Maxwell Apartments

Tried to contact The Maxwell multiple times to set up either a virtual or in person tour (signed up for a day online, never got sent anything, didnt get to do the tour), never heard back from them (and there are like 50 different phone numbers to call). The phone would ring and ring and ring and no one would pick up. Called at least once a day for a few days. Figured we would stop by and knock on the leasing office door ourself one day while we were downtown looking at places. The male in the office refused to answer any questions, gave us an excuse for not having answered any of our calls saying there was only one person working the leasing office for multiple buildings, and said "call the number on the door". Went back to our car and before we could even pick up the phone he had picked up his and was having a conversation for almost a half hour while we sat outside to wait and call him. Meanwhile another lady came and sat down in the office and was taking phone calls too. We decided at this point we would no longer be interested in even touring this apartment because of how we had been treated, but went to view another apartment and came back. Called the number on the door. We could see that the male just sat there, saw the number on the phone, and laughed to the other lady in the office and then proceeded to watch it ring and ignore our call. Totally unprofessional and rude to potential renters. Cant even believe we were treated that way.

If you enjoy having hot water, don’t rent here. Our hot water has been out 3 times since living here, with the last instance resulting in 4 days without hot water. Also plenty of leaks, broken elevators, car break-ins, random 2 hour fire alarms and plenty of other issues. Incredibly poor building management and no care for their residents. Worst apartment experience ever. You can absolutely find somewhere better to live that cares about residents and knows how to take care of apartment community so it isn’t falling apart every week.

The Maxwell Staff went above and beyond for me. I moved to Indianapolis to begin medical school. As I was moving into my new Maxwell apartment, I received a phone call admitting me last minute to my dream medical school. I made the decision to move out. The Maxwell was too kind and helped me in every way possible. They helped me figure out how to break my lease in the most economical way, they helped me find a lunch spot to rejuvenate after moving all of my belongings two times in one day, and they were kind and understanding with my situation. I was incredibly sad to move out immediately, especially after the staff was so kind. The small amount of time I spent in the apartment was great. The facilities were top notch and beautiful. I had a curtain rod broken when I moved in and the maintenance staff fixed it within an hour. Overall the Maxwell was one of my best apartment experiences to date.