Portal Place

TLDR; Stayed here for 2 years - bad experience; rent is high for what you get, water often switched off without advanced notice, elevator regularly breaks down, gym is old and dysfunctional, issues with lease. First time I'm leaving a review, here goes - I moved into Portal Place Apartments fall of 2020. Kim showed me around and offered a "deal" to get a 2B2B for the price of 1B1B. Before signing the lease I was verbally assured the rent increase would be within reason in case I choose to extend for another year. Needless to say, that wasn't the case. They increased my rent by more than 30%, and when I took issue and after a lot of back and forth, they agreed to give me the same rent provided they lock the second bedroom, which I agreed to, since I was in no mood to move less than 1 year of signing this lease. When they came home to inspect, I happened to have a friend visiting, which they somehow construed as a second person living there. They also looked at camera footage to see who comes in and goes out to make sure I didn't have anyone else living in the apartment (I didn't). Overall, Kim is a good leasing agent and will say things to make you sign the lease (obviously, I know). Learnt the lesson of not taking words at face value. There is often a misalignment between the leasing office and the owners of the building. Pros: 1. Large Kitchen and Toilets 2. Balcony 3. Covered parking 4. In house washer/dryer Cons: 1. Elevator and Water shut of repeatedly, often without advance notice. 2. Lease issues (see above) 3. Front side of the building gets a lot of noise, back side has no natural light 4. Gym is dysfunctional and not maintained (eg. No Dumbbell weights over 10 lbs)

We are moving out on 15th of the month, and found out that the lease said the tenant need to pay full rent of the last month, regardless how long you stay. So if you move out on 2nd or 3rd, you'll still need to pay the full month rent. Never seen contract like this before.