Keystone at Castle Hills

I really like the apartments the only thing is The maintenance guys they don’t do a really good job and It’s very frustrating dealing with them

Asen un buen trabajo todo el personal para tener el servicio adecuado a los inquilinos es un buen servicio y buena asiatencia para suplir las nesecidades

Everything is decent besides neighbors having their dogs bark on their patio nonstop starting at 5am. Reported it to animal control and the office, but nothing happened. There’s a lot of trash by the dumpsters, trash collectors need to come at least twice a week.

Since we came to live in this complex we have experienced how good it is to live when no one bothers you, there is enormous tranquility in your home. The service is excellent. Every time you ask for help with something, they solve it in the best possible way.

I've been living here for 4 years now. The neighborhood is very nice. There are stores nearby. I like my neighbors. The environment is beautiful

This area where we live is awesome very quiet neighbors. We enjoy sitting out on our porch in the morning drinking our coffee with our furbaby by our side.

Nice and quiet. Next to lots of restaurants and grocery stores. Might not be the best for a young person, but good for young professionals and families.

Love my neighbors, quiet yet friendly. We may not see each other a lot but we do chat and support each other. My daughter comes home from time to time and I don’t worry about her because I know I can trust my community and that she is safe. I too have often times gone out walking alone and people are friendly in a quiet way.

Nice, diverse community. Quiet. Good communication with leasing office. Apartments are spacious. However, I have been waiting 3 years for bushes which if they are ever planted will raise my rating to 5 stars. Landscaping around other apartments is great. So I have a great view! Those who see my patio just see dirt and rocks. Love the pools!

Haven’t had to many issues with the apartment it’s self maintenance is very prompt. We do have issues with people, not picking up after their dog though and people parking and handicap spots without placards, also leaving trash out on days that are not trash, pick up, leaving the breezeway, stinky and susceptible to bugs. Over all a good apartment I just wish they would enforce the things written in our lease

This is the worst apartment we have lived in. People are so inconsiderate here, kids stay up all night playing until 11pm, cars blasting their music, nowhere to park, people opening their doors to their car hitting your Car, people smoking weed in their apartments that seep through other apartments even though this is a “smoke free” place. Then when you tell maintence they do nothing. They told our neighbor to call the police instead of dealing with the situation. The pools are closed yet people still go in there and stay up all hours of the night. Like I said the NOISE! It is not quiet here. People stay up all hours of the night blasting their music not only in their cars but inside their apartments. We have to be up early for work and people just don’t care and clearly the staff doesn’t care either. Beware of this place!

It seems like a great place to live. I have had some apartment issues since we moved in, in August but everything was addressed and the maintenance team is super sweet. It just seems it needs a lot of upkeep and something is going wrong every other week or so. The office group is also fairly responsive to request.

Great leasing officers but they frequently go away without any proper handoffs to each other leaving applicants hanging until they communicate internally

Tremendous staff both office and maintenance. Main reason I stay in this property is due to their excellent service. I highly recommend making this location your home because there is nothing else like it.

Just moved in, the process was easy and quick! So far everyone seems very helpful and friendly! The apartment had clearly been updated recently and was very clean upon arrival.

The office staff are wonderful, but my new apartment has a lot of issues when it was advised they needed the full time to have the apartment ready, and it wasn't fully ready. Lights were out, sockets loose, poor paint job, tub chipped, towel rack loose, and the granite countertop is cracked and there are large gaps where silicone or caulking should be. I also saw one cockroach run across my countertop. Which I'm sure is because of the large gap from the granite and wall. It's rather unfortunate because I do really love the apartment in general plus the people, but for the amount of rent I pay a month, the apartment shouldn't have had these issues.

Very nice community to live in. Staff friendly and responsive to any maintenance requests. Friendly and respectful neighbors. The upkeep of pools and grounds is excellent.

Decent place to live, only problem is there’s people that leave their dogs on the patio barking for hours and most of the time it’s early in the morning (5a-8a).

It's been great so far. The pool was closed most of the summer but hopefully next year will be better. They keep everything clean and it's a quiet community.

One of the best places I've ever stayed. Perfect location and really nice neighbors. I've never had any issues with the office. Maintenance is extremely fast and I have no plans of leaving anytime soon! 10/10 recommend

This a beautiful place to live at. I've been living here a couple of years now. I love the neighborhood and hope close is too my job. The local stores are awesome.

Moved in couple of months ago, move-in procedure was quick and easy. Most of the documentation work were on online. Friendly staff and quiet environment.

I have been living here for 5 years now. I absolutely love my community, neighbors are friendly, it’s very family oriented, and safe. The office staff is friendly, professional, and helpful. During my time here I’ve had to call maintenance a few times and they have been quick to respond.

In all reality we are very comfortable living here. The only complaint I have is that the rent is kinda extreme, because we live on a fixed income since my husband and I are both retired. We have had very good and quiet neighbors which is awesome, I'm thankful for that.

I moved in in July. Things have been going well. Timely maintenance request. I surely enjoy the valet trash pick up. There are times I get home late and need to take out the trash. Having someone pick it up is such a blessing. Eventhough there's a fee I find it worth it.

Very quiet,nicely kept, and organized apartment complex. Maintence requests are taken care of very quickly. The amenities at this complex are truly top notch. The pools are so nice as well as the package pick up areas make it very secure to pick up packages .

Everyone was super helpful on move in. There has been a consistent spider issue in my unit but when work orders are put in, they are very quick to get it fixed

Community is nice but services when it comes to repairs is awful. Never can reach anyone by phone. I have been repeatedly emailed and told different dates services would be taken care of and my floor has yet to be repaired.

We have really liked it here. Nice quiet and yes friendly neighborhood. Pools have been nice maintained and areas are always clean. I do wish that the cyber cafe would open

Very friendly staff, all maintenance request have been completed in a timely manner. We did submit a request for bugs to be sprayed and there were some ants that remained in a room where there was no food. I don’t want to overly spray pesticides so that is the reason for the 4 stars. Other than that, our neighbors and community have been great so far! Look forward to getting to know more of the community. Definitely love all the grassy areas, it makes it feel really residential. ALSO plenty of parking space which makes it super easy to park right by my apartment.

The staff is good but it does take time for them to fix issues around complex itself. For the most part it is quiet. Like most apartment complex that allow pets, not all residents pickup after their pets.

Good little or large shall I say complex. Love my apartment. I do live next to the pool and can be loud late at night. The dog park makes up for it.

Generally a great community to stay! Pricing is iffy and I believe can be a bit cheaper. The leasing team is kind and the neighborhood is very nice. Leasing should do a better job with communication and amenities such as the gym need an upgrade. Pools are nice when maintained and cleaned. Maintenance does a decent job overall but has room for improvement. They can do better when it comes to work that should be clean and not rushed such as painting or general repairs.

Very nice community to live in. Office staff and maintenance are quick to respond with any concerns or issues. We have just entered our second year of living here and are very happy.

Nice and quiet place to live. No obnoxious neighbors everyone is respectful of each other’s peace. Staff is polite and friendly. Amenities are up to date.

It has been an okay experience living here. Do recommend if you’re looking for a slightly bigger place for an affordable price in this economy

Our time here has been good. We have been here a little over 3 years and we have very little to complain about. Neighborhood is quiet and that’s one of the best things for us.

It’s quiet enough that I am not disturbed to much by anything. The staff is very friendly and the maintenance people resolve my issues most of the time.

Wish they put a dog poop station between building 11 and 7, that’s where most people walk their dogs. You can see and smell it coming out your apartment, definitely if you live on the first floor. Finding parking is getting a little crazy with people parking crooked or taking up 2 spots. Can’t wait for them to replace the window screen because boy do these units get HOT without them.

It is quiet, safe and leasing staff is very friendly. The maintenance people are quick to resolve things most of the time. I plan on staying here for a long time.

So far everything is excellent easy moving in plus a very feiendly staff made my move in easy and i would recommend to friends and family to move here.

I love the spacious, greenery, beautiful living community. The amenities are nice. The staff seems very helpful. I wish I found this hidden gem sooner.

Amazing experience here. Each member there really cares about you. It’s been a great experience from maintenance to management personnel. Would definitely recommend living here.

When I request for maintenance on the app they come within a day a two, and get the job done. Overall for being my first apartment I don’t have issues with roaches in my apartment.

Wish all amenities worked like the car wash, better playground for kids, repairs in units were better. We pay too much much for have effort work ??

Moved in a little while ago, and the entire apartment community is absolutely beautiful. We submitted a work order for minor cosmetic things and they were taken care of immediately! The leasing agents are so friendly and helpful, and we really like living here so far.

I have lived here going in 14 years. I have no complaints. The location is great, close to everything. Maintenance is great. The office staff is wonderful and will work with you regarding any issue that may arise.

This place is very quiet and safe and very convenient to everything. Great community to live. Lots of amenities for all ages. Located in one of the best school districts. Highly recommended to anyone.

I love living here .its been like 6 years living in my house . Everything is great . The only thing that I wish they will rethink about is that the rent is high.

This place is beautiful. The environment is beautiful. It's a nice place to live in. Local stores and restaurants close by. The office is awesome.