Reserve at Lake Jackson

We have been here since February 2024 and The Reserve of Lake Jackson is an awesome community to be in. My family and I enjoy the community.

We recently renewed our lease because we enjoy living here. So far we’ve had minimal issues, which has been nice. I do wish the pool wouldn’t have been closed so much towards the end of the summer/year, but I’m excited for summer again! The new maintenance crew are super nice and helpful. I’d still recommend this complex over most!

This is probably the dirtiest complex I’ve lived in. I’m currently documenting everything and looking for ways to break my lease within lawful guidelines. This place is roach infested, ants everywhere, dog poop all over the halls and walkways. The elevator is always out, which is like a handicap violation or something. Don’t move here, you’ll hate it

The complex is beautiful and well kept. I love the quiet and peaceful environment. The neighbors I have met have been very friendly. I'm looking forward to living here

It has been great! We have lived here before and decided to come back! Emily and Allura have helped us from start to finish. Complete communication.

I am loving the apartments so much! The neighbors are chill and the front office does an amazing job keeping everything in check! The apartment complex is clean and free of clutter.

The Reserves Apartments are nicely located -surrounded by woods, but close to the booming small town of Lake Jackson which has parks, recreation, restaurants, shopping. It’s 45 miles from Houston and 15 miles from the beach. The complex is relatively new with good management and attractive features.

Used to be pretty good. Not now. Trespassers allowed in the pool, now the pool is closed. Saftey items neglected. Elevator was inop for several weeks. Trash often piles up at dumpster. Abandoned vehicles remain so long that vegetation is growing inside. Until just recently the hallways were not cleaned. Courtyard furniture broken for several months. Artificial grass was mowed and never replaced. Walking trail not being properly landscaped. Unsafe to walk due to excessive vegetation.

Safe, Clean, Modern, Friendly, close and convenient to a variety of local shops, stores and restaurants.

Elevators are never working. Swimming pool has not recovered since Hurricane. Trash everywhere. Management wants to put blame on everyone else except poor management.

Office staff are nice. Grounds are not kept up, dog poop in the walkways, elevator hasn’t worked for most of my lease. Breezeway areas look dirty and stained.

The community is going down. It is no longer the beautiful place to live. I was a proud resident three years ago! There are light poles, dead leaves, trees, etc., still down since Beryl. A deep pot hole remains open after about six months. The hallways, elevators, and stairs are filthy. The landscaping is awful. It’s sad to see all of the beautiful flowers, trees die when they just needed some water and care. The area designated for tv watching, ping pong, bean bag toss, is dirty. There are no ping pong balls. The tvs don’t work.

Amazing places to stay so many amenities, great neighbors & staff

Easy move in process, friendly management and great amenities! I love that our apartment has windows that open up to the woods/forest area behind us. Peaceful and quiet!

This is the perfect place to relax at home. It’s my place of solitude. Lake Jackson has been my home since I was a child. Lots of my friends have moved away, but to me this place is always my home.

Great move in experience staff was quick and friendly Apartment really nice and spacious tall celling great neighborhood and neighbors check them out

Well let's see Pool is still black/green Still have trees down Landscaping needs LOTS of work Maintenance needs help Trash compactor needs power washed badly it's unsanitary. Corporate seems to not communicate with residents about property issues and updates. Property needs attention badly Office personnel only gives excuses and no resolutions been given. Comments made that they are over it and have no answers to property issues. This property is going down hill fast

I moved into the Reserve February 2022.. lived there until October 2023. They added fees charged me random things and told me after I moved out I owed money even tho property management said I paid everything but carpet cleaning fee and my water for October. Found out 3mths later I was being charged $6k because “I didnt get out of my lease properly” and they “helped” me get the fee to $600 and then couldnt and wouldnt explain why I was being charged $600 when I asked for an explanation but instead hung up on me multiple times and refused to answer my calls. Here I am almost a year after move out and still fighting them.. im not the only one either. Other people who lived there the same time I did had issues too. Save your money. Dont rent from GreyStar

Between the excellent staff and atmosphere, the move to the Reserve has been pleasant and smooth. Excited to call this place my new home!!!!

They are so helpful and nice here. I move in on the 23. They have made the transition easy for me. Thank you for that. I can't wait to use the facility avaliable for exercise to having a good time.

Staff is always nice and takes care of issues accordingly. I appreciate the updates done often through email. Everyone seems to be very friendly in the office and handle matters efficiently.

My experience has been mostly positive. The leasing staff are friendly and helpful. The complex is mostly quiet and peaceful. Improvements could be made with the elevators and alarms, but I feel safe most of the time. I enjoy the complex.

The landscaping around the property looks terrible. They mulched in the spring at the office but forgot the rest of the property. There are many dead bushes and trees around the property that have been dead since the freeze years ago and not replaced. The trash is a whole other nightmare. Stacks up every weekend for all the workd to see and smell. We pay for valet but they use every excuse to not run. Gates are a joke as well, never work and not kept up. People are constantly parked in fire lanes, esp in the back of the property. The trail is not kept up and is basically, dangerous at best. Many vehicles around that are never moved and probably don’t run. We can hardly ever park anywhere near our residence. Those vehicles should be moved to the large lot or removed all together. Pool is a waste as it is occupied by non residents. For the amount we pay a month, no bargain to be had here, just eyesores…

While the units are super nice, management is way too invasive. I understood the yearly firearm check, but checking it for a 3rd time in 3 months is insane. And WHY are they coming in to “check the walls and pipes”? That should be done upon move out, and before a new person rents. This is 100% an invasion of privacy, and I fully believe they’re using it as an excuse to find reasons to fine or evict tenants. We’ve lived here less than a year, and I feel so uncomfortable with this situation. We paid WAY too much money to live here to be treated as if we’re destroying the property. Never in my life have a had a property manager come in uninvited so many times. Also, a 9am-5pm, 3 day window of when they could show up is insane! I have babies and work overnights. This is unacceptable. They also can’t be bothered to fix the elevators, so they keep having maintenance rig it until it breaks down again, forcing people to take 3 flights of stairs in the Texas heat.

It’s a beautiful place but the smell and roaches really upset me, I don’t usually like to complain… I did sign a contract.

Quiet, nice amenities such as valet living which is where trash is picked up from residents' doors, beautiful pool, courtyard is fantastic. The grounds are well kept, ample parking.

Great place to live overall. Staff is friendly and maintenance is always spot on if there is an issue!

The Reserve at Lake Jackson is a wonderful place to live, The staff has put the "Service" back in "Customer Service" The facility is clean and safe, the common areas are very nice. Thank you, James L

New to the area and this was my first stop. The complex is so nice and the team was very helpful and answered all of my questions. I love that there are so many different floor plans to choose from. Top of my list for sure!

This place is just close enough to everything without any traffic! Apartments are awesome and the team is amazing!

This is an outstanding team and beautiful property! Love love love!

The location is great, just on the edge of town which we enjoy. Also, there great access to 288 so traffics is never bad. The apartment amenities are great. Beautiful nice appliances and color tones (grey/white)The staff are very helpful and responsive and the work orders are tended to very quickly. The pool is beautiful and we have met some great neighbors here. We love this community and plan to stay for awhile. Highly recommended

I absolutely love it here at Reserve! I’ve lived in this area for years, and I can’t say I have found a nicer and peaceful apartment homes like Reserve. Thankfully they finally have good staff in the office. This place is nice it just needed better management and we finally have that. I hope Stephanie, Abby and Haley stay! Keep these girls, they’re making a difference.

Nice apartment complex for now. That probably will not last long with the way it’s being run. It’s best to only communicate with this place in writing. They never respond to emails, likely to help them go back on their promises. I’ve yet to find somebody at the corporate level to help with the communication issues. The referral deal they advertise is also false. I referred 4 people. 1 moved in, told them about the referral, they refused to accept it and refused to pay what they advertise. The other 3 were unable to communicate with management because they refused to respond to emails/phone calls, so they moved elsewhere. Sad because it’s a really nice property, pool area is nice, etc.

Wouldn’t recommend these apartments to anyone. Management is a huge part of living in apartments and the management here is an absolute nightmare. I’ve had nothing but issues here since moving in in April…. Will be leaving as soon as possible