Private Reserve Townhomes

I have lived here for a year and, unfortunately, resigned a lease for another year. If I could, I would move out tomorrow. Since day one this has been the worst place I’ve ever lived. When we first moved in, there an incredible lack of communication. Maintenance is a nightmare. The rent is fairly cheap but you sure do get what you pay for. When I first moved in the back patio area was full of debris from a previous tenant. I was told by a neighborhood that it had been there for years before I moved in. I had to request three times for it to be removed. When they finally came and removed it, they also threw away the furniture I had stored there after moving in. After following up with the office, they did nothing to replace or reimburse me. I was told that is what renters insurance is for. A few months later, our water heater went out. Someone came out and restarted it and two days later it was out again. I had to put in Six different request before they actually replaced the heater. The same thing happened with ice maker in the refrigerator. The garbage disposal stopped working and after fixing it there was leak under the sink. I have not yet put in a maintenance request and it be fixed the first time. Either, the insulation or the ductwork needs fixing. During the hot months, the upstairs is too hot. I had to get a portable AC unit to keep my room cool. During the cold months, it’s too cold, I have a space heater for that. Also in the warm months, there is a smell that comes from somewhere in the unit. Almost like something died. I have many candles and use incense to mask it but it has never gone away. Additionally, there is absolutely no natural light other than in the front facing bedroom. I do have a unit near some trees but the only time I see sunlight is in that bedroom. There is always a group of children in front of the unit and they mostly just play and be kids but there’s been a couple times where they threw things at our windows. They will also go door to door asking if they can do household things for you for money. I have a neighborhood crime reporting app because there has been numerous times that I have heard gun shots in the area. There are a lot of different crime reports in the area every day. TL;DR: The office has bad communication, maintenance never actually fixes anything, the unit is always going to be too hot or too cold and gets no light, lots of kids everywhere, get a crime watch app

This community is dirty! People do not put their trash in the dumpsters, so the trash bags sit by the dumpsters and half of them bust open and smell bad. People litter like crazy. People do not pick up dog poop and consistently have their dogs off leash. Their amenities suck. The gate is always broken. When the gate did work and I had friends over, my code didn’t ring to my phone, so I would have to go out to the front to let them in. The gym and dog park had broken equipment. I was religiously using the gym for a while, which I needed a seperate key to access. Somehow kids were getting into the gym and breaking equipment, so instead of installing security to find who was damaging the equipment, they closed the gym. Then there was never any communication on if it was re-opened, as the closure happened right before COVID. Also, the pool was closed a lot this summer. They have poor security. They have one camera up front, nothing else. My fiancé had his car totaled, as someone slammed into his car in the parking lot. No footage of this was available. Maintenance was hit or miss. I had an uncrated dog and when we needed maintenance, we always indicated on the online form for maintenance to schedule a time to come, as my dog is protective of our home. Every time they did not call and attempted to enter. The worst maintenance issue we had was when our apartment flooded around 10pm. We call emerg. maintenance and we were told someone would be out right away. Hours passed and no one came. We called back and were told the same thing, someone will be out right away. Another hour passed and we called again. They then said it would take a couple of hours because many apartments flooded. Wish they would have said that from the beginning versus lying and saying someone was on the way. The leasing office was never helpful. When they didn’t answer, the phone rang to an answering service who just took your message. You could never get in contact with someone directly at the office. After COVID, they minimized their office hours, and when you went to the office when they were supposed to be there, they still weren’t. And they never communicated any updates on office hours. I finally began just sending messages though the portal and requesting for them to email me back, as I wanted responses in writing. No matter how much I asked, they would NEVER email as requested. They would always call me. And when I didn’t answer, they would rarely leave a voicemail.

There are constant issues with the units, you constantly will have to call to get the issue resolved. And they only do patch work and use cheap products. It’s not worth the money. The gate is ALWAYS broken. And the office ladies are RUDE!

A great place to stay. Office staff is easy to talk with, they execute a resolutions when your concerns when your concerns are presented to them. I am really impressed with the professionalism.

This place looks good from the outside but the inside needs work.