Metro Edgewater

Great apartment building with excellent amenities and a fantastic location. Alexa Well was a huge help throughout the entire process, from answering questions to ensuring a smooth move-in. The only downside is the guest parking situation, as only a few pay-by-phone options are available, but everything else has been great. Highly recommend!

This building is poorly managed. We moved in four months ago and to this date they have been unable to do basic facilities maintenance, the parasols from the building are missing to this date, the parking is poorly managed, they create a system of fees and inconvenience to extract from residents, not to make life easy. Parking, for example is not assigned, poorly monitored, and the management company seems to have no record of current cars leading to tickets and wasted time for residents. The appliances in the apartment are of a third rate quality, the apartment is constantly big infested to which the buildings exterminator claims it’s normal in these types of building. Management office response time is poor. They are good at selling, but not at maintaining.

f you're looking for a stress-free apartment hunt, look the other way from Metro Edgwater. My experience, sadly, was riddled with incompetence and a complete lack of human understanding. It all started with a hopeful application. Within 12 hours, however, unforeseen medical developments demanded my immediate attention, forcing me to withdraw from the process. Understandably, I needed my $900 application fees and deposit refunded. This, apparently, was too much to ask from Metro Edgwater. My eight phone calls were met with a revolving door of excuses and empty promises of callbacks. Not one call was returned. Finally, a desperate email to Tiffany, my initial contact, explained my situation and the urgent need for the refund. Again, promises were made, deadlines missed, and radio silence became the only response. This isn't just about the money—it's about the utter lack of empathy and professionalism. In a time of personal crisis, Metro Edgwater's management team couldn't be bothered to offer even the slightest courtesy. They turned a stressful situation into a nightmare. To anyone considering Metro Edgwater: save yourself the heartache. This building may look shiny on the outside, but the management cracks under pressure, leaving residents feeling abandoned and disrespected. Do yourself a favor and choose a place where basic human decency isn't an afterthought. This one-star review isn't just a warning, it's a plea. Think twice before entrusting your home and well-being to a team that fails so spectacularly at both.