Nine20 Tempe

I’ve lived here for two years and the things they will fine you for are ridiculous. Plan on a 1000 dollar bill upon move out, it happens to everyone. The amenities are regularly broken or kept in a disgusting state. The management is rude and lazy don’t make the mistake of choosing this place over the others.

Will bill you for new carpet without cleaning, even if you lived there for three years and saved them the money on painting and getting it ready for new tenants every year. They won't notify you of the additional charge, you get sent to a collection agency. When you pay the collection agency, they won't zero out you balance, when you try to get an apartment anywhere else they report that you still have an unpaid balance. Amenities were always broken and out of service.

As anticipated just received the letter from Nine20 collection agency. This was an apartment for my daughter while attending ASU. On moveout I was personally there with my daughter, my wife and my son to complete the move out, address any holes etc in walls, and make sure everything was operational. About 4 weeks or so after move out we received a bill for replacement of carpet and a broken refrigerator. As you can see from previous tenants everyone gets charged for damaged carpets. The refrigerator was completely operational. Upon receipt of the letter and as advised by the letter, I attempted to call and email for all information accounting for the alleged damage and pictures of the damage, and an itemized invoice for the repair and or replacement. I received nothing from the apartment, and ultimately led to the collection letter. I will be fighting this claim. No tenants beware of the back end of you stay at Nine20. If you read the reviews below and on other boards you will see the same modus operandi

Lived at Sterling from 2018-2020. 18-19 was an absolutely awesome experience but then the new management took over for 19-20. Became the worst living experience ever. I transferred rooms and was given a room to live in that was completely uncleaned, had a damaged desk chair, damaged wall from mold, and damaged carpet. After seeing this, I informed them I was going to live at a friends place for the next week. I had expected it to be completed by the time I returned and they assured me it would be, however it was not and no progress had been made! Eager to find a place to live, I once again informed them of my situation and only then was it partially resolved. Took all day for them to clean it and leave the place in a semi-livable condition and they ended up getting paint all over my pillow cases! I told maintenance to just leave the carpet, come back with a desk chair another time, and that they didn't need to finish the paint, due to waiting MORE THAN A WEEK to have a place to move my things into. Worst part of the entire experience: they charged me for all the damages from the previous tenant! I was able to get the desk chair and wall paint removed from the charges since I had a photo, but since I didn't have a clear photo of the carpet, they're charging me $300! Management claims they're all about COVID safety procedures which is why they kept the amenities closed all of 2020 but they walk around without masks on and host events in the lobbies! If you're looking for a place to live, it seems like you missed the 2018-2019 window, and you should strongly consider other options!

They don't recycle AT ALL yet claim to be a sustainable community!! Like, recycling isn't even an option if you want to do it. The staff will walk within 2 feet of you in the hallway without wearing a mask. The appliances are mediocre and we've had to put in 5 maintenance requests for plumbing issues since we've moved in. My shower screams at me and sporadically stops working mid-shower. Our ceiling peeled off due to our upstairs neighbors' water heater leaking and it took them 2 weeks to respond to our request for services. There are toxic mushrooms growing in their dog park that I've contacted them about multiple times! They're "pet friendly" but do NOT enforce pet owners picking up after their dogs. They also only have one trashcan on the entire outer perimeter of the building and it's IN the dog park so be ready to step in everyone's puff bar trash. As long as someone waits for a car to leave the garage, there is nothing stopping anyone and everyone from walking straight up to anyone's room. The carpets were half grey from dirt on move-in and the trashcan had previous residents' trash STILL IN IT. Stay tuned because I'm sure the issues from the first 25 days of living here were just the start. They only deserve the 1 star because they made the rooms aesthetic kind of like an IKEA showroom.