Epoque Golden

Maintenance Request Quick and easy. The request to check my heating unit was finished before I even got home.

This is a beautiful building in a wonderful location with spectacular views and easy access to downtown Golden. The finishes, appliances, and amenities are all very thoughtfully designed. However, dealing with management in any way has been like pulling teeth. We have been here only six months, and the office staff has been a rotating carousel of new faces, ranging from nice but unhelpful to downright rude. Even simple things like adding a parking spot or requesting a duplicate charge be corrected require multiple emails and face-to-face conversations over weeks or months before they are addressed. The manager is almost never onsite, allowing the office staff to dismiss any questions or concerns with “Let me check with the manager” and never getting back to you again. Emailing the manager also does not usually produce a response. Basic maintenance requests (for example, replacing a broken and chirping smoke detector, fixing a baseboard that was knocked out of place since before we moved in) either go ignored or are only half-addressed with empty promises to finish the task later. For more complicated maintenance issues, tenants are equally on their own. For example, the wiring in our kitchen is faulty, and opening the oven at all during normal use will trip the circuit breaker almost every time. After submitting a maintenance request and following up in person to have this checked out, a building maintenance person came in and flipped the breaker switch (which we had already done) and said it must be an oven issue. A technician from the oven company came to check out the oven the following month and said it was not the oven. When we brought it up to the maintenance team again, they said it was definitely the oven. We submitted a new ticket, but no effort was ever made to follow up on the problem again. While we love Golden, our view, and our floor plan, this is the worst management company we have worked with in 10 years of living in luxury apartment communities, not to the mention the most we have ever spent on rent.

Good view but got a lot of bugs recently. Love this place though, 4/5!

Great location and facilities Well maintained Excellent staff

The location is beautiful, nestled in the hills of Golden. I love the views! I also love the high-end finishes and larger square footage - much nicer than the average apartment.