Maitland Pointe

I’ve been living here for a year, and I cannot wait for my lease to be up in June. This place is a mess. Just yesterday, some people were cleaning the hallways, and they completely flooded my front door. Thankfully, I had a floor mat to soak up some of the water, but it was still a disaster—I even had to use extra kitchen tissues to absorb the excess. Absolutely careless and inconsiderate. On top of that, the trash pickup is unreliable. They constantly miss their scheduled pickups, leaving garbage piling up. The hallways are always untidy and sometimes have this weird, unpleasant smell. Counting down the days until I can finally move out. Would not recommend living here.

I’ve been living here since the place opened and operated under the old management. I’ll be moving out this week as I’m moving out of state, but I will definitely miss this place. I’ve stayed this long due to the wonderful experience I’ve had. The property is clearly managed well and I’ve appreciated Robin and Stephanie so much. They’ve always helped me feel like family. Juan- who works with maintenance has also been amazing. Not only does he fix the issue, but he helps residents understand what the issue was all about. I highly recommend IMT!

Sooo... I typically won’t leave a review unless I absolutely hate something or I absolutely love something. In this case: I can honestly say... I absolutely LOVE these apartments. I have the smallest of all the units, I have a studio which is 576 square feet, it’s me and my cat and it’s the cutest apartment ever!!! Super clean, not like (oh cool a maid service was here)... oh no.... my place was like SUPER CLEAN!!! I knew I made the right decision based on that alone because I had leased my apartment “sight-unseen” I did see the model, but the model I saw was a much larger one bedroom and a much different unit than what I have. From my first inquiry till today which was in August 2020 - I’ve been treated with the utmost respect, best customer service, care, and even my stupid/annoying questions have all been answered with the utmost professionalism. All the office as well as maintenance staff have gone above and beyond to just let me know they are here for me if I ever need anything. This has never EVER been my experience in any apartment. I have lived in apartments since my teens and I’m no spring chicken, but this is seriously one of the best complexes I’ve lived in. The amenities alone I believe would make a person want to move here, for me, it was my floor plan. I just had no idea how amazing everyone at the office was going to be. Thank you to Stephanie, Neonna, Keishla, Mark, Austin, simply everyone. I so appreciate the common goodness and graciousness these people exude in these current days and times. jln

The worst apartment complex you may have the misfortune to go to. They want you to sign a 45 page lease document and if you are not careful, tucked away in that bunch is a blank inspection report saying apartment is fine. So watch out. Total tricksters. Maintenance is a joke and you always need to prove you have a genuine issue before somebody comes. Unless you want to sink and lose your hard earned $1500 pm, totally avoid this place. Their leasing office here or their management folks are unhelpful, uncooperative. Sometimes, like me,it is better for you to forget your 2 month lease breaking penalty than put up with the crap you are dished out.