Highland Way Apartments in Northglenn, Col...

Water is repeatedly shut off, even while tenants have Covid and management shows no remorse; and hot water is shut off in the winter. Failure to clear snow and ice from doorways and stairs. Exposed 220 outlet behind the stove is unsafe, but was framed by management to not be a fire hazard. Homeless people break into and sleep in laundry rooms. Mouse infestation that was never taken care of , except by our cats. Broken windows are left for months, and then replaced with plywood for multiple more months. Broken glass outside of building 3 hasn’t been cleaned up in over a year. Mail room was broken into, and management did not notify tenants, USPS did. Until recently, Pool was closed on Sundays. A month’s notice of leave upon lease expiration will still result of an extra month’s rent after move out. The late fee for rent payments means double rent for that month. Broken rails from balconies that haven’t been fixed, or even picked up. Gates to dog park were busted for months. Bathtub is painted white. For no reason. Broken dishwasher was replaced with another broken dishwasher, before finally installing a brand new one. Sliding back doors are installed backwards, so they cannot be secured with a jam on the inside. Shared hallways are frequently filthy and smelly. Do not live here.

Highland Way, like any apartment, has its faults... The staff, being the biggest. They never return calls, and deny ever even receiving a message. The maintenance team will only fix an issue if they deem it emergent. I hope you dont ever plan on parking, because there will never be a spot available. Oh, and if you're parked in the same spot too long, your car will be towed to the most sketch junkyard in Denver where you'll have to pay an arm and a leg to get it back. The pool, which was once opened 24/7 is now locked after 10, which is a real bummer if you enjoy a nice night swim. And if you like to work out at night, prepare yourself for the neighborhood raccoons who live in the tree outside the gym doors... But unlike all other apartments, Highland Way is also a really great place to live. The apartment itself is very spacious, which is a rarity. Plus the rent is not too outrageous, and for the size of the apartment, it actually is pretty reasonable. The neighbors are very friendly, and the overall neighboorhood is fun and safe. There's an elementery school literally next door, which is both good and bad depending on if you have young kids. Since I do not, the morning traffic is pretty irritating, but what can ya do!? Overall, I would recommend Highland Way as a not too shabby place to reside.

Office/Service personnel has changed this last year. Property is kept up and improved; shrubs trimmed, buildings painted, laundry rooms remodeled, better lighting in hallways, trash containers cleaned up. Emergency Request are handled quickly with a return call. I am able to schedule a Service Request. Apartments are being upgraded when you move out. You can choose an accent color for your apartment. Only problem I have encountered is when they are so busy, I have to leave a message, they try hard to return your call. I do wish they had a metal rail on one side of outdoor steps for safety. They do provide a security number you can call if you are experiencing problems community disturbances. Overall I am happy living here.