Oak Park

Rough, the apartments were infested prior to our moving in. There is noticeable water damage that was never fixed prior to moving in, during the make-ready, they did not replace the counters that have burn holes all the way through the laminate and there is no caulking in the kitchen or bathrooms. The low income housing discount aspect is the main reason we are still here.

When I moved in this place was filthy, toilet didn't flush, water heater had a leak, found a condensation leak mold everywhere, mold under the floor from the water heater, in the living room, run!

The process of moving was easy, but one day before I arrived four packages were delivered to the apartment and they were nowhere to be seems when I arrived.

I was completely impressed with their professionalism and customer service. The ambiance here is always inviting and comfortable. Their staff is not only friendly but also highly skilled.

Not the worst,definitely not the best.pros good location semi affordable, some staff will give 5 star experiences Cons:bugs lots of bugs :low end appliances :slow response time :some staff will give you 1 star experiences

Have been living at these apartments for 2 years and I have no complaints. I’ve been enjoying the upgrades to the amenities around the complex and the staff has always been super helpful and friendly.

i have no complainents about liiving in Oak Park. The leasing office staff is very helpful. Also, mtx gets the work orders done in a timely manner.

We had a great experience with our application and with the process we were assisted by valerie and alex they were great and we had a great open communication thank you guys

I appreciate the improvements in communication and quality of service. Maintenace and office staff do a great job. Alex and Xoel are very helpful and kind.

Love it! Home was new carpet! And things was taking care of when I got in unit. I would recommend to someone else. Thanks Oak Park for this loving apartment.

couple things could be fixed, upstairs neighbors still loud stomping and sometimes trash doesn’t get picked up and maintenance people don’t really help

Friendly neighbors, quiet, clean and has great amenities. The water in my unit smells like sewer. A ticket was made immediately to have the city look into it.

I didn’t like the cleanliness of the apartment. The roads on the property are also pretty bad. They need to renovate the roads. Also the availability of internet connections leaves a lot to be desired.

I’ve lived at Oak Park Apartments for over three years, and it’s truly been a great experience! The community is wonderfully quiet, making it a peaceful place to come home to after a long day. One of the best aspects of living here is the convenient location—it’s close to work, entertainment options, and all the amenities I need, which has made life so much easier. I docked one star because of the new management team Tam Residential's lack of attention, evasiveness and unresponsive which has been very frustrating lately. Our maintenance requests are mishandled and delayed, focusing their attention only on getting new leases. Other than that Ive loved my time here at Oak Park.

Love Them! The Process Was Quick Fast & Easy! I would refer anyone to move into these apartments! And the staff is always great! Very nice & very friendly

From my first day moving in I had issues. First there were no numbers on my apt to tell which apt mine was. I asked for this to be fixed multiple times. I have mobility issues so I have most of my groceries and shopping delivered. Numbers on my apt are important. I explained this to the office after requesting this be resolved for the 5th time and I was told to stand outside and wait for my deliveries. It took 7 months for them to install the handicap parking I was promised a month before I moved in. They said I would have to pay extra for any accessibility items I would need (like a bar in the shower). The apt was infested with roaches. My best friend who also lives in the complex said the previous mgmt. had pest control come out once a week until the issue was under control. When I asked mgmt. about that option, because the roaches were so bad, I was told that they can do that because the roaches will become immune to the bug spray. Maintenance would routinely close tickets without even coming to the apt to address a svc ticket. I have an alarm and a camera in the apt so I can tell if someone comes in. Sometimes, they would open the door yell maintenance, then leave and close the ticket. They will also try to charge you for things they should not. When I moved in I sent a copy of my renters ins to the asst mgr and was told that was great and everything was set. 3 months later I notice I'm being charged $12/mo for renters ins. A girl in the office saw the emails between the asst mgr and myself. She sent an email to her mgr saying I wasn't told about the new policy where you have to upload your ins to a 3rd party co or you would be charged. She requested a refund. I was told no and that I should have read all my docs. When I explained I didn't get that document (I save everything) and that this new ins started with the complex right when I moved in and I wasn't notified I was ignored. They charged for a service called Fetch, which Fetch confirmed was cancelled and it took 2 months for me to get a refund. I was also told by the manager Michael they would not give refunds unless the resident called and asked for one. So if you didn't use Fetch so weren't aware they were cancelled you would not get a refund for the service you had paid for but they had cancelled. Additionally I tried to reach out to Tam Residential, the mgmt. company, on multiple occasions by phone and email and got no response.

Complex did not have my apartment ready for my move in date, therefore I had to switch all of my accounts another time for a new unit. Wasn’t told my unit would be ready at 5pm the day before move in. I have filed maintenance requests that were never taken care of however I received an email saying they were.

I really like my apartment and the area it’s in. It’s very quiet and management is does a great job. I love that the office gives us quotes and encouragement words.

The apartment price is great for its amenities. You get your own parking, washer, dryer, dishwasher, and microwave. The buildings are quiet and maintenance response quickly to any issue.

Great quick and fast love that they are on time and have all the answers to my questions and don’t mind asking if I have any other questions

I love the prices here and property is very luxurious and the people are great and the staff are awesome and they really work with you to get you approved

Great apartments with great amenities and ambiance The only thing is about cockroaches in the apartment They never go The staff need to listen to the residents a little more

My apartment is nice but it took 2 months to get ac and bathroom fixed which is not good. Also have to watch statements like a hawk to be sure and to get refunds is very hard

So far everything since move in on September 25 has been pleasant peaceful and satisfying. Great staff, community and stay. Thankful for all.

Overall, during the three years I lived there, management changed several times, but everything was peaceful and it was in the perfect location in relation to my old job. The only reason I left was because I got an amazing job opportunity I couldn’t pass up. Otherwise, I’d probably still be there.

Terrible customer service, don't solve financial situations, they ignore what the lease states you owe then I am told to just pay your rent even when the accounting is wrong. Then I am told only the Asst mgr handles that and they do not take phone calls must be done via email, nothing gets resolved then I'm told to just pay my rent even though the charges are wrong. next thing I am given the cheap blind slats for my living room and they constantly break now I'm being told I will be charged for them if I need them replaced. so I keep trimming them and re hanging them. bad customer service here

The place in very clean, and the staff are very nice in going out of there way to meet your needs which is good to see. There pricing is affordable so would definitely recommend this place.

Things were not ready upon my move-in. I hope it improves. 1. Pros- Assigned carports for every unit, 3 pools, on-site gym, very conveniently located to Planet Fitness & 2 major supermarkets, 3 exits, quiet, when it's noisy, it makes sense because of the time of day or season. 2. Cons- Ima chill. Lol!!! I'll give 3: 1. BROWN CABINETS IN 2024 - dated interior for many of the units. 2. One entry (and it's at a broken gate). 3. Not many community events.

Absolutely awful, they push everyone to this residence portal and there are zero replies. 3 mgmt companies in 3 years....do the math. These buildings are sliding off the hill and the water tastes terrible, just down the street it tastes great,

Okay, My wife is cool with the place , its quiet and neat, glad the gate has been fixed .great Staff. A place to recommend, was gre atly impressed at the massive place

I have lived at Oak Park since Ive moved here from California. The people at the leasing office are very helpful. awhen you put in an mtx worx wok order.Its done with in 24-48 hours. aOak park is clise to alot of major grocery stores, and to the schools.

Great staff, but the apartment was dirty, hardwood floors needed a scrubbing because they were so dark and dirty, dead bugs everywhere, baseboards not sealed, missing grease trap in microwave, extremely dirty refrigerator, damaged blinds, lazily painted with smears of paint here and there, rust in dishwasher, rust in sink, laundry washer unplugged, we plugged it up and they didn’t even connect the drain hook so our apartment flooded, etc. Keep in mind all this happened in a day.

I just renewed my lease cause I love my apartment home and location. Amenities are good and fit in my lifestyle. The location is perfect for me for my job and things I like to do.

I've lived in my Oak Park apartment for over two years, and it has been an exceptional experience. The community is friendly and welcoming, making it feel like a true home. The apartment itself is spacious, well-maintained, and features modern amenities that enhance daily living. The management team is responsive and attentive, ensuring any issues are promptly addressed . Additionally, the location is perfect, with convenient access to shopping, dining, and public transportation. Overall, Oak Park provides a comfortable and enjoyable living environment that I highly recommend.

Great apartments Love this place Clean and green environment With kids play area With pool and gym Excellent work Great ambience

The maintenance needs an improvement and experienced skills. The landscaping service is nice. Bug spray service is needed. The water issue in the home need some fixing.

Great apartment Great management and staff Well maintained and managed by staff So much of greenery around Would highly recommend this apartment and community to friends and family

Just waiting on maintenance as we have leaking AC and broken bathroom. The apartment was not reviewed or inspected before we received keys and are moving in.

Office is great. Bug infestations are a real problem and everything wood needs to be replaced in the entire complex. Pricing is too much but with inflation it's unfortunately normal.

Great apartments to live in! They have done major updates throughout the past couple of months. We enjoy living here and how close we are to everything!

Poor management team . I waited almost more than 5 days to fix my a/c.It was literally hot to live inside the apartment. I have to stay in my friends home until they fix the a/c. The rent price is too high with comparison to their services and facilities.

Roaches, roaches and more roaches. You’ll never get rid of them. Office staff are unhelpful, rude, and ignorant. Maintenance staff are incompetent, lazy, and crazy. Nothing ever gets fixed, nothing is ever clean, and the gates don’t work, so anyone can come in and rob you. Good luck if you choose to go here.

Currently live here & would give this place a 0/5 stars if I could. Maintenance/contractors are resurfacing a bath tub in an apartment we share a wall with and without any notice of what’s happening in our building, are currently being fumigated out of our apartment from the toxins flowing through the connecting air vents. This has happened multiple times before without notice or care. We have asthmatic kids & animals and it has been made very apparent that this complex could care less about your well-being or safety here. I’m more than positive if the employees at the front office were treated equally to its residents, this treatment would be unacceptable.

Oak Park Apartments is a great place to call “home.” I have lived here for 5 years and just signed my 6th lease. The Office Management Staff always greet you with a smile and are very helpful to our needs and are quick to attend to any problem that may arise. They are truly the face of Oak Park. The maintenance team is also prompt, courteous, and professional. I simply love it here. We are also a community that look-out for each other, talk to our neighbors, and just relax in the park-like setting. We also have some great amenities (gym, pools, laundry, basketball and tennis courts) and are located near parks, schools, and stores. Recently purchased by the Carroll Management Group, the only thing that needs to be addressed by them, and hopefully soon, is their difficult, unfriendly, and complex monthly billing system. Oak Park is a great place to live. Clean, friendly, and a safe place to live along with a management team at its best.

The maintenance here has a hard time getting anything done, we been living there for four months now and we’ve had a living room ceiling has water damage to it and we called The day we noticed it and now my bathroom ceiling is constantly leaking water and there is no way to get in contact with a 24 hour emergency maintenance service so now I have a wet floor and I’m not happy about it maintenance can’t get anything done and there’s no way to getting in reach with them

I love this community because it is close to shopping, work, freeways and easy access to all areas of the metroplex. My apartment is quiet, the management is very friendly and helpful, maintenance is excellent; they've come every time I have had a request and resolved it within 24 hours. I love my floorplan and the updated appliances, countertops and plan on staying here for some time, its a great place!

I’ve lived here since January of 2013 and I absolutely love it here. I’ve transferred twice due to changes with my roommate/family situation, and the staff made it easy both times. The space is great for the price, and they’ve done really pretty renovations in most of the apartments, but the real reason I stay here is because of the staff. They always greet me with a smile and seem to genuinely care about how I’m doing. This is a huge complex so I was surprised when I came in the first few times and they remembered not only my name but my apartment number too (I can’t even remember what I ate yesterday)! Anyway, every place has its ups and downs, but I’ve always felt like a member of a community here.

I moved in May 12th, and so far every time I put in a request for maintenance they respond very quickly. Neighbors are friendly as well. They occasionally hold events for the apartment complex which I think is a good way of getting to know the tenants. I have not attended any yet but I do plan on going one of these days. I barely moved in and I am already reconsidering renewing my lease next year. 10/10 would recommend you to lease here!

I have lived in this complex for 4 years mainly because I'm literally 10 minutes away from my job and I am suppose to have covered parking without paying extra. We pay for pest control every month but they only way they come is if you call the offic and tell them to spray by your apartment the next time they come (once every blue moon). New mamagemt is horrible. They claim to be doing renovations but it's nothing but painting the parking lots and slapping paint over the old paint on the buildings. During some bad rain, our covered parking fell right down almost on top of cars. We came out the next morning to maintenance just standing there laughing and looking. It's been 2 months and they have not bothered to have our covered spaces fixed. I've called management 3 times to have some sort of sign or notice sent out to let them know those 4 spots are covered. Not only did the manager never call me back but one idiot in the office thought it was a good idea to tell me "If someone off the street doesn't live there then they won't know that's reserved". Exactly! i have begged them to put up something showing the spots are reserved. Not only did they not but I found an range cone and put it in my spot every single time I left. Maintenance made it their point to keep moving it from my reserved spot. I plan on contacting my attorney for these and other issues.

I been here for almost a year, I just wanna say that the people in the office are nice and friendly, Everyone stays to themselves, and the complex is nice. It will be very hard for me to find a better place!