Elevate at 604 West

The management team is welcoming and easy to communicate with; they answer our questions with genuine care and the concerns we have are addressed in a timely manner. The property has a charming vibe without having to travel threw hectic traffic and the amenity’s are fresh and inviting. All of their units are newly renovated and upgraded with new appliances cabinets sinks. I recommend friends and family in transition to Elevate @ 604 West all the time they made our transition easier.

We have been here for 7 months and management has been a NIGHTMARE. We have been without hot water for 6 WEEKS. They tell us they will stop by so we've had to lock our pets up for 6 weeks because they never tell us when they'll actually be by. I've left close to 30 voice mails and NOT ONCE HAS THE OFFICE RETURNED MY CALL. Our carpet was soaking wet for around 2 and a half months because they installed the wrong A/C unit and the water drips into the maintenance closet floor and now the apartment below us has water damage. They literally dried the hot water tank and said eh it should be good, so the hot water tank BLEW at 3am. We woke to a loud pop and a bright light, since the maintenance closet is in our bedroom. When they do come it is so early in the morning that they've walked in on me in my night things. They are more considered about having proper chairs on balcony and doing inspections than they are about our hot water tank. They expect us to call everyday to remind them to do their job. Maybe leaving a bad review might get them to finally do something.

I was on the phone and they so graciously offered an in person tour. I went out of my way to drive there, got stood up. I was only 6 minutes late and that was due to my job requiring me to stay a little longer. I tried to call thirty minutes before, to announce my lateness and they didn’t answer the phones. I proceeded to drive to the apartments thinking they were just busy with other things. I arrived and the door was locked and lights were off. I asked this random man who obviously lived there if I was in the correct location for the main office and he said “Yeah i don’t know”. Then I got in my car and drove half an hour home. This experience sucked

This company is very unprofessional, the maintenance guy there is so rude and blunt. Their website says one thing but when you go to the office they tell you something different. Nice place now since they’ve upgraded but rude bunch of people I don’t see how they have tenants.

So they moved in a bunch of families to live/work on the rooms like he said which has brought all night banging and noise plus a bunch of cockroaches.

This complex is very run down. They don’t have any photos of the exterior of the complex for a reason. When I arrived I thought I was lost.