Jackson Park Place

Just move onto the next listing. Don’t do it. $600 pge bill and our apartment was 90°+ every day in the summer. Ridiculous. I can go on for days with complaints but I’ll just keep it simple and say MOVE ONTO THE NEXT ONE.

This property seemed great at first, but management is not helpful and often rude. The buildings are outdated, electricity is expensive due to all electric appliances and heat/air. The countertops, cabinets, and tub are made of cheap materials. Looks are deceiving. According to friends who have lived here before they will not give you your deposit back.

I wish I can give a minus 5 rating! I have lived here for a total of about 2 years and I always have terrible experiences with the office staff! DO NOT MOVE HERE unless you like being yelled at! I have recently had maintenance staff following my son and his friends to kick them out of the pool, although all of them are 14 except my son who's 13y! At last Kayla, the manager yelled at me in the pool for having my dog which I didn't know that was not allowed. I was embarrassed in front of my neighbors who were there. When I began to ask further questions she began to loudly talk over me. They will surround you with all their stupid non-sense rules to complicate things. Kayla and Jolene (managers) are so condescending and rude when they speak to you its so unprofessional. In the other hand, they lied about things, 2 weeks after I moved in they inspect a water leak in my master bathroom that they need to fix, my apartment was full of maintenance people for 2 days which was so annoying! Kayla then promised to give us a free carpet shampooing for my master bedroom which NEVER happened. So hard to get ahold of the office at all they leave early and transfer the phones to answering service before closing hours OFTEN. I called 4 times on the same day to open the tennis court for my kids'! and 3 calls to get my apartment sprayed from ants & cockroaches, and they can't get pest control out there until now! They schedule pest control 3 times and they never did it. Also, theft is one of all the problems you will have to deal with here, $500 worth sneakers got stolen from us and management nor security company did anything about it. Random water shut off and leaks every month. I will not be renewing my lease here nor will I ever be back. Don't live here. They don't deserve your money and you don't deserve their terrible customer service and evil. The grounds are beautiful and it lured us in but there is just no making up for the horrible people in the office and the way they treat you it made our experience miserable.

The facilities were nice and it was in a good area. The leasing staff is very sketchy. To start off our time there, after we had a holding deposit for an appartment they called us 2 weeks before we were going to move in and said sorry, the current tenant is staying and that there were no more available. We had to pick a completely different set up. At the end of our lease they charged us $1,200. We notified them 60 days in advance that we were not going to renew the lease. They still charged us an extra half months rent and $600 in cleaning fees even though we were only there 6 months. We were continually ignored from Cayla, a manager there, when we tried to ask why we were charged. Now we are in collections, being threatened. So overall a nice facility but management will screw you.

This is my first summer in these apartments and I'm quickly figuring out that it might be my last. Now that the weather is heating up, the roaches are coming out. I've already found 3 HUGE ones in my living room. I'm a very clean person and never leave food out so having roaches is a big problem for me. I've talked to a few of my neighbors and they're having the same issue, saying not even pest control provided by management keeps the roaches out. If this persists, I will be moving out.

The amentities are great pools,gym,basket/ tennis court and park areas. The apartment itself is a little over priced for what it is. I guess your paying for the amentities. Staff are very helpful and professional. The aparment complex is very big and has a lot of units. So theres a lot of traffic. Theres no parking if you have 2 vehicles mostly at nights and weekends. Other than that its usually quiet and not a bad place at all.

Even when I was looking at places, these folks were always pleasent and helpful. I have only had one hiccup while here and the staff was helpful and understanding even though they couldn't fix the problem. Overall, the grounds and quality of the complex is high. I like it here and plan on staying for awhile.