Red Oak Village

I found this complex while searching online while living abroad. I called the number and immediately spoke with a representative named Ivy. She was very polite, knowledgeable, and answered all of my questions. After the initial conversation, I had many followup questions via email...some probably seemed 'dumb' but she answered every one of them. I completed all the required paperwork over the internet and Ivy let me know when I was approved and the next steps. Because I was out of the country, I asked if I may have a friend come view the unit and video the actual unit I'd be renting. Ivy made arrangements to have the key available to my friend to view. They even worked with me with regard to other specifics because I was not in the country. I truly am very appreciative of all the assistance given to me to get into this rental. I am now almost a month living here and I am very happy with the unit and the complex. Lovely place to live!

Worst customer service I have ever experience from a property. Talked to property manager about my grievances basically was defensive the whole time umprofessional poor customer service. When I asked to speak to her supervisor she told me there was nobody else but the owner and he doesn’t even take calls or response back. Will be glad when the lease is up so we can get out of there, too much money for rent for such poor customer service. Oh yea she hung up on me.

The management is poor. The property manager NEVER responds! She has assistance who do everything! Very unprofessional! You can never get in contact with anyone to fix an issue! My AC was messed up for 5 days! I couldn't get in contact with no in regards to the problem then they took our deposit because of it. And we had ANTS with a toddler and she would not move us! I don't not recommend this property