Hilliard Summit Apartments

Bad Bad Bad place the most rude workers, dirtiest amenities, the apartments are outdated and also tend to be quite neglected when you first move in. The pool closes whenever the workers feel like closing it. They say they don’t want to come back to close it at its assigned closing time so they close it whenever they want to. There is dog poop everywhere it’s impossible to avoid stepping on. Don’t get fooled by the poop bags everywhere nobody uses them and they just leave there dogs poop everywhere. The workers don’t care to take care of this issue.

Brittany and Julie are so kind and helpful! Whenever I have a question they are prompt to answer. Maintenance does a great job keeping the community clean and neighbors are so quiet! I absolutely love living here!

I'm giving Hilliard Summit 1 star because the utility for this place is beyond ridiculous. They management don't want to do anything about it. We are facing a recession and people can't barely afford things. The cost of utility here at Hilliard Summit will range you between $600-$1,000+ monthly. I will NOT recommend anyone to move here. I'm trying to leave because of this issue.

Rent increases around $80 dollars annually including new fees added on randomly such as a “$50 community fee” and forced upon valet trash service for $42 even if you don’t want valet. Little to no response from leasing office when trying contact them. Neighbors are noisy outside and inside. Police seen almost daily at an apartment or another. Not worth the high price of rent!

I would recommend this apartment community because it has a welcoming aurora, friendly staff, Clean and affordable

Great Staff, stylish and somewhat spacious apartment, Family friendly neighborhood, quiet nature setting, friendly neighbors are the things I like about living here. Renting the washer and dryer from an outside source, and the flat unwashable wall paint are the only things I do not like about living here. Overall, it is a great place to live!

I'm giving Hilliard Summit Apartments this poor review because I sincerely believe that they, because of recent management, don't deserve any new residents until things change. Today is June 16th. We have had 16 days of mostly hot and humid weather and yet our property manager will not keep the pool open after 6 PM. Even on the weekends. Because she doesn't want to come back at 9 PM and lock up the pool. Her time is more important than the residents enjoying Hilliard Summit's best amenity. Last Summer when they opened the pool, which at times has been a wreck (See attached photos), they closed it every night at 6 PM "because of COVID" when most people get home from work. Without a Health Department mandate. But that saved them staffing hours $$$ or inconvenience for management. I complained about the pool. Management said that I was lucky the pool was even open. At Hilliard Summit Apartments you are not a customer. You are a profit center. And any request that may affect the profit center is vehemently denied. And, they continually add to that profit center. In January we received a notice that we'll be charged a one-time per lease $50 community fee to "maintain and improve our community and amenities". I thought that was why I pay rent. After that, we received a kitchen size waste basket to set on the porch and stack our huge trash bags on for free pickup. Free pickup until you renew your lease, then it's $30 a month. Plus now, almost every day, you live in a neighborhood with piled trash bags on most porches. Recently they installed basket covers over the outside vent for each apartment to keep birds out. They installed them and trapped birds inside. Generally, each year your rent increases. This year ours was $720/year. Their "stick it to you" attitude was clearly on display when I asked to have my 6-year-old carpet replaced. They said fine. But not until I sign a new lease. AND MY APARTMENT HAS TO BE COMPLETELY EMPTY. Most recently, their rent auto-pay malfunctioned and I was charged a $150 late fee. I tried to fight it. But that would have affected my profit center. So I had to pay. The photos I've included with this review pretty much tell how much the management over the years have cared about this "community". Don't be fooled by the slick website.

I would definitely recommend this apartment community to anyone and everyone as I do every chance that I get!!

Hilliard Summit apartments are absolutely beautiful!! I love the location and all the amenities

The apartments may seem nice at first glance, but that is far from the truth. Upon moving in you will notice that there are multiple blemishes on walls and doors, as there is no maintenance team here. The complex does not fix anything they provide in their apartments, including but not limited to windows, washers, dryers and dishwashers. You are also charged a monthly pest control fee, but again, any pest control issues you have in your apartment will have to be taken care of by you on your own time with your own money. Walls and windows are not insulated, and it does not appear that apartments are cleaned in between move ins. The office staff is unresponsive at best, and while their hours say 9-6pm, the staff is presence in the office from about 3pm to 430. If you are to interact with them, they lie frequently and will tell you whatever it is that you want to hear. Every lease has a clause expressly saying that the office staff is not obligated to follow through on any actions promised by their staff, which allows them to get away with this unethical behavior. Empty apartments (such as the one next to me) are left unlocked with the door open 24/7, and people/wildlife are free to roam in and out of the vacant apartments. Towing is not enforced, despite all of the signs in the parking area. The "towing company" on the signs does not tow cars without passes that are parked in pass only spots. The complex also charges "community fees" at random intervals and prices throughout the year. One bright side is they are pet friendly and usually have dog bags and trashcans available throughout the complex.

yes

Nice, quiet neighborhood for a good price. Feels bigger/better than any apartment I’ve ever lived it.

The community is in a very good area. It's quiet. And very spacious.

I've already recommended two clients of my own to look in here because I like it so much and the staff is very personable and kind!!

I would definitely recommend this community! Most of my neighbors have been friendly and we do our best to watch and look out for each other.

The fitness room is always dirty, and equipment left all over the floor, overflowing garbage.

I would recommend this apartment community because it is friendly and the maintenance is prompt

I have already referred in 2 tenants. I am very happy with the maintenance staff. Matt is very friendly and has always resolved any issues I've had within 24 hrs. I had another gentleman this last time and he was wonderful as well

The apartments are lovely. They have a beautiful amount of natural light in every room. They look and feel like luxury apartments, and they're at a relatively affordable price. Literally everything was incredible until after I moved out.

Right now things seem a bit disorganized. I wasn't given a parking pass, still don't have a card to access the pool/gym. It's a great complex, but maybe understaffed?

I like the condition of the complex and the environment. Everyone was very helpful

The staff at this complex is great. Easy to get ahold of and willing to help out. That is a huge plus for renters!

Mgr John, Lindsey, Matt and other team staff, I've associated with in our community, has always created a friendly, happy helpful environment. Most of my neighbors are friendly and seem to enjoy the community atmosphere overall.

feels and looks great. Management is doing a great job.

I would very much recommend this apartment complex to family & friends should the need arise. I really liked the way the Steadfast Management Company took care of the needs of the complex. It is so much better than where I am living now in Dallas. I wish I could have gotten in another complex run by Steadfast Management. But, the complex I was looking at, would not communicate with me at all, not near the professionalism that Hilliard Summit has maintained. I am in a Sunchase Management complex and it is already run horribly.

The community is very friendly, clean and neighbors watch out for each other.

The entire staff is personable - friendly and very helpful - work orders are done quickly and efficiently

The community and maintenance staff are attentive to residents' needs and respond in a timely manner.

Everything here, starting from the very beginning, has been wonderful! All aspects of this community are positive. Since we were coming from NJ, we had to trust that this was the community/unit for us. The administration made this transition as best as it could be, considering the long distance. From day one, we were happy with our choice. Now that we?ve been here for two years, that remains to be true.

I?ve already recommended Hilliard Summit to my brother and sister-in-law. They live in the community as well.

My neighbors are great and the community is quiet. The property is well maintained. It is a little expensive.

So many people have mentioned that I will love living at Hilliard Summit - and going through such a serious personal life change (divorce), I am glad I have an amazing apartment complex that is safe, clean and very friendly!

Pros: Really nice apartments with great kitchens. Cons: Too many "other" charges and no privacy in back yards unless you back up to woods.

Very hopeful, work together to try and help make a difference with residents. Also, the area is always pick up and clean -quite inviting.

The utilities are off the charts! Everyone was getting really upset about it. It was 2 1/2 times higher than when we moved in. With no explanation as to why. Then suddenly it went back down after 18 months of sky high bills four months before our lease was up. The bills say 'On behalf of your community Hilliard Summit' which leads you to believe they are owned by the same people or HS is getting a kick back.

I already have recommended to friends! HS is a great, well-maintained community with professional and competent staff!

I would recommend this community to my family and friends because it a well kept community. It very clean and safe for my kids.

I have been here since 2011 and have had nothing but exceptional service from both the office staff and maintenance - Friends that have been here have been very impressed with the community and my home. If I were to have one objection it would be the amount of the rental increases each year

I have been here since 2011 and have had nothing but exceptional service from both the office staff and maintenance - Friends that have been here have been very impressed with the community and my home. If I were to have one objection it would be the amount of the rental increases each year

The apartments were very modern and looked great. Katie was very knowledgeable and friendly. It was a great experience.

When I find something I love, I am reluctant to tell others! I want it all for myself!!! I have been pleasantly surprised at every turn during my 2-year living experience. This is a great community.

The maintenance crew is always professional and gets the job done timely. I have had many positive interactions with the staff at H.S.

I feel this apartment community responds to my maintenance requests in a very timely manner.

Katie and John, the office managers, are always on top of everything. Very professional yet personable. Service requests are always done in a timely manner. I?ve never been disappointed. They?re amazing as well as the maintenance guys. Way to go Eric and Matt!

Katie and John, the office managers, are always on top of everything. Very professional yet personable. Service requests are always done in a timely manner. I?ve never been disappointed. They?re amazing as well as the maintenance guys. Way to go Eric and Matt!

Parking is a major issue. The spaces in front of my unit are supposed to be reserved for cars with passes. Many times I have not been able to park in front of my building because of other residents parking their extra cars in these spaces. I find this to be very inconvenient especially since they do not have tags and ignore the signs that were installed.

We are going on our third year here and have enjoyed being here, this is our home we are treated with respect, and if there is a problem they get it fixed quickly. They keep it clean and allow pets which is a big plus. A LOT of people have pets and apt don't allow them. Hilliard Summit welcomes them.

Rent is very high for sqft in a place where cars are broken into so frequesntly, you can barley see parking lines, and where visitors park wherever they please. Office staff is great overall.

I have recommended Hilliard Summit Apartments too many friends and coworkers mainly because the community is nice the maintenance staff is very meticulous and talented and the management team of Katy and John are top-notch and the pleasure to rent from

The office staff is superb! They always listen to my concerns and do something about it right away! Maintenance staff is very friendly! Great job John, Katie and Eric! Keep up the good work!