ZZZLemmond Farm

Property Manager at ZZZLemmond Farm, Responded To This Review

Hey Eric, thank you for sharing your thoughts. We apologize for any less unsightly visit you may have had at the compactor. Please note that our Maintenance team does come out on both Saturday and Sunday to run the compactor and discard trash that may been seen beyond the ramp and area. I am sure after or before these times trash can be seen and appears like a dump. We are installing solar lights this week around the compactor in hopes people would not just leave or dump trash at the bottom of the ramp. However, we believe there are non-residents dropping their trash in our compactor as they may not want to pay an additional fee at the land field. Please call 311 or 911 if you see this ever happening. We would love to have staff around the clock but unfortunately that is not reality. Yes the pool occasionally has leaves due to the tree line on our neighboring property line. I guess you can say we love the trees for the shade it provides during the hot summer days but would love to find a solution on our windy days to prevent the leaves from going into the pool. Since we have purchased a new small robot that we place in the bottom of the pool to maintain the leaves. Please let us know if you have any suggestions. We are more than happy to see if we can accommodate. Additionally, the trash cans are emptied once in the morning and should it overflow during work hours staff will re-emptied cans. We are hoping the package room will be available on this Friday. We order an additional strike plate to help! Cameras were on and incident report was made by the police. Unfortunately, that night we were not the only apartment community affective by this loss. We will send out a community email and let you know once it is re-open. I hope I was able to address most or all of your concerns and look forward to speaking with you soon. Feel free to stop by and discuss or share anytime! Thanks Anique Wilson, Community Manager.

Property Manager at ZZZLemmond Farm, Responded To This Review

Hey John, we are apologized you feel this way. Each resident gets a parking pass and one guess pass. We do have temporary guess passes in the office for short visits for times you have more than one guess available. Please stop by and see me or one of my leasing professionals. Additionally, please understand that Lemmond is at its highest occupancy now. Therefore, more residential parking is priority. We want to make sure residents can park in front of their building when they arrive home. The best way to ensure residents can park is to make sure additional guest after 6 pm parks in front of the clubhouse. We love for you to share your space with family and friends, but keep in mind residents should have priority parking. I know we can not meet every demand, but our number one focus is our residents. Please let me know if I can further assist you in any way. Don’t forget to use the temporary parking passes next time. Thanks Anique Wilson, Community Manager.

Property Manager at ZZZLemmond Farm, Responded To This Review

Hey John, we are apologized you feel this way. Each resident gets a parking pass and one guess pass. We do have temporary guess passes in the office for short visits for times you have more than one guess available. Please stop by and see me or one of my leasing professionals. Additionally, please understand that Lemmond is at its highest occupancy now. Therefore, more residential parking is priority. We want to make sure residents can park in front of their building when they arrive home. The best way to ensure residents can park is to make sure additional guest after 6 pm parks in front of the clubhouse. We love for you to share your space with family and friends, but keep in mind residents should have priority parking. I know we can not meet every demand, but our number one focus is our residents. Please let me know if I can further assist you in any way. Don’t forget to use the temporary parking passes next time.

Property Manager at ZZZLemmond Farm, Responded To This Review

Thank you Verified renter. We appreciate sharing your thoughts on Lemmond Farms. Anique, Community Manager.

Property Manager at ZZZLemmond Farm, Responded To This Review

Thank you verified renter for sharing your experience. Anique, Community Manager.

Property Manager at ZZZLemmond Farm, Responded To This Review

Hey Keira, as stated before we are here in the office daily. If you would like to speak with me, I am here Monday thru Friday. Please stop by with any concerns you may have. While I do understand your frustration, we ask that you be understanding as we have Fed Ex your deposit refund to our front office for pick up. We will notify you once we have received it. Thank you, Anique Community Manager.

Property Manager at ZZZLemmond Farm, Responded To This Review

Thank you verified renter for you review. We hope that you would consider Lemmond Farm your next community. Look forward to meeting you soon. Anique, Community Manager.

Property Manager at ZZZLemmond Farm, Responded To This Review

Thank you verified renter for you review. We hope that you would consider Lemmond Farm your next community. Look forward to meeting you soon. Anique, Community Manager.

Property Manager at ZZZLemmond Farm, Responded To This Review

Hey Verified Renter we would like an opportunity to speak with you in person. I am here Monday though Friday. Please stop by our office so we can see how to make your experience with Lemmond Farm better. Look forward to seeing you soon. Anique, Community Manager.

Property Manager at ZZZLemmond Farm, Responded To This Review

Thanks Verified Renter for the review. Anique, Community Manager.

Property Manager at ZZZLemmond Farm, Responded To This Review

Thank you for your review! We appreciate you for taking the time to share with us. Anique, Community Manager.

Property Manager at ZZZLemmond Farm, Responded To This Review

Thank you for sharing your experience we look forward to seeing you around lemmond Farm. Anique, Community Manager.

Property Manager at ZZZLemmond Farm, Responded To This Review

Hey Amani, thank you for sharing your concerns. I do understand your frustration. We have communicated with you throughout the process. We apologize for any delays you have experience due to parts on back order. However, when offered space heaters as a temporary solution you declined and we are in no position to force you to accept. We have offered rental assistance for all residents. We have sent numerous of emails and called weekly. Feel free to stop by the office any day of the week and anyone of us will be more than happy to assist you in getting help to pay your rent if needed. I am sorry you missed my phone call. I am here this week and would love to sit down and discuss any issues or concerns you may be having. We do have parking policies for our residents and guest to ensure all residents are able to park near their building, we know this can be frustrating at times when you don't have the desired parking space you would like. We do offer reserved parking at $25.00 monthly that would guarantee your parking daily. Please see the office for additional details. We understand your frustration about the break ins. I am sure that you are as stunned about the break-ins as we are in the office. We are working diligently to get more solutions to these ongoing occurrences. Although you are frustrated with the idea that crime has no address, and we deeply understand, it is true. We have no control over the actions of others, like vehicle break-ins. We warn our community to lock their doors and not to leave valuables in their cars to prevent possible break-ins for the future. We have been cleared by corporate to hire a new security company that will be starting at the end of this month. They will be on sight more and offer more security. Hopefully, this will be one of the solutions that will alleviate the crime that has happened here on property. We ask that you please remain patient with us as everything must get approved. We deeply care about the residents here at Lemmond Farm and want to assure you that we are working behind the scenes every day to make sure your living experience here is good.

Property Manager at ZZZLemmond Farm, Responded To This Review

Thank you for leaving your feedback for Lemmond Farm Apartments. We are so happy you are experiencing an A living experience with us. We love hearing from our residents so that we can ensure we are providing the best possible living experience for everyone. We will keep your comments in mind as we continue to make improvements to our community. Please don't hesitate to reach out if there is anything else we can help you with! – Lemmond Farm_p2127 Team

Property Manager at ZZZLemmond Farm, Responded To This Review

Hey Diana, We are sorry you have not had a good experience throughout your stay. We have nice apartments and want to make sure we take pride and interest in keeping them that way. With that comes some changes to help residents better navigate though their community. Yes, we change the parking policy to allow our resident first priority parking in front of their buildings. While this may inconvenience some visitors, it lets our residents know we want them to have the best parking option here. Visitors can be towed or booted if they are not parking in the designated parking in the front of the clubhouse with appropriate signage to indicate allowed parking. Lemmond Farm has a lot of dog owners. We have asked each one to take concern by picking up behind each of their pet and letting us know if they see any unattended dog poop. If you ever see any, please let us know so maintenance can come and poop scoop. Maintenance does a sweep of poop every morning, however I am sure during the course of the day many are out with their pets and forget to pick up. Please note that we now share common space with Atrium health and Wendy's which is located like we are right off 485. This does mean both businesses may have travelers and visitors who have pets that may leave waste behind and owner not take the responsibility to clean behind their pet's. Bags are replaced in the stations as soon as we get them, note that when ordered there can be delays due to shortages on all ends. Trash has always been the same and we have not changed the rules. We continued the services that was carried from the last management company. We take pride in greeting and ensuring everyone voice is heard at Lemmond Farm. However we do understand that changes to your community with management can be uncomfortable as relationships have been build and now new ones to start. We thank you for your concern and communication. We hope that you will see improvements thought out your remaining stay here at Lemmond Farm. Anique, Community Manager.

Property Manager at ZZZLemmond Farm, Responded To This Review

Hey Barbara, thank you for letting us know your concerns. We are sorry your daughters car was booted. Please note that ever resident has received over 5 notices of where visitors can park though our community email that goes to each resident email. We have also provided literature to each resident door that was hand delivered on last week. A tri-fold pamphlet sharing current details of our community polices. It is up to the each resident to share with their guess where parking is permitted. Visitor parking is only allowed in front of the office clubhouse. Should resident failed to communicate with their visitors, we have additional signage though the parking lots to show where visitor parking is allowed. Please note that we would like our residents to have first priority when it comes to parking. We hope this information has been helpful and hope you will continue to enjoy your visits.