Lark Apartments

This place is cheap, but it's cheap because so many things are falling a part. The staff do not provide assistance in a timely or effective manner. Work orders can take weeks or months before they get addressed. Units are leaking, some don't have access to running water, ROACHES EVERYWHERE, thin walls (you can hear people talking and pounding on doors), no assigned parking, loose drawers, loose shelves, broken stove tops, dirty or damaged dishwashers, damaged cabinets, patio screen doors are damaged so they don't close properly, some of the other tenants have their screen doors completely broken off.

Water is always off. A/C always fails during summer (currently 80° in my apartment), roaches, loud neighbors, pool never open, the list goes on. Cant wait to leave when my lease is over. I’ve been here for 3 years staying due to financial reasons but PLEASE DO NOT MOVE INN.

I've lived here for almost two years. and managers have come and went here. basic things needed in the apartments were done. But it lacked care and concern. NOW I love the new management staff, they have stepped in to make changes in a positive manor and the results are noticeable as well as appreciated. I've personally told them; the owners need to keep you. Because you care about the property and that's definably needed. Keep up the good work. Ms. Calloway 1912

Water pipes constantly bust took 1 week to get water back on. There are roaches, maintenance are lazy, front desk staff barely at front office, rent on lease is not what you are truly going to pay monthly

Tenemos dos años viviendo aquí el último año a sido de lo peor hace unos meses le robaron una troca de trabajo a mi esposo hicimos el reporte policial pero el complejo de apartamentos no se hizo responsable en nada porque ni si quiera en ese momento tenían cámaras de seguridad en todo el complejo le han robado material de trabajo que deja en la paila de los carros hace dos semanas le robaron las vías a su troca nos han robado tenis que dejamos en el balcón secándose en el sol, y no solo basta con eso el mantenimiento el malísimo tenemos más de tres meses reportando los quemadores de la estufa que dos no funcionan pedimos estufa nueva y dijeron que iban hablar con el personal a ver si era necesario aún no recibimos noticias tengo problemas con la tubería de la cocina y tampoco lo resuelven la recepcionista siempre sale con que cambiaron de dueños y aún no tienen personal para mantenimiento, realmente esté a sido uno de los peores años viviendo aquí

No communication from management, AT ALL. Didn’t have water for a week after the freeze, still don’t have hot water. Ironically, they spent a month before the storm turning off my water for 6-7 hours everyday to “upgrade” the plumbing. The air conditioner has never worked properly, that’s a bad thing in San Antonio. The grounds are poorly kept. Questionable billing practices. Was really happy to see that even though I didn’t have water for a week, my water usage bill increased by $10. I had made peace with renewing my lease, because I didn’t want the hassle of moving again a year later. That’s no longer the case.

The entire complex spent months renovating the interior and exterior to the entire complex. They added the dog park and improved the gym, office, pool, basketball court And a picnic area. A new company took over the complex. They are very nice and professional. I do not like the doors as they are bright yellow. But other than that it is a good complex

There are three major issues I have with this complex. Let us start with the obvious problem. The security gate was broken when I arrived, they claimed for a couple months, and when I left it still had not been fixed that is about two years of not fixing a security issue. My second point of contention comes from an error which saved me money but does show a lack of responsibility in the leasing staff (to be fair she did leave the job right after I left but she told me she just started at a different Seldin property). My issue is that even after I signed the paperwork to renew my lease for 9 months after the initial 12 months they never put it into the system. Sure this meant that I was charged a lower rate for about 5 months, however, they eventually caught it they said I never renewed my lease and threatened to evict me. Luckily, I had my copy of the renewed lease and gave it to them to prove I was in the clear but their error shows a lack of responsibility and disorganization on their part. My final major issue has less to do with the apartments themselves but the parent Seldin company - this is that they are engaging in legally questionable practices concerning internet and cable. Towards the end of my lease Spectrum cable/wifi box wall inserts were installed in every apartment. Why? Because Seldin and Spectrum have entered a deal that gives Spectrum a virtual monopoly over the complex's wifi and cable purchases by forcing tenants to pay for Spectrum internet/cable by including it on their utility bill. Whether one wants Spectrum or not, cable or not, internet or not, they are forced to pay for service - which is likely breaking FCC guidelines - for anyone still living there that is dissatisfied with this arrangement I would recommend looking into legal counsel and suing the company. This was my first apartment and over the past 21 months I have had my ups and downs with it. Overall, the price for the square footage/location was pretty good, the apartment, for the most part, the apartment was in good condition, and the staff was pretty friendly. However, the three major issues I listed plus a variety of other smaller issues means I cannot give Sierra Ridge a good review. I would give it only 1 star but I believe that if you are unfazed by my major issues then you will find it an alright complex; in between these issues occurring it was an alright place to live but even so I would not want to live there for more than a couple years.

Bianca in the front office is a money seeking liar. You will always be requesting to fix your air conditioner. My toilets never worked properly and spews waste down the sides and it never gets fixed. My kitchen sink had moldy smelly drain water backing up so bad it made a river that went all the way to the carpet in my living room... THREE TIMES. Everything breaks. Everything in the apartment is original from the 80s... hints why everything breaks. When you need something from the office have no fear because Bianca will be there to give you attitude! Your neighbors will key and ding up your car. There are sketchy people walking around the complex at night all the time. I've never felt safe living here. This is the worst place I've ever lived in my life!

The grounds managment is highly unprofessional. Rats infested my apartment and they did nothing for almost 2 weeks. Now more than a month later i am still having issues with the vermin and the office wont even return my emails. I have lost nearly everything i own because of this issue and they absolutely refuse to compensate me for the thousands of dollars worth of furniture, kitchenware and food i have lost. I cannot cook in my kitchen or even enjoy sitting in any room of the apartment besides the bedroom which i have completely blocked off. This establishment is in direct violation of the Texas Landlord Tenant Act which clearly states they are to provide a safe and healthy living space.

There are so many words I can use to compliment Sierra Ridge. The staff is absolutely amazing and helpful. Never have I had one problem with them. So nice and helpful. I cannot even begin where to start about this complex! It has come a long way since I moved in. So many new additions and features have been added, inside and outside. It's great! The location is even better! Five minutes away from the mall and some of the best restaurants you can go to, easy access to highways and back roads! While living in my apartment, the maintenance has always fulfilled my work orders with 100% satisfaction and very fast! The neighbors are great and friendly! Staff is amazing! Neighborhood is great! I love where I live.

The apartments are great updated nice neighborhood. The staff is very friendly and helpful

I love the layout of my apartment. It has a beautiful fireplace and large closet. Overall its been a great place to live. Only complaint I have is maintenance responds rather slowly. I called about my kitchen sink being clogged, and just about a month before they fixed it. Fortunately, the place is in good shape, so it hasn't been much of an issue. I would recommend living here, and will renew my lease in a few months.