Felix Apartments

I really have NO words adequate enough to describe how terrible the experience I had with Felix Apartment was. Margarette and the rest of the staff there assured my boyfriend that they would make our process of moving-in “as smooth as humanly possible” at first. My boyfriend had some criminal background from years ago but was honest with everyone at Felix from the very beginning. They reviewed the rental criteria and informed my boyfriend that nothing he mentioned matched with anything that would flag a non-approval so he applied. We paid a little over $100 with a processing fee for the application fee, and a little over $300 for a deposit. I thought it was odd that they were asking for deposit funds BEFORE approving him but it was paid to them. They gave us green checks of approval in every area of the application on the online portal and verbally told us that everything was good to go. We got a log-in to the portal with our new apartment number, started getting resident newsletters, etc – again all prior to the actual move-in. We discussed with them getting keys on a Friday, last Friday – everything again was great, or so we were told. The day prior to our scheduled move-in they STARTED doing the follow-up for our rental history. I know because I was in contact with our old landlord all throughout. Margette would act confused every time she got a call BACK from my old landlord, as if she wasn’t the one reaching out. They ask the previous landlord to fill out a form for rental history that was created in 1983. They call us and give us our pro-rate amount, again assure us that everything is great for TOMORROW move-in. My boyfriend arrives to pick-up KEYS for the new apartment and they inform us that something in his background came back flagged from the 3rd party approval service and that we couldn’t move-in. The day, the hour we were planning on starting – with all our possessions from our previous place packed in and keys turned in. YEP! They hadn’t bothered even processing the application for full approval until the hour we were set to actually move-in, all while leading us to believe everything was just fine. They refunded the $300 deposit but not the $100 application fee. And when my boyfriend went in there in person to really get to the bottom of things, the manager sat in the other room and refused to come out and speak to him, apologize or address the ridiculous oversight in any way.

My daughter is renting from them now.. We have reported to the office that there are rats coming from the fireplace and from the kitchen behind the refrigerator eating her food a scaring the hell out of her... We have taken pictures and expressed our concerns and yet the office doesn't seem too moved. We have been told that pest control comes on Tuesday and she will be added to the list. With the concerns of COVID who knows what the rats could spread. My daughter pays monthly for pest control services why couldn't they schedule an appointment for pest control before Tuesday? This is totally unacceptable... Don't RENT FROM THEM!!!!

Y'all please, for the love of all that is good DO NOT MOVE HERE! I have been washing my dishes in the restroom because they have told me I am not a priority and it is not an emergency for the past 4MONTHS!!! My lease is up soon and I cannot wait to get out of here! If your looking for a place that will neglect you, look no further! The sink issue has trickled to a pest infestation problem that they refuse to acknowledge. There are also multiple leaks and no help has been provided. For the price of the apartments, you can find better places! Don't say I didn't warn you!

Nice & great people I enjoy it to the fullest!! Everything nice a clean love how friendly the environment is really recommend you guys!!:)

All I can say is that the web page and description of the apartments are false. The apartment size is great, but the condition is poor, dry rooted cabinets with boards placed over the problem to hide the damage, roach problem, no new appliances, my stove has a short in it, front eye needs to be banged in order for it to turn on, if you put the oven on 350 your food will burn with in 10min, refrigerator old place for an ice maker no ice maker, some plugs have shorts and blow the breaker. If thy would pay as much attention to the apartment units as they do the outside, this would be a great place to live. These units need to be upgraded desperately, what appears on the web page and the actual unit so very different. Before you sign a lease ask to see the unit you'll be renting so you want be disappointed. .

Do not rent at this complex it is infested with roaches. It has a real bad sewage problem that they will not fix. The plumbing is old and backed the neighbors food and water backs up and comes thru you sink, tub, and out the wall behind the washer. the air and heat never works you have to put in a million work orders for them to come patch this stuff up and within a week its back like normal. the air conditioning unit leaks water all over the bathroom and constantly drips in the shower. To top all this off the tub has black mold in it which they painted over to make the tub look new but the paint peels over time and you can exactly what they are trying to hide and it stinks bad they will not install a new tub and refuse to even repaint. the carpet is cleaned so pretty when you move in but within a few weeks you see these black marks appearing in the carpet looks like it can also be mold. the cabinets and stove looks like rats have nibbled all the lining out . Its horrible sad thing is they would not show me the apartment until after you have paid and signed a lease claiming that they are not done working on it and when finally see it its to late... Please stay away from these apartments they will rip you off not to mention the sewer water that runs in the middle of the road and you can literally see the tissue and things in that your kids or you have to walk and drive thru.

I've been here almost a year and I can't say my experience has been bad at all...I mean I had a few issues in the beginning but everything has been pleasant. They're working hard to get things done around here and on my end in a timely manner. We as people have to learn that although it's their jobs to get things done around here they are human beings and is trying their best to accommodate the needs of so many people so treat them how u would want to be treated and know that things happen out of our control they didn't build the apartments or appliances so with that being said this is a huge beautiful complex (ugly colors lol) but the layout is very nice and unless it's a maintenance man for each resident give them a break they have alot on their hands and have to do it with a smile as we do at work. Diana our manager in my eyes is sweet and does her job well as well as her office staff I just love Latoya! Never given me a reason to have anything negative to say about them or their services so thanks for making my home and stay pleasant u guys!

These apartments are beautiful i constantly see maintenance working hard and the neighbors are sweet

I have been living here for many years & I love it. It has not always been great since there has been staff change through the years. The last few years have been great. I feel that the staff & management truly care about me and all resident's. They have added a fitness center & pool is now always open. They are also painting & doing alot of work on the outside. The ladies in the office are nice & always smiling. They make me feel at home. I'm here to stay.

I came to see the apartments and fell in love.. beautiful environment, but the leasing agents seemed to have a bad and unwelcoming attitude. I asked the manager for their corporate number and she refused and also said I was being rude by asking for their number. I went there 3 times and she had a bad attitude everytime. It left me with a bad taste, I could not see myself living and renting from them, and I could tell I would have problems with them.

Refrigerator has been broken since Friday it is now Monday. Went to see whats going on because im tired of buying ice everyday. Even though I filled out a service request they have no idea where its at and dont know when someone can come to look at my refrigerator. I cant wait till my least is up as much as I hate moving i will not stay here.

The staff is amazingly welcoming! Because of the leasing agents I came back and leased with them. Their pool area is so beautiful! I can say I'm excited to live here and I know the sweet ladies in the office will tend to my every need as I have felt that already. As for the reviews I was a little disappointed but I did give it a shot and I'm So happy I did give that chance. Everywhere else I went I was rushed out the door here I actually got a complete run down of everything and all questions were answered. Never did I feel like I was wasting someone's time. I'm happy to call cypress club my new home!

As you all know we had alot of rain in 2015. Its December 2016 right now writing this.We were on the 3rd floor.By the fireplace and front door there was a bad water leak so bad it made the drywall fall through the bottom of the fireplace and it was dripping through the ceiling too. We put multiple work orders in and they lied right to my face that they never got them. Then they said the roofers would come in the next 6 months its been over a year and a half and they have done nothing.I have a bucket under the fireplace that fills up with water when there is rain. About 4 months ago we have had rats in our place the office could care less because we had told we are moving out i guess they are so rude.

The staff here are liars This is one of the worst places to live in the world . I am not lying to you please beware just because this is supposed to be a second chance apartment complex these people truly treat you as if you are less then human They never fix anything on time you live in mold and the staff is far above brewed and the staff are liars they say one thing and do another The assistant apartment manager feels like she can speak to anyone anyway she whee The assistant apartment manager feels like she can speak to anyone anyway she feels You live in mold the appliances doesn't work even when you write up a work order Renters BEWARE

If there was a way to give this place negative stars they would have a SOLID -5. The staff is extremely rude, they don't follow their own office hours it says 10am they'll leave out in the cold until they get there around 1040 and wont even apologize just look at you rudely. The maintenance people SUCK beyond belief I don't think they understand English I don't believe they're legal honestly, you say fix the stove they'll fix the sink you say fix a door they'll fix the good door and leave the bad one. Then they'll all lie and say you said sink not stove and make you wait even longer and on top of that the pool hasn't been open for years!! DONT COME HERE when you find a better place TAKE ME WITH YOU

The staff is rude , it takes for ever for maintenance to do anything , the pool is permanently closed , they are not pet friendly and will nic-pick with every little thing plus THEY HAVE ROACHES , it's like living in a roach motel

My boyfriend and I had an appointment that we had set days in advance. We drove 45 minutes to our appointment just to be told that the apartment we were looking at was leased the day before. Not only that, but we were also not given any other options for other apartment openings in the future. I had to pry them out of the employee in the leasing office. If this is how bad they are with potential residents/a sale, I can't imagine how bad they would be with someone that has already moved in.

TRUTHFULLY.... The apartments are in a good location. Schools within walking distance and several restaurants nearby make the apartments ideal for those who need options. The rent was great for a while, but they recently raised the rent which has caused considerable financial difficult for a single parent raising two children. We have a beautiful pool (one of the best in Arlington); however, it has been closed by the city (not sure why). All in all, I enjoy living here, but only because I have no other options.