Regalia Mansfield Apartments

The experience was…. Not good earlier this year, but the change has been noticeable recently with the newer employees. There hasn’t been near as many sketchy activities occurring in recent months which is great. I notice the grounds are sometimes littered with trash, and the gym is often not cleaned up / equipment not put up by the prior people using it, but that’s not a reflection on the management. However, I think if the new team can crack down on the few bad apples and get the visitor rules / towing regulation under control, this place will be in really good shape.

Amazing customer service! Maintenance team is top tier! Friendly residents. There are plenty of amenities to enjoy while you are on the property. Outdoor grilling areas to enjoy with the family. Dog park for your fur babies. There is also a Playground for the little ones to enjoy the outdoors. Would recommend 10/10

My new home is very quite and serene, well manicured lawns. I am so pleased to be in this community. Looking forward to engaging in the community activity.

The beginning was a tad rough. Having management company changes shortly after moving in was not ideal and both sets of office staff was a challenge in the beginning. I like living here. Maintenance is quick and efficient. Sometimes I feel there are too many app changes and I hear we were going to an app to open the gate as well.

I think this is a nice community. I love the layout of the apartment homes. The things that I do not like would be the pest problems. The buildings need to be sprayed have been fighting ants since I first moved in can't get rid of them and I have a clean apartment And halls needs to be power washed more often .

It’s nothing to brag about I can say that. This property had went down since this new management company came alone. If you are considering this place my advice DON’T.

The office doesn't reply to emails. The gates have been wide open for over a month. The local, corporate office doesn't not answer their phone, return your call and occasionally does reply to emails. I was living in the apartment complex before Highmark took over this property.

Stop changing the online portal rentcafe was working just fine ! Start putting real money into the community By fixing the gate and upgrading equipment and features throughout the property.

Great experience. Me and girlfriends first place together and they made the experience as easy as possible. Top notch service, they made sure we were taking care of.

So far I’m loving my new place. It’s very spacious and beautiful inside and out. I plan on living here for a long time. May I also add that I love the pool view.

I have had a great experience so far. My maintenance request always get handled in a timely manner and I have never had any issues since I have been renting here and I am going on my second lease here.

I recently moved into my apartment. The location is great, which is close to all the amenities I need and has easy access . The management has been very responsive and helpful throughout the move-in process, addressing any concerns promptly. When I moved in, the apartment was spotless, which made settling in much more pleasant. Overall, I'm very satisfied with my new place and would recommend it to others.

I've had a great experience. Ashley in the leasing office has been amazing from day one working with my every want and need to help make sure I have the best experience and have the perfect home to fit my family needs. I'm super thankful that I got to work with her.

I’ve had bad experience here before but the property manager and her assistant did a great job in handling a situation I had in my apartment with a flooding issue. Kudos to those ladies!!!!!

Great apartments to live in. Right by the golf course and nice and quiet. You have eating places as well as grocery stores right down the street.

So far I love my experience here at regalia! We had an easy move in and leasing made the move so easy and accommodating. The only reason I didn’t give 5 stars if because maintenance can be kind of slow but overall a great place to live!

The community is nice with a mixture of people of different backgrounds. The landscape and overall area beautification is exceptional. My interactions with the staff and other community residences have been very friendly and approachable. The parking could be better for guest and residence alike, however; thats a minor inconvenience. My family and I love it here and are glad we chose Regalia!

The surveillance (not having cameras placed AROUND the property) & the noise is what brings it down to three stars. Just because the “area” isn’t a high crime rate doesn’t mean you don’t need cameras. Crime happens any and everywhere & having cameras could prevent any future crime as well as make tenants feel safe!

Iv been here over a year and have never really had problems. I love the amenities offered and that the staff are super friendly and ready to work and handle problems. I feel super safe in my area and suggest it to everybody.

I really can’t wait for my lease to end, property management is very unprofessional. The property is dirty and not well kept! We as tenants are very poorly informed about incidents that happen on the property. The parking is absolutely horrible.

Things have improved these last few months, but there’s still been a few problems. I think the biggest thing currently is feeling safe, as there’s been a lot of crime related issues in the complex lately, like the shooting during May. That’s not exactly the fault of the management of course, but as a resident I felt like I should have received updates or at least a communication about the incident from the regalia email. The lack of updates from the property managers themselves is definitely stressful to deal with sometimes. I was having constant issues with my monthly bill being wrong for a bit too, but that seems to have gotten resolved with the help of the manager so that’s at least not occurring anymore! As always, maintenance has been amazing and very quick, so they’ve at least stayed constant. I recognize the effort the front office workers are putting in though, and I think the place is headed in a better direction.

I just recently moved in a week ago , and so far it's been great !! Big thank you to my leasing agent Ashley she was very patient and knowledgeable. Communication was great . I look forward to longevity here at Regalia

The complex overall is quiet and kept. I would say it’s a very nice and safe place to stay. If there is any room for improvement, it would be the communication. If you decide to come, ask them to explain the application waiver, because it’s not actually waived. It’s included in your rent every month, It should be called “waiver.” Also, maintenance has closed two work orders without any communication about whether the appliances would be fixed.

I give this property 1 star. If I could give it NO STARS I definitely would. I wouldn’t recommend SATAN THE DEVIL to this property. The management team is horrible. Ashley is ok but she can’t answer no questions so why is she answering the phones they could pay my teenage daughter to answer the phone and do nothing just a sad representation.

Trying to transfer apartments has been a nightmare. I have had to call my movers, furniture delivery, electricity company, change of address .... people 3 times to change the date and times. I took off 3 days to move of which it didn't happen. I've had to pay the full month of pest control, trash valet, pet rent at both apartments. The pool is closed again. It looks like the black mold is back.

I enjoy living here. It’s quiet for the most part. People are nice and my home is cozy. The maintenance crew is fast and reliable. I am ready for the pool to be open.

I love my apartment. The community manager is great and Derrick is a great maintenance supervisor. Work orders are always completed within a timely manner, the grounds are clean, and it stays pretty quiet. If my upstairs neighbor didn't sound like they were bouncing a bowling ball every day and every night, I would have given this place 5 stars!

The office staff does not communicate well at all and they seem to not care about anything you request or need done. It’s not peaceful they allow any kind of breeds with no restrictions I feel like I’m living in a dog kennel. Literally the dogs have more cushion than the humans living here paying the rent. Maintenance request are slow very slow, pest control is a joke the guy came to spray and had a can of pesticide are you serious I could have handled that myself. They have cabana’s the only one that’s presentable is the one in front by the office . The others are dirty furniture old and filthy the gas grills don’t work. Long story short improvements are needed.

I love my community. Office stay , maintenance staff and neighbors are amazing . I honestly have not a complaint. From day 1 I’ve been treated well and if I have had any issues in my home they move quickly and very responsive. Thanks Regalia Family

The whole process from walking in to leasing, to moving in, was such a breeze. Ashley, in the front office, is so helpful and welcoming, and the community maintains such wonderful communication. Maintenance answers quickly and everything is followed up so you're aware when it's been completed. The apartments are beautiful and I've just honestly been so grateful to call this community home.

It is very quiet here. I like the privacy. It is in a great location. The staff is very nice and helpful. I would recommend for new residents

Overall the community is nice and quiet. The front staff are pleasant, but sometimes there is a breakdown of communication as far as being detailed about certain things. There are times where you can tell they do not want to be bothered, but I have never witnessed them been rude. Maintenance comes at a pretty reasonable time after a work order is placed. If there was anything I can say I don’t like is the extra fees. One in particular that we weren’t aware about was the application waiver fee. That was not disclosed that the application fee would be included in the rent if waived. I would have paid up front instead of paying $21 a month in addition to the rent and the other fees.

It's a nice community. I've been here for almost a year and haven't really had any issues. They just need to make sure the billing is current and not charge extra.

Easy move in had no problems in the unit so far everything has been pretty quiet which is great for me. The only reason I didn’t give it a full 5 stars is because the parking is hard for visitors but otherwise it’s been fine.

Things have slightly improved the last month or so, but not by an incredible amount. Parking is still a huge issue despite towing having started recently, and there’s still been an issue with dog poop everywhere (again that’s on the gross residents but still). I’ve also noticed a ton of dead bugs everywhere, which means the pest control stuff is working but it still looks bad on the grounds to have so many dead bugs around the place. The biggest issue recently has been near building 11 with a resident who has a crazy aggressive dog. I was practically chased up the stairs by it cause the owner couldn’t restrain it, and I’ve heard other residents saying that the dog almost got them too. I heard another resident saying the maintenance guy almost got attacked by it. I wish we had something like a community letter or just biweekly emails with updates from the management on things that are being done to improve conditions here.

The office staff is rude and not willing to help with anything or answer questions. You can ask them a question and if they give you an answer they will have a different answer the next time you see them. They will threaten to tow your vehicle from your own spot that you pay for but if another vehicle is there then they say it isn’t their problem. For what the rent costs it is very over priced in my opinion, and this is because you either have to pay for parking or hope you find a spot somewhat around your building, they change costs without giving any notice and if you’re unit or garage is broken into like mine was you can expect to have the blame pointed back at you. The only upside is the maintenance manager Derrick because he goes above and beyond. If it wasn’t for Derrick I would have terminated my lease early.

I love my community pleasant stay . Office staff and maintenance are amazing. Everything is handled in a timely manner. Office staff is very transparent and maintenance gets the job done

Regalia is a nice apartment complex with friendly staff. Everytime you come into the office you are greeted with a smile. The maintenance man is also very friendly.

The management team is awesome. They address my needs immediately. Maintenance takes care of whatever I need in a decent amount of time. Everyone on staff is courteous and professional.

We love it here. All the appliances are stainless steel and there are ceiling fans in every room. It feels luxurious, but the rent is affordable.

Staying here is is great so far. There are a few things I’d change but none are big enough to move out over. The gate doesn’t have a clicker so I have to type the code in every time. The outside halls can kind of get dirty with leaves and bird droppings but that’s nearly every apartment in town. And the treadmill in the gym is really loud and feels like it may break while using so I don’t go to the gym like I thought I would.

Always a great experience. Truly nice people all around and everyone is so helpful. Will always recommend these apartments to everyone. If you're looking definitely checkout Regalia!

Maintenance really just has not been great so far. We have told them about several things and only one thing was halfway fixed but still terrible so far.

Has been very enjoyable being here. Plan on being here longer and enjoying every year like the last. Staff is super great and does a great job at keeping up with things. Thank you!

Everything is going good here. The staff in the office seem to be stepping it up and actually trying to help with problems. The maintenance team has been doing really well.

My fiancé and I are going on year 2 at Regalia, it is a nice place to live with friendly staff and FAST maintenance! However, the office staff seems to change quite a bit. I think there has been new management 3 or 4 different times since we have been here, and every time I go into the office nobody can answer my questions because they’re “new.” Other than that it’s a great place to live.

We previously had clean grounds, community events, and overall safety in our community. The new management is not welcoming at all, and it feels like there is no care for what happens to us as residents. I've had multiple packages stolen from the package room and despite there being a camera in the room, they say it's out of their hands. The grounds have dog poop EVERYWHERE, and I mean that literally. The second floor of my building has had puke on the stairwell area for a month now, and I've been ignored with all of my requests to get it cleaned. Theres been tons of robberies here, from both cars and garages. If you have to put in a maintenance request, expect to wait about twelve years before anything gets done. There's also a lot of drug use in these buildings, so if you aren't okay with the smell of marijuana, then definitely avoid this place. All in all, if you move here (please don't), expect to be treated as nothing but a money bag with no rights to a safe, welcoming community.

I’ve only been here a short while. Overall has been a good experience. The maintenance staff is really nice and helpful. There were some issues upon moving in but most of them were resolved fairly quickly.

It’s quiet most of the time but you have days where everything is heard. Other than that Regalia is a beautiful property that has good friendly office staff and good residents.

Three management companies within 16 months is a little ridiculous!! There is still very little communication from management. There are flyers still posted from last July. The new office staff is just as rude as the last management company.