Midwest Territory

Water gets shut off regularly, got told they can’t do nothing g about kids knocking on my windows when trying to sleep and work from home and running off as if I’m suppose to jump out a bed and chase them down and find out what apartment they live in. They can send out mass text asking people to move their cars and what not but can’t send out a text about kids knocking on windows and running off . Not to mention on the day I moved in was given a time to pick up my key came at that time carpet was still being put down cleaners hadn’t came to clean the apartment yet. So had to pay more money to keep my uhal longer since they told me to get the key at 4 and the apartment still was not ready at 4pm ! Oh not to mention the washer flooded my apartment my second day living here because they never hooked the hose up to the wall they just plug the washer that came with the apartment so not my own into the wall. The flood caused my bedroom carpet to get soaked so couldn’t stay here since they had to dry the carpet before they could replace again. Had a work order in by day 2 of my living here for my shower , had to text the office a month after being here and no one coming to fix it . It has been a nightmare . I miss my old complex the office staff was so kind and got things fixed immediately. Here it’s just kinda like oh well I’ll say sorry to make it seem like I care but won’t try to fix the issues .

This management team is awful, they are unprofessional, uncooperative, and very disrespectful in talking to people. I moved in last July and was without air for weeks until I threatened to call the local news channels. The manager will tell you what she thinks you want to hear and then denies saying it. I cleaned my own apartment when I moved in due to their inadequate cleaning staff. I had used carpet that they said was cleaned, but the carpet cleaners weren’t in there 10 minutes cleaning the whole apartment. When I moved out they charged me for carpet cleaning, which should be considered normal wear & tear. They charge a $400 per deposit, $200 non refundable, that carpet cleaning should have come out of that $200 no refundable. I have Never Not gotten my full deposit back. The pool is seldom open!!! There is a rodent problem!!! Need I go on? If you want to live in a stress free complex, This is not it!!!

I mean they make up every excuses for why they cannot get things done in your apt. The office staff will tell you anything to get you off the phone instead of getting maintenance request done. I have been here for 3 months and still waiting on maintenance request to be completed. When they call themselves fixing things its half assed just to say they did it. There is no Granite counter top,no updated appliances, my kitchen cabinet doors are all different wood. Its crazy!! The pool is almost always closed and when its open its not clean. Upon move in the apt was dusty, dirty, and ,the tub had someones body imprints in it. Not to mention they allowed someone to move in to an apt with a broken window and it stayed like that for 3 days, as if it was of no importance. I was hoping to get these issues handled as soon as possible but they continued to be prolonged. Instead of enjoying my space that I would to call home I am asking for things that SHOULD HAVE ALREADY BEEN DONE. Learn from my lesson, don't sign a lease until things are done correctly and up to your standards. Dont listen to the staff that say, "yes all of that will be done before you move in" and if its not just walk away beacuse the likelihood of it getting done in a timely manner is slim.If you want something newer, nicer, upgraded, people that care, this may not be the property for you.