Establishment

My car was towed from the complex. I thought that my car was stolen and report it as such to the local police department. After giving the officer the address of my vehicle over the phone via the car’s tracking system, I’m later informed that my car was towed because of lack of display a parking decal to which I tell him my apartment complex doesn’t use parking decals. I wait for the office to open and ask if the apartment complex uses parking decals. The leasing agent states, “Yes, since October” and then gives me a form to sign in order to issue me a parking decal. The reason this is shocking because I had renewed my lease in February and in all of the paperwork reviewed for the renewal, the agent never informed me that I needed a parking decal. I inform both agents that I was never informed to which they reply we sent out emails so I check my inbox and there’s nothing from the complex but payment confirmations. One agent asks, “You didn’t see the news on the online portal?” to which I reply I don’t have access and state that every month when either of you print my bill pay form. So I send in screenshots of the error messages to the leasing office and was told that I can talk to the manager when she comes in later that day. I call the office after noon to be informed that the manager isn’t coming in today and they are powerless to do anything so go back to the office in person. After asking repeatedly, I’m told that the manager is on maternity leave and the interim manager is at another complex so I ask for the name of the complex so I can speak to the manager. The agents never give me the name of the complex or phone number as requested and instead launch accusations that I should have been informed due to the email blast and online portal both of which I don’t have access to. After two hours in the office and much time taken from my workday they state that I will have to pay for the towing of my vehicle and speak with the manager tomorrow. In front of the leasing and maintenance staff, I point out that the agent that renewed my lease failed to do her job of informing me of everything that included and required to stay at the complex to which the agent herself stated that there is over 300 apartments at the complex so she can’t inform everyone. This level of customer service is inhumane so if you’re at a KPM property I encourage you to be diligent because their employees can’t inform or properly service everyone.

The property manger and leasing agents and really unprofessional, apartment was FILTHY upon move, no heating, roaches everywhere even when you clean apartment. this isn’t a “luxury” apartment it’s just a roach nest with new appliances.

Extremely UNSAFE. Tenants fighting, people loitering on property, and gunfire is common. RATS and ROACHES everywhere. Management never finished paint job on half of the property - looks terrible. Maintenance is not responsive to service requests. DO NOT RENT HERE.

Me fascina siempre limpio y los contenedores muy organizados buenos vecinos nada de ruido me encanta

Me gusta la calidad del apartamento me mudé hace una semana y todo nuevo !!!!

Horrible customer service. They take forever to respond to maintenance inquiries. Only lived here ~1 yr and they have already had numerous plumbing issues, sewage backs up into the tub and leaks through the floors of the units. Emergency maintenance is a JOKE. They do not answer the phone, they do not respond to messages, I'm not even sure they know how to do plumping based on the constant issues in this complex. They expect you to pay for disgusting, unlivable conditions, and will literally make you wait the whole weekend while there is SEWAGE in the apartment and do nothing about it. You can put in requests online, call the office, and call the emergency line and still sit and wait days with nobody reaching out, acknowledging the request, or doing anything about the issue. Units "look" nice on the surface but are truly not. The only benefit is being able to have my large dog here with no issues and that's sad. Do not recommend.

These apartments are like a revolving door-different people move in for months at a time then leave, every month the water is turned off due to some type of "issue or maintenance", we have no gates which allow every criminal in houston to visit- cars, motorcycles and tires are constantly being stolen, someone got shot in one of the buildings, swat team had to assist with a hostage situation in another building.

We've lived at this apartment for 2 years and I can honestly say they are the best complex. Our management staff and maintenance staff is friendly and helpful. They get stuff done when it comes to repairs and address concerns in a professional and timely manner. We even have community events. Priscilla, the main manager, is kind and knowledgeable and this doesn't change between moving in and checking out the units to after years of living there. the maintenance team has helped me with every issue I have ever had.

Came to view one of the units when i was looking for a place. The office was nicely set up and had the best walk through With Priscilla as she pained a picture as I walked in to see the unit.

1. They have constant plumbing issues, especially if your on the first floor.2. This complex is roach infested. I ended paying out of pocket to pay a guy to come spray my apartment.3. Maintenance is a joke. They use third party contractors. They have never had their own maintenance since i have been there. They never complete your request in a timely fashion. Their excuse is always we are low stuff so it will take some time. I don't mean to be shrewd, but none of that concerns me. I am a tenant i pay to live here. If your short staff you need to hire more people. For an example i have had a leak in my bathroom ceiling took them 4 days to fix that. I have had my front living room window broken by neighbor kids, took them 3 days to fix that. (violation of their contract, considered a security risk). I have had a toilet not work for 2 night (big violation) that's considered an emergency and breach of their contract. One thing to add to their short staff maintenance, they always has more than one guy in my apartment trying to fix the issue. At one time 3 guys. How can you have 3 people in my place that one guy can fix if your so short staff. For the first 7 months i had foul sewer smell coming from my bathroom. Often always kept the door close and suffocate myself with air freshners.4. I have moved out end of April 2018 and i am still dealing with them. everything was in good standing. Apartement clean when i moved out. Returned both keys. Yet they have not returned my deposit. I keep calling them all they said we will talk to accounting. they should have sent it. The buck keeps getting passed to this "accounting" department. Whom i cannot speak with. I asked to for their VP's email address. They informed me to email them and they will forward the email. Unacceptable. By law they have 30 days after move out day which would be end of May for me. They it could take 2-3 weeks supposedly. I have still exceeded that timeline and i dont have my deposit. To this conclusion. Trust when i say don't give this apartment a look. It is not worth the headache. I only stayed as long as i did because of my work situation. I was not ready to move yet. I only chose them in the beginning because of location and at the time the rent was cheaper. They have the audacity to raise rent when there are so much more maintenance problems. I am in a much nicer place now and much happier with it. Trust this is a real review and ex tenant of that complex

3 dog attacks just this week. always happening. apartments do nothing about it. management changes frequently bad service they don't fix any problems and they're incompetent and do not know how to run a property. i do not usually post reviews like this but i made an account just to post this as it's getting out of hand.

I moved here recently and so far love my apartment, the faux wood floors throughout and the floor plan. I was able to see the apartment before move it and saw a few floor plans before making my decision. The Property Manager and Assistant Manager were both very kind and accommodating. Also, they have been very responsive within a reasonable time frame and have always answered all my questions. I have had a good experience so far and the Location is great and its very quiet. Everyone keeps to themselves. I will re-review in about 6 months to share my experience.

This is one the best complex I ever lived in. Closed all the great store's to do, All your shopping . Not far Downtown area ,Medical and The Great Galleria. This is a unique Complex . Well maintain , with nice looking pool in the middle of complex includes lounge chairs , tables, specially the built in bar for outdoor pool parties. And the quietness. Love it ....Thanks Westgates Apts. Jose G, Houston Tx

You would want to think again before renting at the apartment complex!! Yes, this apartment complex is very old but these management companies could have keep this complex updated. Not blaming the new management Roscoe but something needs to be done with this complex. I don't know who is in charge or hiring contractors to fix things around here but they would just hire anyone! My AC unit has been down for several days. Put in couple work orders in via internet. They finally send someone to fix it BUT the contractor who "fixed" it said to one of my roommate this motor is to big for this AC unit but it will work! couple days later is breaks again!!!! Another contractor comes by to look at it and says Surprisingly your apartment did not catch on FIRE!!!! The motor in the AC unit was sparking!! mind you that the unit is run by GAS!!!!!! So if there was a small gas leak this apt building would of exploded!!! SO please think again before renting here! This complex is very unsafe! Now the ceiling in my dining room is leaking water and part of the ceiling is falling off! Roommates reported it to the office and was told that they have a lot of work orders. Now we are breaking our lease!

The apartments are gradually updating, we have new management, maintenance takes forever (3 weeks to fix ac in Texas is not acceptable).

They recently changed management companies and I love the new office staff! They are older apartments but because they are well built you won't hear your neighbors! Good area close to Whole Foods, Kroger, and H.E.B. Can't beat the price and they are pet friendly :)