Greystone Suwanee

I wish I could give zero stars. My experience at Greystone Townhomes has been nothing short of a nightmare. From the moment I moved in, it was clear that this place is poorly managed and maintained. First, the A/C didn't work properly, leaving my unit unbearably hot, especially during the summer months. Despite repeated complaints, management either ignored the issue or offered temporary fixes that didn’t last. Living without reliable air conditioning in such weather is absolutely miserable. As if that wasn’t bad enough, my unit has flooded multiple times with water coming through the recessed lighting with raw sewage backing up into the showers. The management's response? Slow, unhelpful, and dismissive. They did the bare minimum to address the flooding the first time we reported this issue but was informed that "a little water is normal and will dry eventually". My family constantly fears another flood from the horrible plumbing issues as we are unable to shower at the same time in different bathrooms. On top of these major issues, maintenance is slow and unresponsive, and the management team seems more interested in collecting rent than ensuring a livable environment for tenants. It’s clear they don’t care about the well-being of their residents and hide behind their voicemail when they are aware that residents are calling for any updates. This management lack all courtesy, empathy and respect for their residents. Out of the 9 months of living here, our A/C has only worked properly 4 months. Do yourself a favor and avoid Greystone Townhomes at all costs. The stress, frustration, and poor living conditions are not worth it.

Greystone is a Beautiful community. Its very quiet and have really great neighbors. Would highly recommend to anyone interested in the Suwanee area.

Many A/C issues but appears to be working now. There should be a unit for each floor. Does not ventilate evenly. GA power bills are outrageous. Had to have master bathroom shower retiled, major inconvenience.

Greystone has very beautiful town homes in an extremely quiet neighborhood. I would definitely recommend to anyone looking for a home in the gwinnett area..

They did a great job on the actual units. I love everything about it. What they could’ve put more effort in is upscaling amenities for residents. A club room with lounge seating, a few office spaces to work from , printing station, free coffee bar and grocery pantry residents can by groceries from. A bigger pool & better pool furniture. A nicer fire pit area with seating. A dog park so residents aren’t taking their dog to poo in the grass area in front of people’s units. I think these amenities should’ve been added as a perk since we pay HOA all this should be a given and included. This would’ve made living here better. Actual resident amenities that are upscale. It’s so much they could’ve done to take the property to the next level. A in door locker package center. The whole pool area should’ve been made with a clubhouse and made a longer pool with grilling stations. Builders only care about money. The residents experience outside the home wasn’t considered. But nice unit.

Greystone is a very nice community. It has a lot of great features within the units, its very quiet, and the neighbors are great. I highly recommend.

Customer service is great! Beautiful new community. I love the layout of the townhome. I believe they plan to install an access gate at some point which is a plus. So excited to call Greystone home!

My move in experience has been smooth and just amazing! The office manager was polite, kind, and so very helpful! My townhome is so beautiful, comfortable, and relaxing. I love it here and Inhighly recommend it!

Greystone is a top notch community that has geautiful homes, great amenities, and awesome staff! There's also a lot of things to do in the surrounding areas as far as activities, places to eat, etc.

The townhouse is nice however the shower in the master is frustrating because it’s a huge shower with a tiny shower head. The amount of noise you hear from the people around you is absurd. If my neighbors are walking around at night, I can hear them.

It was a pleasant experience. Trinity was very helpful no matter how many times I called. I love my new place. It is close to everything I have found some great food places

Since we found Greystone we have been in love with the townhomes as well as the community amenities! We have had such a smooth experience so far ??

Nice house, really nice features and amenities the green areas are clean and beautiful i can walk my dogs and everything it’s close to home also Trinity was really friendly and help me a lot with the move

We love living here! We tried house hunting for a couple months, but we ended up finding everything we were looking for in a house right here. Everyone in the leasing office has been wonderful to work with! The grounds are kept you with weekly! The community is quiet and everyone we have met from other units have been so nice! We haven't had to call maintenance since moving in, which was in May 2023, so I can't speak to how quick they respond . Overall, I can't recommend Greystone enough.

Had a Great experience with Greystone. Trinity and the office team have been excellent to work with. These are brand new townhomes with high quality features, so definitely not your typical rental. Had a few minor issues, as would be expected anywhere, but the team has been quick to resolve.