Residences at Tewksbury

Poor communication, poor maintenance, high prices even for one bedroom, dirty spaces even the pool, the gym is old, I lost packages many times. Look another place.

This place is Ridiculous any time you try to reach the office they are not answering or if you go over there the place is shut down for 3 hour lunches. My buildings lobby was ruined by a flood in early February and still was NOT fixed when I moved out in July. That is just one example of the nonreponsive attitude of this place I left my place in impeccable condition I filled all holes and even matched the paint for touch ups. I had a walk through inspection in which I got rave reviews on how clean the place was and what great condition it was in. When I finally got my security deposit back I only received $528.27 of the $1000.00 I put down with NO explanation as to WHY. I gave more than the required amount of NOTICE for my move out date and always paid my exorbitant rent on time. The place is overpriced and undermanaged and I am so glad to be out of there

I moved in here 6/21/22. I moved into so many things that were damaged and so many things that are still not fixed including my HVAC unit! Nate in the office is the absolute WORST manager! They claim luxury. It is not. I have clear and obvious water damage, I have clear and obvious mold issues. It took me EXACTLY 2 months and 2 days to get a working washing machine. It’s been trying to say the least! Do NOT move here!

My wife and I moved in December of last year, and back then we felt like we were taking a chance on this place. The apartment layout, marble single-piece table/counter, beautiful sink/new appliances and AMAZING clubhouse/fitness center made us want to come, but you could also tell it was understaffed/undermaintained. There was work being done in the entrance to the Towers, issues with some of the doors, and just generally minor issues throughout (like lamps here or there not being on, etc). Alex (a regular rep at the time) was clearly working hard to hold the place together, and was doing a good job with how clearly understaffed they were at the time, but they were still clearly understaffed. However since Nate became manager and has gotten it staffed, it has taken a HUGE turn for the better, and we've really gotten to see this place hit the potential we hoped it would hit when we first moved in. There's no more dog poop ANYWHERE, people don't smoke where they're not supposed to, and the facilities are just in general excellently maintained. Whenever I walk around I always see him hard at work or talking to contractors to fix things or make improvements, and you can tell he really cares about the place - often working hard on fixing others' problems first even when the AC had been broken in his office for over a month. In his words were "Residents take priority." He always listens when we have problems, is empathetic, and takes whatever action he can to make sure it gets solved as soon as possible. He took over just before the pandemic hit and told everyone he would try to use any extra funds to host little gatherings/events at the clubhouse, and I thought for sure that wouldn't happen once the pandemic hit. But he creatively got food trucks to come so that people could have the event socially-distanced in the parking lot! Most properties with pools that I've seen clearly have had them closed all summer as well, but he worked with the town to figure out appropriate rules and even got people safe access to the pool, which I'm sure also wasn't easy to pull off. It also took a fair bit of extra attention from the staff since they had to keep track of how many people were there, but my wife and I REALLY appreciated the extra effort. We missed out on doing any triathlons this year, but we were able to do our own mini-triathlon and get a little training (and MUCH needed relaxation) in this summer thanks to them.

No one responds to any of your requests or complaints. The high amount you pay in rent is not worth the “amenities.” Everyone in the office is beyond rude and does the bare minimum. If it’s the last thing I do before I move out it’s to make sure everyone knows you’re better off elsewhere