Gates Mills Place

I have been a resident here at the 6809 Mayfield Rd Gatesmills Place since September 2020 when I relocated back from Arizona. Although my first two years I was not as satisfied as I am today, and it is all due to the New Leasing office, Customer Service person Judy, and Maintenance personnel. I am retired and spend a lot of time home, therefore, I easily notice that the halls are vacuum a couple times a week, the laundry room is kept much cleaner with the new machines being a welcome. Our Customer Service person Judy is absolutely great with taking the time to assist everyone with their needs, or issues, and most importantly she is extremely easy to communicate with, and very friendly. My first couple of years here, I seriously considered moving out, but then we got this new team of people that actually do their very best to keep everything working. Therefore, I am very comfortable here, I love my space, and for now I am content.

I have never lived somewhere that people actually felt like a community. I have that here. I tell everyone I know to move to Gates Mills. I love my apartment!! Riley moved me in and she was such a joy to work with. Thank you again for helping me find my home!

I just moved in a few days ago and it was an easy process. Staff in the leasing office are friendly and quick to respond to questions.

Do NOT move here! I've lived here almost 2 years. I'll be moving out as soon as my lease is up. They make it seem so wonderful in the beginning. Where do I begin? Let's start with the elevators. Those janky things are constantly broken down. Or you get stuck in them. Everything my leasing guy told me was basically a lie. When it comes to maintenance he advised me unless the apartment was on fire or the the toilet was overflowing to NOT call the emergency maintenance line. I had an issue with my my freezer not working on a Friday. So I put in a maintenance request for it early in the day. NO ONE showed up. The next day my entire refrigerator quit working. So I put in another maintenance request. The maintenance guy shows up a few hours later. By this point as you can image ALL the food in my refrigerator and freezer I had to throw away. I lost about $200 worth of food. The maintenance guy advised me to email his boss Carol (Property Manager) to see what she could for me. So I emailed her. The outcome of that situation was she advised me to either file a Renter's Insurance claim. She also advised no credits or compensation would be given and next time call the emergency maintenance line. During the summer time the A/C is a joke. The A/C is old and unless you're sitting right next to it you won't feel it. MORAL OF EVERYTHING DO NOT MOVE HERE!!!!

I've been here for about three months now. I haven't had a functioning dishwasher for two. You can file maintenance requests through their online renters portal. All of my requests were getting cancelled with no explanation. So I finally sent an email to the leasing office complaining about this. They said I would get a new dishwasher installed on a specific date at a specific time. That time has since come and gone with no dishwasher. I have had nothing but issues with this place since I moved in. There is little to no communication. The fitness center equipment is broken and run down. The laundry center smells awful and is expensive at 2 dollars per load in small units. You'll need two for a basic load of laundry. The only positive experience I had was the leasing process. And even then, there were a lot of false promises. If you don't mind this stuff and think the price is fair for that, then by all means. Otherwise, keep looking. "Awarding winning K&D"... yeah, right.

I've only been living here 5 days. My experience renting here was seamless and easy. Monecka was professional, and efficient. I absolutely love living here! The place is great and the access to the freeway when going to work is fantastic. Very quiet. Would highly recommend. A

I lived here for 3 years in the West building. I can say the first 2 years were pretty great, just had minor hiccups with maintenance issues. However during the third year beginning January 2017 we had major bug issues. Our apartment had ants, cockroaches, and bed bugs. From what I could tell the ants infested the whole building because I saw them all over the laundry room. They also had to treat at least three floors for the cockroaches and bed bugs. They treated once and they kept coming back. I would advise to not move here. We were clean residents and have never had these issues. I had to throw much of my stuff out and do crazy amounts of cleaning/laundry when we moved in December 2017 to not take these bugs with me. And the bug exterminator told me that the North and South buildings are even worse. Please consider some place else.

Barbie, the leasing Agent was great!! The appointments were all booked for Saturday, but due to a prospective tenant running late, Barbie was able to show a couple of apt's.....she was very welcoming & professional. I loved the apt.,nice and roomy with lots of closet space (win), eat in kitchen and a large balcony with an awesome view. I signed the same day & I really think I'll enjoy living here. Thanks Barbie for making my transition from a home to an apt., a little easier!!!

The staff at 6807 Gates Mills Place are hard-working individuals who try to please, even working up to the last hour (and after hours, as well). I know because I've called them at "all possible hours" (including the wee hours of the morning). I appreciate that they are always friendly, and maintain their professional demeanor even when you can see they are dogged tired. Kevin (Maintenance Manager) is great. His is a "thankless job" since he and those he supervises only get called when there are problems (urgent or non-urgent). He is always professional, and so are his subordinates (Nate, Ken, and others whose names I forget, I've not met one who was rude). They all do try to resolve issues as quickly as they can. Our building's cleaning staff also tries to keep our place pristine. Unfortunately, we don't all seem to appreciate their hard work. (Also, a thankless job.) I really really appreciate the efficient manner in which our resident representative (front desk) Cindy is always always spot on. I put in a request and I KNOW it's going to be forwarded without reservation. I've even seen her in very trying circumstances, attempt to maintain her professionalism while being berated and not losing her composure, I couldn't ask for anyone better. All of these things mean a lot to me as a professional myself, and as one who has worked for World-Renown Property Management Companies as the assistant to the entire staff. I know what it is like first hand. To see this staff maintain their status quo under every possible kind of pressure is amazing. I would not have renewed my lease this year otherwise, believe me.

This place SUCKS! They have the worse customer service ever. We literally have to beg them to do anything at this place. Carol is a horrible property manager. She does not help in any way at all. The only decent person they had in their office was Heather. They lie to you about the service. If you don't have to stay here, don't! K&D are snakes. They will take you for everything if you let them.

Worst customer service, I have been staying here for some time The Garage Parking is leaking, Rust droplets on the car. No body cares. I made payments on time every time. Payed 1 day late because of the long weekend for July 4th and they charged late payment. I called the customer care and they are not helpful. The mail pickup does not maintain timings, When called the customer care they wouldn't care. The Gym which is advertised is HORRIBLE! none of the equipments work. Laundry is bad. Some one stole all my friend's Cloths from the laundry.

Long term is an under statement. I have lived at Gates Mills Place for over 40 yrs. That should tell you all you need to know. My Reasons are based on practicality and value. The location was ideal for my business travels prior to retirement. I also find the location a fine place to live (shopping, restaurants, health care, etc.) The buildings and grounds are attractive and well maintained. The staff values your residency and maintenance is excellent. I have looked at other apartments in the area but feel GMP is the place to live.

STAY AWAY FROM THIS PLACE. Poor maintenance, Rude and DISHONEST staff. Business practices of Gates Mills Place or K&D Group is HORRIBLE and not TRUSTWORTHY. Their BBB rating is poor, D- on a scale of A to F. A few interesting facts to mention: 1. Poor Maintenance: I had no heat from February 2016 in spite of reporting 4-5 times, Maintenance visits within 24 hours but NEVER FIX ISSUE. 2. Worst Customer Service: Customer service responsiveness is absolutely poor, they never reply to emails, calls ALTHOUGH THEY REPLY IF YOU POST THEIR REVIEWS. They will deliberately misguide and charge for their negligence. 3. Rude and Dishonest Staff: They will try their best to not to return your deposit and charge you for any other fake amount. I gave them notice on July 23 and on August 04 I receive a backdated and forged lease renewal letter of July 22. They never reply on emails and whatever they say is an absolute lie.

Okay, time for real talk. I thought living in Gates Mills Place would mean that "I Have Arrived". Well the Mayfield Heights location, community, freeway access, police presence and shopping are wonderful. However, Gates Mills Place Towers leaves much to be desired. False expectations: Gated, secured community, not! Yes there's a gate around the property which is wide open and yes there is a security booth with no security, never ever! Central Air, not! Out of three buildings only one has central air and heating that you can "control" NORTH building! They will tell you each does, it's not true! Forced air and being able to turn heat on and off but not being able to set/control temperature is not the same!! Yes there's a lovely indoor pool. Also outdoor pool for additional $10 per residence in each household. Yes there's onsite laundry, which is infested with ants! All units have ants, so much that pest control has regular schedule of every Friday. Ants in cabinets, they seem to live in the wood! Ants in cereal containers! Ants in boxes! Yes there is a fitness center or more accurately called a room with two treadmills, one bike and one Elypitical. The property is old, tired, and rundown! The garages are literally falling apart. The covered parking grounds have such large potholes you'd think you were in East Cleveland! The balconies all need repairs and painting. The units themselves are decent but could used modernizing! Fridges are small and old! Kitchen cabinets old and painted over many times! Now the neighbors, lovely people, staff, not so lovely! Other comments are prohibited by "terms of use" so I'll just conclude by saying, Keep searching.......

This is great place to live, it's friendly melting pot, many nice families of different nationalities, lot's to do, we have indoor/outdoor pools, libraries, exercise rooms, lounging areas, party rooms. It's in a beautiful wooded area surrounded by an array of restaurants, stores and entertainment! The property is so well kept with a great management as well!

This is great place to live, it's friendly melting pot, many nice families of different nationalities, lot's to do, we have indoor/outdoor pools, libraries, exercise rooms, lounging areas, party rooms. It's in a beautiful wooded area surrounded by an array of restaurants, stores and entertainment! The property is so well kept with a great management as well!

I love my two bedroom apartment it is cozy and has just the right amount of space for me, they have an indoor and outdoor pool, sauna, store, exercise room and spacious parking it is located in a great area near Walmart, target and lots of other stores including a movie theater and has kind and friendly neighbors including great staff

Located in the middle of everything, and has some good amenities for the building. There is some work out equipment in each building and covered parking that is free for some of the buildings as well. Overall happy with the building. Maintenance is quick and efficient.

Have a corner unit and love it. Quiet for the most part, I never hear my neighbors above, below or even next to me which is awesome. Maintenance is timely with repairs and the online payment portal is ideal for me. Most of the building personell are friendly but there is a noticeable attitude on a few. Rent priced a bit high but is probably justified with the amenities that are here. Within walking distance of target, walmart, Hillcrest hospital and other stores which is ideal. So far I like it here and would like to continue to stay in these apartments.

Perfect for a single person. The floor plan is really good. You enter to a spacious entry hall. It has a large closet on the left and to the right a full bathroom and linen closet. As you walk through the entry hall you can go straight into the bedroom or turn to the left and enter the main living quarters. The bedroom is good sized with a large closet. Plenty of room for my clithes. I have a queen sized bed, dresser and storage chest. Plenty of room to move about all this. I have the main living quarters set up as a living room and work area. I have a full couch and chair,TV, and entertainment area with many DVD's within easy reach. The kitchen is a perfect size. It has a refrigerator., stove and a good sized sink and drying area. It also has a breakfast nook which I put an extra storage and counter area. Makes cooking very easy. Off the living room is a spacious balcony I love relaxing on. I've lived in other apartments but none as comfortable as this one. I have wonderful neighbors and management who care, and take care of requests guickly. I LOVE it here.

Overall the exterior of the building is well maintained. So are the hallways and common areas. However the units need windows replaced ASAP! Very cold in the winter. The lonely weak AC unit is no good for the summers. The middle building doesn't have central AC.

I love ? my. Apartment, it's an ethnic melting pot of friendly families and singles, and seniors, we enjoy indoor and outdoor swimming ?? computer ?? room,exercise rooms, updated laundry facilities, covered and underground parking ??,concierge services,the apartment is so spacious,neat and clean,the property is extremely well taken care of,security on site,it's a fun,safe place to live in a great neighborhood with plenty of shopping and fun places and things to do??.

I am a Vietnam vet, so grateful to live out my senior years in such a lovely place. You can swim,exercise,use the computers,library, laundry on site, well kept premises with great management,security,concierge services, my apartment is comfy and roomy,eat in kitchen,dining area,living room, big bedroom,den,I love it here, the area has a lot to offer as well ??.

Rent is pricey for the apartment and services you receive. The outdoor pool that they advertise with the apartment is an additional fee. Apartment is very loud at all hours of the night. Garbage is changed on Saturday mornings at 8am which is very loud and obnoxious. In the West building only one treadmill out of three works, as well as one out of two bikes work. Parking lot is not kept clean during winter months, ice and snow everywhere. A positive is that maintenance does respond to requests timely and the customer service employee in the building is friendly and timely as well.

I love living in this apartment. They are very responsive with any maintenance request and are accommodating in all other request. It is in a great location it is very well maintained, both inside and out.

I currently live in Gates Mills place. I love my apartment. It is located in a very safe community. My apartment is very spacious and the layout is perfect. I have a one bedroom and it is just enough room for my daughter and myself. We live in a step down unit which seperates the living room from the dining room. I really love this because it gives you a condo feel. I love everything about my apartment.

Don't waste your money. Elevators work 20% of the time which is more than I can say for the staff. Utterly incompetent is the only way to describe the property management team. There is not one request these people can't botch. The lobby smells like hot garbage and the common areas look like they haven't been cleaned ever. Oh then there are the ants and the weekly fire alarms at all hours of the night. These "luxury apartments" remind me of the projects except the rent is triple what you would pay there. Stay far far away.