Hurstbourne Estates

This is one of the nicest properties I’ve visited. The staff is very knowledgeable and friendly.

Always helpful and attentive. They go out of their way to help!

I love my home at hurstbourne. The service is excellent. The service manager is the best! The office staff is very friendly! It has a warm feel. I’ve lived here 3 years and have loved every moment!

Feels like home very clean and quiet. Dog friendly and very friendly staff.

Very pet friendly even has a wall with resident pet photos at the pet spa

Office staff/property management is terrible to deal with, they are only focused on Nickle and diming people. You can never get anyone on the phone there. READ the fine print in your contract! Internet is the worst if you plan to work from home or just use it in general, Dish is the only provider available and you are forced to pay for it and pay for 20+ channels with the worst quality. Parking is hit or miss because the gates for the "gated community" are always open leaving it opened to the public. Train tracks are located right beside the complex, with trains going by 4 times daily, but don't worry you'll be able to hear it all with the paper thin walls. Only positive about living here is Uhaul is right next door so you can move out ASAP.

Poor property management, unsafe, unhealthy conditions. Rodents, insects, trash contaminated property. Unauthorized access into your unit when you leave home. Hidden fees that u do not have to be bullied into paying. Cable services come in a package that you shouldn’t sign up for. It’s cheaper to contact a provider. Don’t waste you peace moving to this property. Nothing about the process can be trusted. You’re better off in parkhill projects.

worst complex I’ve ever lived at the management is awful, rude, and do not care about residents they only care about money and will charge many hidden fees without consent. My car was stolen within the first two weeks of living there! Over priced apartments the walls are super thin, carpets are filthy. They need new management I honestly would never recommend living here I could not wait to leave!

Apartments are very well kept and updated. Management takes pride in resolving any and all issues that residents bring to their attention and they do it in a timely manner. Additionally prices are very affordable for what you get

Although the apartment community is nice, they just nickle and dime you. Since I moved in I was forced to change my ATT Uverse service to Dish Network. Basically you have no choice because Peak Living the owners get a cut from Dish by making everyone switch to Dish. Same with renters insurance. I have State Farm for at a $10/month cost but now Peak Living is making us buy insurance from them at a cost of $15/month. We have no choice to choose our own insurance and they make money on this. Same with trash at $25/month even if you don't want a valet trash service. The gated entrance is just for show as anyone can walk in to the community anytime. Multiple car break ins every month. Read the fine print before moving in.

Not at all “pet-friendly”! Not sure if it is the management or “community” but there are constant complaints. Not to mention poor and unfair management. Definite preference to certain residents. We were also told that there would be no one living underneath us if we paid more to get the unit with a garage on the first floor, which is the whole reason we chose this complex. We wanted more privacy and seclusion. The leasing consultant somehow did not know that was false and we know have to deal with complainants over literal footsteps from our dogs walking too loudly up the stairs. Not at all comfortable living. Management doesn’t value all the guests and their feelings, just some over other. Paying this much for rent is already not ideal, but paying it and being miserable and uncomfortable in your home and harassed everyday makes it even worse. I do not recommend at all!! Don’t be fooled by how ideal and peaceful they try to make it seem on the tour. I had less restrictions and constant supervision and nagging in my dorm as a teenager.

I lived in the apartment complex for 11 months. What they fail to tell you is that a train runs behind the apartment complex. This is not a required quite zone for the complex and you will hear the train whistle all day and throughout the night. Management fails to communicate fees for services not included in your rent. Water and Trash. Initially management indicated trash fees would be collected monthly for $25. They failed to mention an additional trash billing fee of $4.95 each month. They also charge a $2.50 pest control fee monthly but only spray your area if requested. Customer service for the complex is poor. Trying to communicate issues to apartment staff results in a run around and no effective resolution. Water services are averaged for your apartment building. If you live in a building with 2 bedrooms and 2 baths but you live in a 1 bedroom 1 bath, you will bear the brunt of the bill all though you live in a smaller apartment. This apartment is the purest example of what looks good on the outside is not always pretty on the inside. Don't move here.

We moved here in June after living in our house for many years. The entire staff has been the bestest! Whoever hired them deserves a great thank You! They represent your company extremely well! The care they put into this place is top notch! An example-there is not one pot hole in the pavement & they are repaying. They put down mulch again. Absolutely perfect in everyway!

Walls are paper thin so if anyone is living above you its going to be super loud just, even when they just walk. Don't live here unless you hate your money and want terrible maintenance and rude office service. They won't even give us a second gate opener, and are extremely rude. Please don't waste your time here. I honestly can't wait till I move out

We first moved into this apartment complex as it was being built. The office staff was hard-working, kind, and easy to communicate with. There were only a handful of people living here at the time and we watched as the popularity of the complex grew and eventually, became understandably full. It is beautifully landscaped, the apartments are brand new, and it is centrally located. During that time, the complex underwent a change in management. Formerly known as Watermark on Hurstbourne, Hurstbourne Estates became the new name and, with it, came a change in the way the complex is managed. Formerly, the complex had a "no smoking" policy and it wasn't uncommon to see various residents smoking outside the gates. The rules were enforced and people respected them. Now, people openly smoke on their patios/balconies, smoke while walking their pets or while grilling at the various gazebos. Cars will park illegally along the sidewalk for days at a time, making it difficult to navigate if you are trying to pull out of your garage or another parking spot. People were once ticketed for this offense. Now, it is overlooked. There is almost always a gate left open and, when they are closed, the keypad for the gates is not resident-specific - meaning that anyone can punch in almost any 4-digit code and have their access granted. I have called for maintenance requests that have gone ignored for a week. When I have called to question the delay, no one has any record of my request. Recently, we had a clogged kitchen sink. Thankfully, someone came to fix it that day, but tracked drywall dust through the house and all over the kitchen floor. A few months ago, our downstairs neighbors moved out when their house was finished being built. They had lived in their apartment for at least a year. Neither of us ever had a single complaint about noise. We noticed that the walls appeared to be fairly thin when we moved in but always tried to be respectful. There is a certain element of understanding and consideration that accompanies apartment living. Our new neighbor is the assistant manager of the complex and we can hear her clearly screaming obscenities at her children all hours of the day and night. If we drop something on the floor, play music while we are in the shower, or if our 4 year old daughter or dog runs down the hallway, she will bang on the ceiling. We have offered to sit in mediation with her, but nothing has been done. We bought a house and are moving out ASAP.

Moving to Hurstbourne estates was the best choice we had it is wonderful convienient The staff is sooo supportive They take care of us soo well Pat

Hurstbourne Estates is very conveniently located. It is also a quiet community and feels very private. The office staff is also very helpful.

My apartment is the perfect, clean and hippest place in Louisville, KY. I love being on the ground floor and all of my neighbors are priceless! We have grounds to walk your dog on and it is so peaceful. The staff is great and they really care for the apartment dwellers!