NOVEL River Oaks by Crescent Communities

I’ve lived in this apartment complex for three years, and the experience has significantly declined. When I moved in, the 24/7 concierge and valet services were key amenities, but both have been removed without notice or alternatives. The lack of communication regarding such major changes is disappointing and unprofessional. Maintenance is unreliable, with work orders often delayed or unresolved. Parking has become a nightmare due to new restaurants in the building. Aggressive valet attendants take resident spaces, and management has done nothing to resolve the issue. Noise disturbances, which were never an issue before, are now frequent and remain unaddressed despite multiple complaints. Additionally, ongoing construction often exceeds agreed hours, further disrupting residents. Overall, the property’s potential is undermined by management’s poor communication, lack of accountability, and failure to address these ongoing issues. It’s become increasingly difficult to enjoy living here.

Very clean and modern apartment. Welcoming staff and concierge. Within close distance of many grocery stores and activities. Excellent amenities.

Great experience living here for 2 years! Staff are wonderful and minus a few inconveniences here and there around the building, my apartment unit has been wonderful!

Entries are all dirty. Everywhere dog pees We pay a lot for rent but cleaning is very poor The manager thinks that only the management office is the building. The manager has to patrol and check around

A lot of places stick the "River Oaks" name in their title but not many live up to the expectations of a true luxury community. Novel River Oaks is a fabulously well kept luxury building. The staff is attentive and professional. The community events are fun and held often. The apartments have are nicely appointed with high end finishes. The gym and pool areas are very nicely done with new equipment and tv's and are always kept clean. Any time there is an issue, the concierge and maintenance crew stay on top of everything until the issue is solved.

Overall the best place to live in Houston. Great apartment designs, fantastic amenities and the perfect location. Got a problem or a maintenance request - service is fast, efficient and courteous. I can't thank Luz-Yvette and her team enough for welcoming me home to Houston.

Absolutely love living here at the novel. The staff is wonderful and I have never felt so safe! Our unit is the most beautiful / functional floor plan

Christmas at Novel was so much fun...from the gift wrapping station with complimentary drinks to the assortment of holiday cards that we were free to choose from and send to friends, management went out of their way to make sure we felt appreciated. Even the dogs had their own holiday party! I love living here.

I love living at Novel. I have lived here for 4 months and I have enjoyed it. The staff is great and the community is gorgeous! All of the amenities are great and the community events are even better! Highly recommend!

There are many wonderful aspects about living at Novel River Oaks. One reason is that any maintenance requests are handled in a timely manner with competence and attention to detail.

Love Love Love our apartment community, best ever All employees are helpful and are great at my us feel very special I would recommend anyone to come share an awesome experience of living at THE NOVEL

Novel is a wonderful place to live! The staff, custodians, security, maintenance, & concierge go out of their way to make this a friendly, clean, beautiful environment to live in.

I have enjoyed my stay here. A few concerns, I use the gym fairly often, it’s not kept clean, the floors need attention, yoga room smells horrible, stair master is still out of order. Of course I would request heavier dumb bells. With the new restaurant openings, I’m unsure how hectic the visitor parking will be affected and our community as a whole. First two nights they had the soft openings, there was not one parking spot for my guest in the designated area.

The building is beautiful, clean. The staff is amazing. Facilities could not be better - one has all they need to spend a fun day in the building.

Best place to live in Houston. Location is unbeatable, safety and security measures are taken seriously, and the community is outstanding. Cannot say enough good things about this place.

It is good environment where there activities that enable you to connect with your neighbors. The physical environment is well-maintained, clean, and secure. Addressing concerns about safety, privacy, or maintenance issues

I moved to Novel from another high rise close by. Novel’s staff are very professional and pleasant. The building is kept very clean. The landscaping is beautiful. Isabel and David in the leasing office have been great to work with!

I love living here! Everything about Novel is amazing. We especially love Francis and Junior! Thank you to the Novel team for all you do for your residents!

I am very disappointed in the Novel lately. It no longer feels like a quality, luxury complex. Everything has gone down hill including the quality of staff and residents. For example: Residents don’t keep their dogs on a leash. Residents don’t pick up after their pets in the dog park. It is filthy and smelly. The last carpet cleaners did a horrible job. There are still stains on the 7th floor. The plants by the glass house elevators have been left to die. There is often a STRONG smell of pot around the parking garage and even IN the glass house elevator. ( this WILL NOT be tolerated). It is just not the same wonderful place it used to be. Very sad.

Community is clean and safe. Staff is friendly. There are some growing pains bc the building is somewhat new- e.g., the frequent fire alarm testing for the new restaurants downstairs. Not sure if our water problems are related to that as well. One thing that seems to plague the building is the constant elevators failing. The glass elevators seem to struggle more than the other two. I also wish they installed more heavy duty doors for entering the apartment. Our gym is pretty lame considering the price point of the building. No squat rack or even smith machine but for some reason we have like 5 cycles. I love all of the community events that are put on and, like I said earlier, the safety and friendliness of the team are paramount.

The staff are all incredibly kind and helpful, the facilities are always clean and well-maintained, and there are so many fun events to enjoy. I absolutely love living here!

Love living at The Novel. It's quiet, I feel secure, the surrounding neighborhood is a beautiful place to walk, and the staff at The Novel are all warm and welcoming.

I love it here so much at Novel River Oaks! It’s been over a year and a half and I continue to enjoy it. Best apartment I’ve had in Houston hands down.

This is our favorite community. They always have the best events. It’s quiet and in the best neighborhood. It’s always clean. I feel safe having my family here. It’s zoned to a great school.

I love everything about Novel River Oaks...from the wonderful staff to the great location and, especially, my beautiful apartment. Finishes are elegant and high end...wood floors, quartz countertops, stylish light fixtures, built-in floor-to-ceiling blinds. I feel like I'm living in a five-star hotel. The maintenance staff is also excellent and minor repairs are completed immediately. Resident events are a fun way to get to know other tenants and always well-planned, with delicious drinks and small bites. I'm here to stay.

It has been a seamless move in! I am loving living here so far! The amenities are beautiful and clean. The concierge and security are super friendly and helpful! Nick was my leasing agent and he was fantastic!

I have been living in this apartment for some time now, and overall, I have had a positive experience. The location is very convenient, with easy access to nearby shopping centers, restaurants, and public transportation, which has made daily life much more comfortable. The facilities provided, such as the gym and pool, are well-maintained and offer a good opportunity to relax and stay active. The management team has been responsive and helpful whenever I needed assistance, which I truly appreciate. However, there are a few areas where improvements could be made. The staff on the ground floor is always watching screens, not people. Despite these minor issues, I am quite satisfied with my living experience here and would recommend this apartment to others looking for a comfortable and convenient place to stay.

My experience has been great so far. The apartment was delivered in excellent conditions, the building has a great infrastructure and amenities, and the staff are very friendly and always willing to help.

Living at the Novel in River Oaks has been great. It's safe. The community is very quiet. The people here are kind. I haven't had any problems receiving my mail. And when something goes wrong in my apartment it gets fixed quickly.

Declining value compared to when I first arrived. Cost cutting and unreasonable rent increases are now the priority. Water damage in the building is common place during any precipitation with water and mold damage present in some units

Fantastic management and concierge, very responsive. Grounds, amenities' spaces are kept up very well, especially the dog area. Everyday things are also kept up well and make life easier from package pickups, dry cleaning, coffee bar, and even the doggie treats in the lobby. Concierge always helpful, from even helping to bring an oversized furniture box that I brought in through the front elevator, meaning to ask for a trolley, but they just said they would bring it up for me!

Our move in was smooth and the staff was flexible. The novel is a spacious, quiet complex and its location in river oaks near many super markets, restaurants is ideal. Our two bedroom unit is worth the cost, albeit likely high for Houston standards.

All the staff are great and are always on top of things. The amenities are always clean and pleasant. Great community to live in, everyone is very kind.

The room was totally fine to me except washer machine and gas stove need to be mantainanced. The property held several events but some of them are not suit to everyone in the apartment. I would like to spend our rent fee to invest fix asset like coffee machine at the upper floor lounge, etc.

Love how quiet it is here and staff have been so helpful!!! Maintenance are prompt and well respect your living place by taking off shoes/using shoe covers, leaving a note when the job is finished! Love it so far hope to stay for a long time.

Joining the Novel community has been splendid. The cute folder when becoming a resident. VERY friendly staff working the front desk, and the overall facility is great. Overall, highly recommend.

Novel was the first property I toured in Houston and, after seeing several others in River Oaks and the Museum District, I returned to sign a lease. So happy I did! I love my beautiful apartment...the staff are friendly and professional, service requests are taken care of quickly, and there are lots of resident events to help us get to know our neighbors. Plus the location is perfect. Come see!

Transitioning from living in the suburbs to embracing the urban lifestyle I had always desired. I am happy I chose a place where elegance and humanity are both present.

The Novel River Oaks is a wonderful place to live. Beautiful grounds and lovely apartments make this pet friendly community the best. Walking distance to Central Market and easy commute to the Galleria. The staff and concierge are amazing. Junior is the best. He is always so kind and caring. He even speaks five languages!! Just incredible customer service. It is easy to call NRO home.

We have really enjoyed our time at the novel. A staff can make or break the apartment experience, and Novel has the best team of concierges, maintenance, and leasing agents I have come across in my experience. It is clear that they care about the resident and go out of their way to help solve problems and make the Novel feel like a home.

The staff at Novel River Oaks is outstanding. They are all competent and friendly. The facility is beautiful. I do wish the pool were heated.

I have been at Novel less than a month and I am impressed with the Professionalism of Staff

All of the staff at Novel River Oaks are competent, friendly and helpful. The common spaces are so well maintained. It's a lovely building.

NRO feels so much like a home and I am excited about the next chapter of my life here.

Novel River Oaks is a beautiful community situated in one of the most prestigious neighborhoods in Houston. The community is stunning with thoughtful and elegant finishes. The property is always clean and well maintained. The office, service and concierge teams are friendly and always willing to assist. Resident events are top notch and encourage community and friendship. This is the ideal community in Houston.

Beautiful place ….residents are kind and considerate Very helpful and feel safe on premesis

Great community. Everyone is so friendly. The amenities are nice. The neighborhood is quiet & I feel safe. The events themselves are nice & the apartment units are amazing. Very chic and very kid friendly!!

Novel is the place to be! Amazing staff, beautiful community and great location. The homes are amazing and so are the amenities. Would definitely recommend!

I would give more stars if possible!!! I recently moved into Novel River Oaks and have been nothing but impressed with the building and especially the property management team. There is an exceptional attention to detail and the customer service cannot be beat. After living in multiple luxury apartments across the greater houston area, Novel River Oaks is the place to beat! Thanks to Kristen, Natalie and the entire Greystar team for the incredible service!

I love living at Novel River Oaks. I have finally found an apartment community that meets my expectations. I love having friends and family over because I am so proud of my home! Everyone who works here is super nice, and I truly have never stayed in a more stunning building.