Jux Apartments

Front door is constantly being broken into and packages are stolen.

The location and overall units are amazing. But the management is AWFUL. I contacted multiple managers over a month trying to figure out what an extra charge on my account was. After a month of no responses from emails or calls, I come home to a Demand for Payment on my door, without telling me what the extra charge was or even reaching back out to me. After finally getting in contact with SOMEONE, they said they were just having a "busy season". Apparently not busy enough to ruin people's credit with Demand of Payments left on our doors. Do not live here if you plan on asking anyone any kind of questions because you will never get a response. I truly loved this place until the final straw with the management made sure I will not be re-upping my lease.

Since the very first day we moved to JUX apartments in Capitol Hill, we have had consistent serious issues that put in question the habitability of this property. At this point, we have endured: - Moving in to a property that has not been ready and cleaned, with all our belongings placed in a unit full of post-construction dirt. - Demolition of both bathrooms to correct improperly installed plumbing. - Continued demolition to correct ongoing water leaks from time of construction, which was very disruptive to our daily routine, and when work was completed, the workman failed to return the bathroom to a clean and orderly state. This has left us concerned about problems with ongoing mold. - Security issues with the mail area, which resulted in multiple packages being stolen from the property. Our personal loss was around $500 total. - Persistent and serious issues with the air conditioning since June 2019, which have not yet been resolved after multiple work orders. We have spent our summer in a unit with a constant temperature of 80+ degrees. The current suggested solution will likely require major construction to re-run AC lines, while we inhabit the unit. - Consistent issues with appliances and other installations in the unit that take weeks to get fixed. It is important to mention that we work from home and these issues have had a huge impact on our everyday lives, our privacy and our ability to rest and relax inside our home. The property management has not been sufficiently addressing our concerns, has not been responsive and has not offered financial compensation for all the inconveniences. And most importantly, the ownership group has not approved our request to waive a lease break fee so we can move away from this poorly constructed property and our agonizing experience that has not lived up to the expectations we have for a premium-priced property.