Madison Providence

Our family experienced a house fire, and as a result moved into an apartment in Madison Providence. Our two large dogs were very anxious with apartment living and even needed to be put on medication. We knew we needed to find a small house with a backyard. We found a house within 3 weeks after moving into Madison, which would be available for us to move into in 3 weeks. As a result of the fire, our family has incurred significant out of pocket expenses. As such, we asked Madison if they would wave their cancellation fee, which is close to $4,000. While I completely understand and appreciate that we signed a contract, I was hoping that given everything our family has gone through, Madison Providence would have approached this with a human lens vs. a corporate approach.

You might be considering living here. I'm writing this to make sure you don't. Management is deceitful and greedy. If I could leave zero stars I would. Didn't realize a smoking community is still a thing.

I've lived at Madison Providence for 4 years and each year seems to get worse. The quality of the construction here is questionable. I've had major issues from frozen pipes, water leaks, mold issues, drain issues just to name the ones that involved cutting into drywall and drilling through concrete floors in order to fix the issues. The maintenance team is the only positive thing about Madison Providence -- they're quick and helpful & you'll probably see them a lot. The overall management company is incompetent & complacent. 1) There is one trash area for the hundreds of units here. The massive dumpsters are constantly full so people resort to leaving trash on the ground. There's also the issue of having difficulty throwing trash in the 7+ foot high dumpsters. Management consistently blames residents for the issues and never provides actual solutions. The fence structure around the trash area has been falling apart for a year now with no attempts to repair that either. 2) Have fun tracking down your packages. Is it at the mailbox? Or in the package room? Or in the office? Or at a different building? If it delivered to the office, they won't give you the courtesy of an email to let you know. 3) The dog park. For the first 3 years I lived here it wasn't maintained even in the most basic ways. For example, in the summers they didn't even bother cutting the grass. Poison ivy was growing within the park itself. Today, the gates are broken and there's no way to close it. So we use a bungee cord. There are close to 200 dogs that live in this community and at $30/mo in pet rent, there should be plenty of revenue to fix a gate. But they won't fix it or replace it -- they literally communicated to residents that they are choosing not to fix the gate to the dog park. They did promise an 'improvement' to the park this past fall and told us they would close the park for two weeks for the project. It was closed for 2 months instead. The 'improvement' was putting down grass seed. In October. So now nothing is improved, the gate still doesn't work. But now the ground is covered in jute netting which the dogs rip up and we all get to get tangled in it and trip over it. 4) Rent increases. They will gauge you every year. If you're planning to be here just one year or less you're fine but if you plan to stay longer, prepare for potentially an increase of hundreds of dollars per month. Make your life easier and avoid Madison Providence.

Madison Providence is a nice looking community but not worth the money. The units are built cheap and you can hear when your neighbors are watching TV or blasting music at 11pm. Noise is expected when you have people packed in but there is truly no consideration for others. You can also smell odors from other units as well such as food and Marijuana. No point in bringing your concerns to the office because there only concern is generating money. But if you have money to throw away this might be the place for you.

Love the apartment and the community but am losing sleep over the intermittent drip noise in bedroom.

All requests are responded to timely and resolved quickly. Both of the Rob's are friendly and Respectful.

The apartment complex has a level of professionalism that extends to the maintenance crew. Unbelievably fast and efficient service.

This is a great community, quiet and beautiful, well maintained.

I have been recommending this community and you've had at least four tenants based on my suggestion to colleagues. But for the long commute, which I did try for nearly one year, I would have continued to stay ther!

I would only recommend this community based on my interaction with the maintenance staff. Otherwise, there are issues.

The leasing consultants were positive, happy, knowledgeable, and genuinely seem to love the community.

Overall the community design was great. I did not like being told that I HAD to park in front of the garage I was paying for with my one car especially with plenty of parking available at my unit. If I wasn't paying the $165 a month for the garage I would be entitled to a spot so why should I not get one if I am paying extra money? The noise polution was a real problem as well. My neighbors had two yip-yip dogs that agrivated me multiple times a day. Everytime I left my apartment or another neighbor left they would bark incessantly. I know the complex was making money from them but I was not saving any money having to deal with that constant annoyance. It was ultimately one of the largest factors in deciding to move out.

I would like to thank both maintenance people for being so prompt and professional and very competent and friendly

I recommend the apartment when we first lived there and would certainly would recommend it again

We are enjoying our lives at Madison and do not want to move..as long as our rent stays the same, since my husband passed, we need to afford our rent...thank you for everything.....

I’ve lived in different apartment communities and this is by far the most beautiful apartment and community of all. The staff is terrific; Kyle is very knowledgeable and responsive regardless of the issue. I highly recommend Madison Providence and Kyle!

I have just moved in to my new apartment. Kyle went out of his way to make my move easy. I would recommend Madison Providence to anyone. Kristine also was a great help. The facility is great and I am enjoying the amenities. This was a positive experience.

I was very pleased with my initial interaction with the team at this property.

Kyle, the leasing agent I worked with is great! Kyle helped a lot during the process. I am very happy with my apartment and the complex. I am very close to work and Providence Town Center. So, it has been a good experience.

They are always very friendly and seem to get the jobs done in a timely manner from my experience so far and what other residents have told me.

I would recommend because of costumer service and quality of the apartments

Although all amenities are beautiful and kept up very well, I still think it is a little overpriced.

Of all the positives, there is one major negative: parking near the 800 bldg is horrendous. Abysmal miscalculations of the number of spaces needed. Considering moving only because of that daily battle.

Very convenient to all needs. For me the shopping, easy to travel to Philadelphia and doctors, clean and folks are all friendly.

The "issues" we have with he apartment are of our own making and otherwise we are very happy here. There are numerous opportunities for socialization available for everyone.

Very likely I would recommend Madison Providence and I do. It was a great place to live

Because of lack of assigned parking spaces and how the garbage area is being handled.

Kyle, the leasing agent I worked with, was great. We spoke on the phone before I came in and he asked me some questions about what I was looking for and what was important to me. When I arrived for the tour, he had clearly reviewed the details of our conversation and made it a point to address those things during the tour. He had answers for all of my questions, and was very engaging. He really took his time with me, and I never felt like he had something else he needed to be doing, or that he was in a rush. This was a stark contrast to the other places and agents I had met at other properties that day, and definitely impacted my overall decision to apply for an apartment at Madison Providence.

Everything at Providence is clean and well maintained. There is a sense of community that makes it a great place to call home even if for just a short time.

Please don't be fooled by the beautiful scenery and seemingly friendly office staff. Once you are in, you are stuck and the staff won't help you. The maintenance staff is the best part about the entire place. The trash area is deplorable. Always overflowing, all over the ground and smells disgusting! The parking is so beyond unavailable. You will not be able to park here after 3 PM or on a weekend. The rent increases are significant and proper notice is not given before renewal, so you only end up with a day or two to make a decision. The noise level within the apartments is incredible and they are very loud and noisy. You can hear every step and every word from your neighbors. There is dog poop and trash all over the place. The apartments themselves are nice, but the doors and windows do let a significant amount of wind and air in, so that's not ideal during winter months. Renters beware!!! All is not as it seems "on tour".

I have and will continue to recommend for all of my positive experiences I have had over the past years! The community is very welcoming, the grounds are kept clean and the monthly program newsletter offers many things to do around the community. Also, I feel very safe in and around the community which is of the utmost importance to me!

i have always been impressed with the maintenance here. I don't think I've ever waited more than a day or so even if I say it's no rush.

I love the community and the people I have met so far! Our issue is in the downsizing to fit all of our "stuff" from our large home into apartment living but love the fact that all of the maintenance is handled within the apartment community! Each of the staff has been very accommodating to our needs.

I love this community. The staff are wonderful and courteous and the amenities are perfect

We have been tenants at Madison Providence for less than 6 months and have had NOTHING BUT BAD EXPERIENCES. Madison Providence IS NOT LUXURY LIVING. It is 100% FALSE ADVERTISEMENT. What you see IS NOT what you get. Potential tenants...DO YOUR RESEARCH BEFORE considering leasing at Madison Providence. Madison Providence is NOT A NEW rental community, it is over 11 years old. There are NEWER MUCH NICER and LESS EXPENSIVE pet friendly apartment and townhome rental communities in the area. Madison Providence's Leasing Office shows you the sample "staged" apartment and then hard sells you into signing a lease. The reality is that the carpets are worn, the "wood" floors are actually cheap vinyl plank. The kitchen cabinets and stainless steel appliances are cheap and dented. There is LITTLE TO NO INSULATION in the walls which makes the apartments very cold. The cold air pours in around the windows and doors. You can hear EVERYTHING from the neighboring apartments as well as the noise coming from outside. The monthly heating/electric bills EXCEED $200/month. In addition to the rent, Madison Providence charges also monthly fees exceeding $85/month for water, sewer, trash and "billing" fees. The dumpster and trash compactor area is DEPLORABLE. The trash stinks and the dumpsters are CONSTANTLY overflowing with trash and they charge tenants $23/month for this?? Madison Providence is desperate for new tenants so it posted signs offering a "$500 Resident Referral Fee." The fact is that Madison Providence does not actually give the Referral Fee to the residents. If you are considering leasing here, walk around and take a very, very close look at things first. We DO NOT recommend living at Madison Providence.

The community looks great and is set-up in a friendly way. The staff was amazing. Kristine was consultative in her approach, seeking only to help us find what we wanted. More companies need people like her.

I would for all the services received . I would not because of parking spaces and few garbage deposit places.

Maintenance is great office is great The place needs to be painted around outside of door it’s all rusted The gym need clean

Usually quiet, except for upstairs neighbors on occazions but i dont complain

The service I receive, both at the office and from the actual service team, is always, fast, courteous, and professional

Think it is too early to judge since we haven't really moved into the unit yet.

Kristine was AMAZING! Very insightful and knowledgeable about what Madison has to offer

Excellent atmosphere and amenities,especially the club house where I’ve hosted my colleagues many times, wowing them.

What more can I say I love it here the office girls are great and the maintenance guys also ????????

Well situated, close to shopping and work. Lovely community, and it sounds like the residents have many get together groups--walking, running, book club.

Clean, nice surroundings,easy to travel to many roads and everyone renting here are friendly.

I would recommend this community because of it's location and the fact that the apartments are modern and spacious with many choices of layouts. I haven't had much of an opportunity to meet other residents. I am partially chalking that up to the fact that it is winter and people are not really out and about. I also think there haven't been as many activities as there were in the past (I have a relative who also lives here). It seems as though there are "events" which are really just solicitations for neighboring businesses. I am not sure how I feel about that. It has pros and cons I suppose.

I would highly recommend for people who have pets or for those that don't mind them. For people who do not prefer a pet-friendly community I would not recommend.

I would recommend it because the surrounding area is quiet. The leasing and maintenance staff are fantastic.

Centrally located and excellent on site property Mgt. Holly is very very good at her job and is always patient.