubt, ask, ask, ask!! That's all I did and I got answers. Also the location is awesome. It is located in between Annandale and right across the street from 395. Traffic isn't really a problem since it's literally 2 blocks away. Also, I am near 2 grocery stores, a ton of shopping and lots of restaurants. If you are looking for a young, vibrant, upscale, and modern apartment complex, this is it. They have totally remodeled everything and provided each unit with new everything. Also, They have bought the entire neighborhood and patrols the entire place to make sure that no one that shouldn't be here, is here. I definitely recommend Crystal Woods!!

We were very excited to view these apartments. We were told over the phone that there were units available for low-income families, but when we arrived for our scheduled viewing we were told that they did not and never did have any such units available. We were also told over the phone that there were units available that week that we could reserve in advance to take advantage of the promotion they were offering at the time, but were again told otherwise at the time of our appointment. Our tour was rushed and limited only to the model, though we were promised a tour of the community amenities as well. We felt as if we were unwelcome there. The model was beautiful, but much smaller than it appears in the pictures. Much, much smaller. For the amount of space, $1500 felt like way too much, especially considering the horrible customer service we received. We can't imagine what it would be like if we had signed a lease here and then had an issue with something; the way we were treated, it is easy for me to assume that we would have always been treated as an inconvenience and that our issues would be on the back burner while we handed out our time and money.

me and my husband and our daughter love here in a three bedroom and got it for a great price and it's really nice and everyone is amazingly nice!

I am truly a huge fan of this community. We have been here about 5 months and are so happy to have found a place we can call home for a while. There are several advantages compared to the typical nice NOVA high rise apartments we moved from, the newly renovated apartments come with reasonable pricing for the area, beautiful interiors and generous space, and a very family-friendly neighborhood atmosphere. We actually know almost all of our neighbors here and walk our dogs together every now and then. Management and office staff are wonderful. Kind of surprised at these negative reviews - my experience has been quite different. From the manager to Bianca (I believe that's her name?), the maintenance supervisor - all have been accommodating and helpful during every encounter. The few times we called for minor service items we got helped right away. I like that they do resident appreciation and engagement activities like their pool parties, movie night, etc. Last minute visitor parking may be tricky if you don't get a pass before the office closes but haven't had any issues with that. Highly recommend!