Luna Upper Westside

At this point it is unsafe to live here. The power has gone out in the building twice in 3 days. When the power goes out, none of the external doors work so if you are outside the building when the power goes out or you leave while the power is out, you can’t get back in. If you’re in the parking garage, you’re stuck there because you can neither drive your car out (garage doors won’t open) or walk into the building (doors won’t unlock). God forbid there’s an actual emergency where people need to get out or in but can’t. Aside from that, they gave me my apartment with red stains on the carpet after putting off showing me the apartment until, conveniently, there was no time to replace the carpet. There is no guest parking. If a guest visits for more than an hour, they have to pay or get booted. And to top it off, your windows might get busted out in the guest parking spot you paid for. I’m a pretty low maintenance tenant but this place is so bad I had to leave a review.

This place is unsafe. I live here and in the last two weeks my car has been broken into. They never fix the gate for the garage. More than two cars have actually been stolen. The manager told us to send documentation for compensation and damages but once we did they recanted the statement and said they aren’t liable. Please move into one of the other apartment communities near by. Do NOT be fooled by how luxurious it looks! Look at all these terrible things that have happened in the resident chat! BEWARE!!

Onsite staff is friendly and generally helpful. Attention needs to be given to the things that are supposed to make this a unique and upscale living experience. Common area wi-fi is spotty at best. Common area TVs do not work when the leasing office is closed. Workspace printer does not work. Beer tap does not work and coffee bar is poorly stocked. Common area fireplaces do not work when leasing office is closed. Common areas have broken furniture. Outdoor areas (pool, cabanas, community room) need to be maintained. Trash rooms need to be painted and walls, floors, handles and shoots cleaned on a regular basis. Common areas and hallways need to be cleaned daily, there are some inconsiderate slobs living here. Access doors need to actually close completely. Common area lights all need to function. Elevators should have a color or numbering system for navigation. Mildew smell specifically in building one, floor 2 needs to be addressed. Unit air filters need to be changed regularly. Dog station poop bags/disposal cans need to be added and conveniently placed so they will be used. Security patrols need to be visible every night and morning. The recycling bin area complete mess needs to be fixed. And community events need to be reinstated.

DO NOT MOVE HERE! Although this seems like a luxury apartment, it is anything but. We changed management 3 times living there and it got progressively worse each time. Your car WILL get broken into, even if it is behind the gate in the parking deck that they force you to pay monthly for. The hallways and parking lots are always filthy and the building always reeks of weed. There are so many problems I could address, but I want to tell you about the two biggest issues while living here. My husband and I got in 2 back to back car accidents in both cars and our cars were totaled. Because of this we lost are parking sticker on our windshield. When we asked for new ones they informed us it would be $300, after showing zero concern about our car accidents. When we asked if there was anything that could be done since our cars were completely totaled and we lost everything they say we "should have thought to pull the sticker off the windshield before leaving our car". I understand protocol, but the complete lack of empathy or understanding is astounding. The second and biggest concern is when we were woken up to federal agents raiding multiple units on our floor. To see 20-30 agents raiding the units directly next to where you live with guns, telling people to drop their weapon, and arresting multiple people is terrifying and horrific. I cannot adequately express the fear I felt that morning. When I very politely asked the leasing office if we would be learning about what happened, they again showed no concern that I was truly scared for my life that morning. An alternate to the NASTY attitude that was given could be "We are so sorry that you were scared, but unfortunately we cant discuss it at this time" instead of the manager acting confused what I was even talking about as if she didn't know, and then shutting down my concerns and telling me I had nothing to worry about. PLEASE PLEASE PLEASE do not live here. They let anyone and everyone move in and it's clear you have no idea if you could be living next to someone dangerous, or in my case, living next to multiple dangerous people. Do not be fooled by the amenities and appearance of the building.

My husband and I moved in April 2021 and we are still so pleased to call this place our home! The apartment is wonderful, and the amenities are fantastic! Steven is always kind, helpful, and an overall wonderful human being! Chris is so kind and does a wonderful job of keeping the units running smoothly and is quick to respond! I highly recommend this place!

Nice community. Terrible response rate. We applied for a unit and had several questions / concerns, but it was like pulling teeth to get a timely response. They had our application for 3 weeks before they let us know if we were accepted (we were). We told them several times that we had a hard deadline, but it didn’t seem to make a difference. All in all, nice place but poor response rate.

I have absolutely loved living here thus far. I was nervous moving to a bigger city and being away from home, but very quickly the Novel made me feel comfortable and at ease. Im excited to call it my new home!

The community is beautiful and we were so excited to live here! However, the communication and follow-up with the office staff was terrible. There was an issue with our lease letter that I sent an email on over 3 weeks ago that never got a response. We called in several times trying to get it resolved and no one returned our calls. We finally decided to choose another apartment home because of the communication issues.

Current experience okay so far...living experience TBD (new resident) - pending issues to be resolved but the look of the apartments are nice.

Last week, my family and I visited the Novel and received a tour from Steven. He was very professional, kind and detailed. Businesses that continue to employ people like Steven will continue to thrive. Thanks Steven!

Great leasing staff, great apartment and a GREAT community.

I love living at Novel! I honestly feel like Im staying at a luxury hotel and have to check-out at some point It feels so good to be greeted with a smile; honestly, this is an amazing community!

I absolutely love living at The Novel! The amenities make for an easy and comfortable living. I am grateful for the staff who is always around for any needs!

Great location to all your essential needs like grocery store, cleaners, and bank.

The office team Swai & Steven are THE BEST!!! Theyre always welcoming & professional!!! The night guard is also good!! DJ fixes any problem within 24 hours or less!! Im happy to be a resident at Novel Upper Westside!

I've been here for about 4 months and the best thing about my unit are the appliances and kitchen. However, their staff is a bit questionable. I recently spoke to Morgan, the property manager in regards to a maintenance issue and she said that the individual has been getting 5 star reviews and that I seem to be an "unlucky" person because this is my second issue with maintenance. I did inform her that maintenance damaging my personal property without leaving documentation as to what happened is poor judgement. How am I "unlucky" when the staff is just noticeably incompetent? As someone with a customer service background, you should never gaslight an individual when your staff has failed at completing tasks. This is my second Greystar property and honestly, the management and staff are all the same. You're labeled the "problem resident" when note they've fail to deliver on their end. Greystar has a terrible reputation everywhere.

A place that feels like home and still houses a great community!

I love living here. Novel is a beautiful place to call home. My path to renting again was a bit of a wild one, so its still surreal for me when I pull up and see that this is what I call home. My kitchen is love and I have so much cabinet space. The countertops and backsplash are also beautiful. The smart home items that come standard like Nest Thermostats and the ability to lock/unlock the door with your phone if you forget your key (and more) are just the icing on the cake. These units are high end, so they come with a high end price tag, but if you can afford it, its worth it! I love it!

I have had an outstanding experience with Novel Upper Westside. The property is absolutely beautiful and the management has been attentive, friendly and helpful. The other residents I've met since moving in have been friendly and the location is great. Highly recommend!

Very beautiful! Great location and friendly staff.

The management is very nice and helpful. The place is very nice as well.

Love it! Management is professional & friendly. Amenities & apartment appliances are amazing!