Heron Springs Apartments

I wish I could give them zero star!! I was dealing with a problem of having a mouse in my unit and the irresponsible management did nothing!!! Other than putting a stupid little trap that did absolutely nothing!! And when I complained they just said it happens!!! Horrible management!!!

Office staff was repeatedly distant and wouldn't respond to communication when they overcharged me money.

Heron Springs has a lot of things that I enjoy. The apartments are updated, the prices are manageable, it's pet friendly, and the maintenance crew has always been prompt. My primary issue with Heron Springs is that parking is atrocious and it is not monitored at all. They have far more housing units than they do available parking spaces. Their parking lots are extremely small and on many occasions, I have had to park several buildings away from my unit, on the other side of the apartment complex, because there were no available spaces. The disappointing thing about this is that Heron Springs even has garages available to renters, and with surface lots and garages, there's still such a stunning lack of available parking. It's so bad that people routinely park illegally in the handicap spots. As I said, there isn't enough parking and it isn't monitored, so people just do whatever they want and it's frustrating. I don't think this should be a dealbreaker for any prospective renters, but if you're more than 1 car household I would suggest to get a garage in order to have readily-available parking near your unit. While minor, the other things that have me dissatisfied is that they do not offer recycling and that the property managers could have better communication with renters. For example for a couple weeks there was construction on the road at the main entrance of Heron Springs. It caused a headache, but I never received a word from Heron Springs notifying about this or a timeline for when it should be fixed. Recently, the trash area was also closed off because it was under construction. I walked bags of my trash to the dumpster and had to walk back to my apt with them, because it was all roped off. I'd appreciate simple e-mail communication keeping us in the loop with issues/construction/FYI's. To elaborate more on what I enjoy, the apartments are updated. It's all central air/heat instead of window units. The kitchens have dishwashers and garbage disposals. Washer/dryer in unit. There's a lot of different unit layouts to choose from. I found the Heron Springs website to be incredibly helpful when I was apartment hunting as other apartments don't always have that information readily available. There's a good amount of storage in the apartments as well - coat closet/pantry when you walk in, linen closet in the bathroom, and the utility room. Overall good experience. Wish parking was better.

My girlfriend & I Moved here in March of 2019! This place is unbelievable. The office is staff - Abbey, Tammi & Nicole are always so friendly and able to help out the residents with whatever they need. If you are in the market for a apartment this is the place to be.

My family has lived at Heron Spring for 7 years, the only reason we are moving is because we purchased a house. The office staff are friendly and are willing to resolve any problems that might occur. The office was always keeping the tenants informed in was was going on in the complex, for example, they would have pool; parties and sometimes would have a drive-thru breakfast on your way to work. The maintenance staff was knowledgeable and prompt to fix and repairs we needed.

Heron Springs has been amazing in many ways since I first came in looking to relocate to a different area in Stow. They offer many great floor plans, and the units are well maintained, and have a modern feel. Some units also offer beautiful scenery views. The office staff has been AMAZING and very welcoming, especially the assistant manager, Tami who has went above and beyond to make what I wanted a reality! These apartments are in a great area with many stores and food options within walking distance. The pool, hot tub and gym are also a bonus. I will recommend this property and Tami for years to come! Thank you Heron Springs!

Office staff very friendly. Maintenance department are slow to make repairs. I wouldn’t recommend this property

Have lived here for 1 and half years now. The apartments are good and reasonably priced. The technical staff and office workers can do better. My Air conditioning has not been working for over 2 weeks now and their advise to me is "open the windows" as they cant have it fixed until next summer. Cannot recommend until they have better management and technical staff.

My husband and I have lived here for 4 years. The maintenance guys are great. They preform their jobs and then ask what else they can do for you. The office workers are friendly and efficient. And the manager is considerate. We have recommended our apartment complex to some of our friends.

Having been in the property business myself, I can tell you first hand why this place is EASY to call home. The snow removal here is second to none, with the crew on top of it continuously. The level of noise here once inside my apartment is almost non-existent, which enables me to get the sleep I need.